As always we always rely to deal with Cheryl and she didn't let us down. We told her what we wanted, including flying from Bournemouth, and in no time she had brought up options. Between us we wer... See more
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Megan, is always helpful and informative when we call at the shop.The other members of the team also make you welcome. A pleasure to book a holiday with. Nice clean shop.
Company replied
What was achieved in 45 minutes with Denise had taken upwards of 5hrs on line trying to book direct with P & O and with no success. Denise was patient and understanding of all our needs and was able... See more
Company replied
Kayla was absolutely lovely. We were undecided about where we wanted to go as we had 2 different destinations in mind. Kayla looked up both destinations for us and found us a beautiful hotel in St Luc... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Saxon Square, BH23 1AQ, Christchurch, United Kingdom
- 01202 473663
4.9
Excellent
844 reviews
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Denise and the whole team work…
Denise and the whole team work tirelessly to make sure all our holiday needs are met
May 24, 2026
Reply from Hays Travel - Christchurch
Thank you so much for your lovely feedback. Denise and the team will be delighted to hear your kind words. We always strive to go the extra mile to ensure every aspect of your holiday is taken care of, so it’s wonderful to know this has been recognised :-)
We truly appreciate your support and look forward to helping you plan many more memorable trips in the future.
My first experience with Hays Travel
Professional, friendly service, great communication throughout experience, listening and taking into account all my personal needs and dreams for my trip, they took the stress and worry out of booking a big holiday, give us confidence from the minute we walked in the door, also giving us the option to pay a deposit and pay monthly interest free.
Thanks Megan and crewe
May 29, 2026
Reply from Hays Travel - Christchurch
Thank you so much for your wonderful feedback. We’re delighted to hear that you experienced professional and friendly service, along with clear and consistent communication throughout :-)
It’s especially rewarding to know that we were able to listen carefully and tailor your holiday to your personal needs and dreams, while helping to take the stress and worry out of planning such an important trip. Giving you confidence from the moment you walked through the door is exactly what we aim for.
We’re also pleased that the flexible payment options helped make the process even smoother for you.
Great advice!
The staff provided us with the assistance we needed in deciding whether the cabin we were looking for had suitable seating for a 24 night cruise. They also helped us select the grade and location of cabin which gas us the location on this ship we were looking for and at the best price.
May 8, 2026
Reply from Hays Travel - Christchurch
Thank you very much for your thoughtful feedback. We’re so pleased to hear that our team was able to help you carefully assess whether the cabin would meet your needs for such a special 24-night cruise :-)
Ensuring you feel comfortable with your choice — from seating suitability to the right cabin grade and location — is incredibly important to us, so it’s wonderful to know we were able to find you exactly what you were looking for at the best possible value :-)
We truly appreciate your kind comments and wish you a fantastic and memorable cruise. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Easy booking Knowledgeable staff
May 24, 2026
Reply from Hays Travel - Christchurch
Thank you for your kind feedback. We’re delighted to hear that you found the booking process easy and our team knowledgeable.
Providing a smooth experience with expert guidance is always our goal, so it’s wonderful to know we delivered this for you. We truly appreciate your support and look forward to assisting you again in the future.
What made my experience great when…
What made my experience great when booking my holiday with you was Megan who works at Christchurch and how helpful and knowledgeable she was and very quick to book and get everything done what we wanted.
May 22, 2026
Reply from Hays Travel - Christchurch
Thank you for your wonderful review! We are so pleased to hear our team provided such excellent service and made your booking seamless.
Kind Regards
Hays Travel
As always Megan was very helpful
As always Megan was very helpful. She took time to find the best holiday for us.
May 20, 2026
Reply from Hays Travel - Christchurch
We are so pleased our team provided such helpful service. We appreciate your kind words!
We truly appreciate your support and look forward to helping you plan your next trip.
Kind Regards
Hays Travel
Reply from Hays Travel - Christchurch
We are so pleased you found our service quick and easy! Thank you for your kind words.
Cheryl was very helpful & patience…
Cheryl was very helpful & patience listening to our requirements for our booking a holiday
May 9, 2026
Reply from Hays Travel - Christchurch
We're so glad we could assist with your holiday booking. Thank you for your kind words!
Really quick and easy to book.
May 5, 2026
Reply from Hays Travel - Christchurch
“Thanks for your feedback! We’re glad you found the booking process quick and easy.”
Reply from Hays Travel - Christchurch
Thanks for your feedback! We’re so glad we could match you with the perfect holiday straight away.”
As always such a wonderful service from…
As always such a wonderful service from a professional team.
May 3, 2026
Reply from Hays Travel - Christchurch
“Thank you so much—your kind words mean a lot to our team! We’re delighted to provide a wonderful service every time.”
Reply from Hays Travel - Christchurch
“Thank you for your kind feedback! We’re so pleased to hear everything was matched perfectly to what you were looking for.”
Kayla.
Kayla was absolutely lovely. We were undecided about where we wanted to go as we had 2 different destinations in mind. Kayla looked up both destinations for us and found us a beautiful hotel in St Lucia, which was on a special deal. Nothing was too much trouble for her and she went through and explained everything thoroughly with us. Brilliant experience with a lovely and very knowledgeable young lady. 😊
April 26, 2026
Reply from Hays Travel - Christchurch
“Thank you for such a lovely review! We’re delighted to hear Kayla took the time to explore both options with you and found the perfect hotel in St Lucia. We’ll be sure to pass on your kind words—she’ll be thrilled!”
Great shop and staff
Megan is always helpful in trying to find the best price and cruise we are looking for and all staff are friendly and knowledgeable about there product
April 30, 2026
Reply from Hays Travel - Christchurch
“Your feedback means a lot—thank you! We’re so glad Megan and the team could provide such helpful and knowledgeable service.”
speaking to a person who knows what to…
speaking to a person who knows what to do
Megan is VERY competent
April 28, 2026
Reply from Hays Travel - Christchurch
“Your feedback means a lot—thank you! Speaking to someone experienced and capable makes all the difference, and we’re glad Megan delivered just that.”
Something to look forward to. Full explanations to try and match our…
Full explanations to try and match our expectations with holiday choice. Honest opinions reflected from in-house experience and client feedback.
Courteous staff, especially Megan who served us in store
April 23, 2026
Reply from Hays Travel - Christchurch
Thank you for taking the time to share such a lovely review. We’re delighted to hear that you found the explanations helpful and that our team was able to match your expectations with the right holiday choice, using honest advice and real experience. Providing clear guidance and genuine feedback is very important to us. Your kind words about our courteous staff mean a great deal, and we will be sure to pass on special thanks to Megan for taking such great care of you in store. We hope you have a wonderful holiday and something truly special to look forward to
Excellent efficient service
Excellent efficient service. Very helpful in sorting out what we needed
April 22, 2026
Reply from Hays Travel - Christchurch
Thank you for your kind feedback. We’re delighted to hear you received excellent and efficient service and that our team was able to help sort everything you needed. We really appreciate your comments and look forward to assisting you again in the future.
Such an easy way to book a holiday
We were attended to straight away and made to feel very welcome.
So easy to book our cruise, plenty of helpful information from a lovely member of staff
April 16, 2026
Reply from Hays Travel - Christchurch
Thank you so much for your lovely feedback :-)
We’re delighted to hear that you felt welcome from the moment you arrived and that booking your cruise was such a smooth and easy experience. It’s wonderful to know our team provided helpful information and made the process enjoyable for you. We really appreciate your kind words and look forward to helping you plan your next holiday :-)
Thank you so much for making the…
Thank you so much for making the booking process easy - fantastic warm and friendly service would highly recommend
March 28, 2026
Reply from Hays Travel - Christchurch
Thank you so much for your kind words! We’re delighted to hear that you found the booking process easy and enjoyed our warm and friendly service. Your recommendation truly means a lot to us, and we look forward to welcoming you again in the future.:)
Cheryl listened to our travel…
Cheryl listened to our travel itinerary, found the best price and was very helpful. When we book flights we always hope she is on duty, have been known to phone and find out when she is there.
April 7, 2026
Reply from Hays Travel - Christchurch
Thank you so much for taking the time to share this lovely feedback :-) . We’re thrilled to hear how helpful Cheryl was in listening to your travel plans and finding you the best price. It’s wonderful to know the trust you place in her — she’ll be delighted to hear this! We truly appreciate your loyalty and look forward to helping you with many more trips to come.
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