I deal with Hayes Travel in Christchurch and I have always found them to be very pleasant and helpful. Denise leads an excellent team. The Travel Mastercard is brilliant but my only complaint is... See more
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What was achieved in 45 minutes with Denise had taken upwards of 5hrs on line trying to book direct with P & O and with no success. Denise was patient and understanding of all our needs and was able... See more
Company replied
Kayla was absolutely lovely. We were undecided about where we wanted to go as we had 2 different destinations in mind. Kayla looked up both destinations for us and found us a beautiful hotel in St Luc... See more
Company replied
I actually booked in 5 mins over the phone. Trying to book same destination & hotel online, but having trouble with payment. Rang Hayes on the off chance. We got the same holiday cheaper & including h... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Saxon Square, BH23 1AQ, Christchurch, United Kingdom
- 01202 473663
4.9
Excellent
834 reviews
Asks customers to review
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Easy Booking
Kayla was very competent and helpful which enable it easy to make the right booking for us.
August 17, 2026
Great Service
I deal with Hayes Travel in Christchurch and I have always found them to be very pleasant and helpful.
Denise leads an excellent team.
The Travel Mastercard is brilliant but my only complaint is why, if I want to put sterling on it, is there such a rather large fee to pay?
August 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Christchurch
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be professional, helpful, and knowledgeable. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Professional service
We always get very professional service especially from Denise the Manager her knowledge is great especially with cruises we booked yesterday.
August 9, 2026
Reply from Hays Travel - Christchurch
Paul,
Thank you for your wonderful review! We are so pleased to hear about your positive experience and that our team could assist you with your cruise booking.
Kind Regards
Hays Travel
Why go direct when you can book effortlessly through Hays Travel
What was achieved in 45 minutes with Denise had taken upwards of 5hrs on line trying to book direct with P & O and with no success. Denise was patient and understanding of all our needs and was able to reassure us at every stage of our experience.
August 7, 2026
Reply from Hays Travel - Christchurch
Mr Seymour,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that you received such patient and understanding service. We appreciate your kind words.
Kind Regards
Hays Travel Christchurch
Reply from Hays Travel - Christchurch
Mr Belfield,
Thank you for your kind words! We are so pleased to hear that you found our team helpful and easy to speak with. We appreciate your feedback.
Kind Regards
Hays Travel Christchurch
Helpful and fun staff make booking our holidays fun and stress-free
We had another fantastic time at Hayes travel. Helpful and professional staff who are attuned to our holiday requests and are honest and fun.
August 3, 2026
Reply from Hays Travel - Christchurch
Thank you for your wonderful 5-star review! We are so pleased to hear that our staff were helpful and professional, and that they were attuned to your holiday requests. We appreciate your kind words!
Reply from Hays Travel - Christchurch
Thank you for your fantastic 5-star review! We are so pleased to hear that you consistently find our team in the Christchurch shop to be friendly and helpful. Your feedback is greatly appreciated.
Always a pleasure to talk to the staff…
Always a pleasure to talk to the staff at Christchurch. Helpful with bookings, always source the best deal. Wouldn't book with anyone else.
August 4, 2026
Reply from Hays Travel - Christchurch
Thank you so much for your kind words! We're delighted to hear that you always enjoy speaking with our Christchurch team. Providing helpful service and finding the best possible deals for our customers is exactly what we strive for, so it's wonderful to know we've met your expectations.
Thanks Denise :-)
Megan is always super helpful with…
Megan is always super helpful with booking our holidays 🤗
July 31, 2026
Reply from Hays Travel - Christchurch
Thank you for your wonderful review! We are so pleased to hear that our team member always helpful with booking your holidays. We truly appreciate your kind words.
Comfortable and at ease
Bring in a shop where we feel comfortable with a travel advisor we trust makes the process of booking a holiday an easy task
July 29, 2026
Reply from Hays Travel - Christchurch
Thank you for your wonderful feedback! We are delighted to hear that we could make booking your holiday an easy and pleasant experience. We truly appreciate your kind words!
Looked after with a smile
July 21, 2026
Reply from Hays Travel - Christchurch
Thank you so much for your wonderful feedback. We are delighted to hear that you had such a positive experience with us.
The Staff was so helpful, honest to any of our question, thank you
Our Cruises was explained booked, by Megan of
Hays Travel- Christchurch.
Thank you
Mr W Gonsalves
July 19, 2026
Reply from Hays Travel - Christchurch
Thank you for your lovely feedback:-) We're delighted to hear that you found our staff so helpful and honest in answering all of your questions. Megan at Hays Travel Christchurch will be thrilled to know that her explanation of your cruise options and assistance with your booking made such a positive impression. We truly appreciate your kind words and thank you for choosing Hays Travel. We hope you have a fantastic cruise! 🚢😊
Megan,as usual was most professional…
Megan,as usual was most professional and helpful,
July 19, 2026
Reply from Hays Travel - Christchurch
Thank you for your wonderful review! We are so pleased to hear that you consistently find our service to be professional and helpful. We truly appreciate your kind words :)
We have used Hayes Christchurch for…
We have used Hayes Christchurch for many years. The Lady's are very friendly and can't do enough for you. Today Megan assisted us with our holiday, she is so friendly and helpful, and gave us all the information we needed. Thank you once again Megan.
July 18, 2026
Reply from Hays Travel - Christchurch
Thank you for your wonderful feedback! We are delighted to hear that our team provided such friendly and helpful service. We truly appreciate your continued loyalty and look forward to assisting you with future holidays :)
Reply from Hays Travel - Christchurch
Thank you so much for taking the time to provide your kind feedback. We really appreciate this. We will look forward to assisting you again soon :)
We were helped by Megan in the…
We were helped by Megan in the Christchurch branch. She was so friendly and nothing was too much trouble. She found us a holiday that was exactly what we were looking for. There was no pressurised sales, which was fantastic. The service from the time we first stepped into the branch was excellent, much nicer to have that personal touch. Thank you x
July 16, 2026
Reply from Hays Travel - Christchurch
Thank you for taking the time to share your wonderful feedback. We are so pleased to hear that our colleague was able to help you find the perfect holiday with excellent service. We will be sure to pass on your kind comments. :)
Reply from Hays Travel - Christchurch
Thank you for your wonderful review! We are so pleased to hear that our team member was helpful. We hope you have a fantastic holiday!
- Hays Travel Christchurch
Always a pleasure to see these ladies
Always a pleasure to see these ladies. They make you feel so welcome.
July 11, 2026
Reply from Hays Travel - Christchurch
Thank you for your wonderful review! We are so pleased to hear that our team made you feel welcome.
Hays Travel Christchurch branch has the…
Hays Travel Christchurch branch has the most loveliest team, they always make us feel so welcome and treat us like we’re old friends, always happy and extremely helpful ⭐️
July 12, 2026
Reply from Hays Travel - Christchurch
Thank you for your wonderful review! We are so pleased to hear that our team makes you feel welcome and treats you like old friends. We appreciate your kind words.
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