As always we always rely to deal with Cheryl and she didn't let us down. We told her what we wanted, including flying from Bournemouth, and in no time she had brought up options. Between us we wer... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Megan, is always helpful and informative when we call at the shop.The other members of the team also make you welcome. A pleasure to book a holiday with. Nice clean shop.
Company replied
What was achieved in 45 minutes with Denise had taken upwards of 5hrs on line trying to book direct with P & O and with no success. Denise was patient and understanding of all our needs and was able... See more
Company replied
Kayla was absolutely lovely. We were undecided about where we wanted to go as we had 2 different destinations in mind. Kayla looked up both destinations for us and found us a beautiful hotel in St Luc... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Saxon Square, BH23 1AQ, Christchurch, United Kingdom
- 01202 473663
4.9
Excellent
845 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cheryl listened to our travel…
Cheryl listened to our travel itinerary, found the best price and was very helpful. When we book flights we always hope she is on duty, have been known to phone and find out when she is there.
April 7, 2026
Reply from Hays Travel - Christchurch
Thank you so much for taking the time to share this lovely feedback :-) . We’re thrilled to hear how helpful Cheryl was in listening to your travel plans and finding you the best price. It’s wonderful to know the trust you place in her — she’ll be delighted to hear this! We truly appreciate your loyalty and look forward to helping you with many more trips to come.
Helpful Travel Advice.
Friendly, helpful staff. Found all the answers to our queries and always phoned back when they said they would.
April 1, 2026
Reply from Hays Travel - Christchurch
Thank you so much for taking the time to leave us such a lovely review! We're so glad that our team was helpful and friendly
Hays Travel Christchurch
We visited Grace in Christchurch and…
We visited Grace in Christchurch and she was very friendly, helpful and efficient
April 12, 2026
Reply from Hays Travel - Christchurch
Julia ,
We appreciate you taking the time to leave us such a wonderful review! We're so happy to hear that you found our service helpful and friendly.
Kind regards
Alison
Hays Travel Christchurch
Pleasant smile as you walked in the door.
Pleasant smile as you walked in the shop. Kayla who served was professional. I wanted the same holiday that she booked but was told i needed to ask my friend what date and airport, She made phonecall to the agent. And now i have a holiday booked.
April 10, 2026
Reply from Hays Travel - Christchurch
Sandra,
We appreciate your positive feedback and are so glad we could assist you in booking your holiday. We aim to provide professional and helpful service to all our customers.
Kind regards
Hays Travel Christchurch
Reply from Hays Travel - Christchurch
Thank you so much for your kind words!
Usual first rate service
Usual first rate service. Thanks to Meg and Kayla for helping us pick and book our cruise.
April 7, 2026
Reply from Hays Travel - Christchurch
Thank you so much for taking the time to share your positive experience. We are so happy we could help you book your cruise holiday!
Hays Travel Christchurch
As always quick, efficient and friendly service
As always, quick efficient and friendly and helpful service.
March 13, 2026
Reply from Hays Travel - Christchurch
Thank you so much for taking the time to share your experience! We are so pleased our service was efficient and helpful. We look forward to seeing you in the future :)
Hays Travel Christchurch
5 star appointment with Kayla at Christchurch Hays
I had a really successful appointment with Kayla at Christchurch Hays Travel - she fully understood my needs for my solo holiday, my budget and worked really hard given my limited date range as a teacher! Will definitely be working with her again!
March 15, 2026
Reply from Hays Travel - Christchurch
Christopher,
We're happy to hear that your appointment was successful and that our team member understood your needs for your solo holiday and budget. We appreciate you taking the time to leave us a review.
christchurch, Hays Travel
Friendly and welcoming staff
Friendly and welcoming staff, happy to help with any questions we had.
March 15, 2026
Reply from Hays Travel - Christchurch
Claire,
We're so glad to hear the team made you feel welcome and assisted with your questions. Thank you for your positive feedback!
christchurch, Hays Travel
Usual great service.
Usual great service from Cheryl at Christchurch branch, always a pleasure dealing with her.
March 12, 2026
Reply from Hays Travel - Christchurch
Irene ,
We appreciate your continued feedback and are so glad you enjoy working with our team. We hope you have a wonderful experience!
christchurch, Hays Travel
Reply from Hays Travel - Christchurch
Mr Shenton,
We're happy to hear that our service met your needs so well. Thank you for your positive feedback!
christchurch, Hays Travel
Satisfaction guaranteed …
From the moment you set foot in the door you are acknowledged by the girls and, when it comes to your turn it seems as if by magic the relevant books are at hand. The service could not be any better and Kayla makes it go very smoothly even when she is taking your money like a smiling bandico but you know that you have all your holidays taken care of. So THANK YOU.
March 6, 2026
Reply from Hays Travel - Christchurch
David & Janet Thomas,
We're so happy to hear that you appreciate the service we provide! It's wonderful knowing we can help take care of all your holiday needs and that you enjoy your experience with us. Thank you!
christchurch, Hays Travel
Your colleague (Denise) that helped us…
Your colleague (Denise) that helped us book was knowledgable, kind and patient.
March 1, 2026
Reply from Hays Travel - Christchurch
Thank you so much for your lovely feedback! I’m delighted to hear that Denise was knowledgeable, kind, and patient while helping you with your booking. I’ll be sure to pass your kind words along to her — they’ll mean a lot.
If there’s anything else we can assist you with, please don’t hesitate to let us know.
If you want, the best, you know where to go!!!
The dynamic, patient, professional and friendly service makes the parting with well earned cash, a pleasure.
February 27, 2026
Reply from Hays Travel - Christchurch
We appreciate you taking the time to leave us such a wonderful review. We're so happy to hear you enjoyed our team's professional service!
Superb
Superb. Very efficient. Will definitely use Hays travel again. Very impressive. Thank you.
February 26, 2026
Reply from Hays Travel - Christchurch
We appreciate you taking the time to leave us such a fantastic review! We are so happy to hear that you were impressed with our efficient service :)
Kayla was helpful and knowledgable and…
Kayla was helpful and knowledgable and gave us good advice to find a suitable holiday for us - first holiday in 6 years due to husbands ill health so lots of things to consider - very satisfied thank you
February 25, 2026
Reply from Hays Travel - Christchurch
Thank you so much for sharing your experience. We’re delighted to hear that Kayla’s knowledge and support helped you find the perfect holiday. It means a great deal to know you felt well looked after. Wishing you a wonderful and well‑deserved getaway. 😊
Kayla at Hayes Travel Christchurch
Kayla at Christchurch has been amazing. Her knowledge is second to none.
Her personal care shines through.
February 24, 2026
Reply from Hays Travel - Christchurch
Thank you Sharron & Martin, it is always a pleasure booking you both on your dream holidays. Thank you for your kind comments :) I really appreciate it.
Kind regards,
Kayla
Kayla is always so helpful and…
Kayla is always so helpful and friendly.
All the staff are amazing,.
Thank you. Hays Travel team at Christchurch.
February 17, 2026
Reply from Hays Travel - Christchurch
Pauline Ridgeon,
We appreciate your kind words! Our team is dedicated to providing excellent service, and we are so happy to hear about your positive experience.
christchurch, Hays Travel
Advice provided throughout.
We felt heard and we were given all assistance to secure the trip we wanted with advice along the way.
February 12, 2026
Reply from Hays Travel - Christchurch
“Thank you so much for your kind feedback! We’re delighted to hear that you felt listened to and supported throughout the process. It was our pleasure to help you secure the trip you wanted and offer guidance along the way. :-)
Fantastic Service
Once again I telephoned Megan to book a flight for me as usual she was able to book our outgoing and returning seats arrange fast track and for me to settle the payment within five minutes fantastic service
February 20, 2026
Reply from Hays Travel - Christchurch
“Thank you so much for your lovely feedback! We’re delighted to hear that Megan was able to take care of everything so efficiently—booking your flights, arranging your seats, sorting fast track, and processing payment in just a few minutes. We truly appreciate your continued trust in us, and we’re always here to help whenever you need us.”
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.