The staff in the Coleraine office were so helpful especially Kate. Kate helped with getting extra luggage booked on to a trip we are taking in a few weeks.To getting us a great price for a holiday n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I couldn’t recommend Hays Travel in Coleraine enough The staff are all so friendly and welcoming and they are always very helpful in helping me out with my questions etc The lady who i saw was so... See more
Company replied
In Hayes of Coleraine a lovely lady called Kate looked after us first time booking a cruise she is very helpful and explained everything lovely and friendly
Company replied
We visited Hays Travel, Coleraine, yesterday and were warmly greeted by Lewis. He was extremely helpful, patient, thorough, and knowledgeable, and he made choosing a suitable 2027 holiday destination... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
23 Kingsgate Street, BT52 1LB, Coleraine, United Kingdom
- 02870878548
4.9
Excellent
896 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stress free
Efficient, helpful staff. So much better than booking all the different segments for a holiday myself. The Knowlegable staff reassured me and I am looking forward to a stress free holiday
February 26, 2026
Reply from Hays Travel - Coleraine
That's what we're here for and great to hear. Thank you for allowing me to take the stress of it all away for you.
Excellent service from Maia
Excellent service from Maia. Found me exactly the holiday I was looking for. Nothing was too much bother. Very friendly and efficient. Will definitely use Hays Travel for future trips.
February 25, 2026
Reply from Hays Travel - Coleraine
That's so nice of you. Thank you for trusting me with your holiday and I will look forward to seeing you again next time.
The staff took their time and explained…
The staff took their time and explained everything and answered all our questions.
February 18, 2026
Reply from Hays Travel - Coleraine
Thank you very much for the 5* review, this means a lot to us in store:)
Rang Beth day 1 and she promised to…
Rang Beth day 1 and she promised to check availability and Rang back day 2. I was happy with her offer and booked immediately.
Very happy with service.
February 25, 2026
Reply from Hays Travel - Coleraine
Thankyou so much for taking the time to give such positive feedback. Very happy to help at any time, have a great time!!
The young staff member was very…
The young staff member was very knowledgeable and friendly and was able to answer any of our queries.
February 24, 2026
Reply from Hays Travel - Coleraine
Thank you for your kind review. It was my pleasure helping you and I hope you have an amazing time away.
Very helpful and got what we wanted
February 22, 2026
Reply from Hays Travel - Coleraine
Thank you for trusting us with booking your holiday and we are delighted we got you something booked. We all hope you have an amazing time.
Thumbs up to Hayes Travel!
Promise from Hayes Travel in Coleraine was very helpful in investigating different options for us. She was patient, insightful and helpful in arranging flights, hotel and travel insurance for us.
February 22, 2026
Reply from Hays Travel - Coleraine
That's so nice to hear, thank you for being patient with me and allowing me to book your holiday
Very attentive to our needs and what we…
Very attentive to our needs and what we were looking for.
February 15, 2026
Reply from Hays Travel - Coleraine
Thankyou! I appreciate the kind words, hope you all have a great time in Benidorm:)
Excellent customer service
Excellent customer service nothing was a problem would use this booking experience again
February 21, 2026
Reply from Hays Travel - Coleraine
Thankyou for the positive feedback Gareth. It was my pleasure getting your trip sorted and hope you have a lovely time at the wedding. Look forward to seeing you again instore. Kind regards, Andrea
From i first spoke to Beth on the phone…
From i first spoke to Beth on the phone from Coleraine shop, i knew i was going back to them. When we met face to face she was brilliant and talked us through our opotions of cruises. She was so helpful andade us soo relaxed. This is our 2nd cruise in a year. For someone that never thought they would cruise i wouldnt go any other holiday now. We are doing Greek islands this time round in May.
February 20, 2026
Reply from Hays Travel - Coleraine
Thankyou so much for such a positive review. It was such a pleasure to help with booking your cruise, I hope you have another amazing trip!
Staff very helpful and came over as…
Staff very helpful and came over as nice people
February 18, 2026
Reply from Hays Travel - Coleraine
That's kind of you. Thank you for trusting me with your holiday. Really appreciate the review
Christopher was excellent at his job
February 17, 2026
Reply from Hays Travel - Coleraine
Thankyou for trusting me with your holiday arrangements. Your feedback is very much appreciated.
Very helpful membership of staff Kate…
Very helpful membership of staff Kate very professional and knowledgeable
February 15, 2026
Reply from Hays Travel - Coleraine
Thank you for trusting me with your holiday arrangements once again. It's very much appreciated.
Friendly helpful staff
This is the second time we have booked a holiday through Hays Travel Coleraine and once again we had a first class service from the staff . Kate was so helpful and knowledgeable, and made the process very easy . We will be using them again ☺️ Thank you
February 14, 2026
Reply from Hays Travel - Coleraine
That's very kind of you to say. I really appreciate you using us once again.
Friendly & Professional
We have booked all of our holidays, including our Honeymoon, via Hays Travel. The staff are professional and very friendly.
On this occasion, we called in to renew our travel insurance and were served by the, ever-smiling, Promise. It certainly made paying for insurance a lot more paletable.
February 10, 2026
Reply from Hays Travel - Coleraine
How nice! Thank you for lovely compliment. You're always welcome here.
Reply from Hays Travel - Coleraine
It was a pleasure to help you book your holiday ladies, thank you.
Really good service
Was in coleraine store. Thomas was brillant with quotes . Corresponding with me was very good. Would definitely use again.
February 8, 2026
Reply from Hays Travel - Coleraine
Thank you very much. I will look forward to helping you again next time.
Service was excellent in the store…
Service was excellent in the store from enquiry to the booking process
February 8, 2026
Reply from Hays Travel - Coleraine
That's great to hear, I really appreciate your feedback and for booking with me.
Beth was very helpful and friendly and…
Beth was very helpful and friendly and gave us a lot of encouragement.
February 4, 2026
Reply from Hays Travel - Coleraine
That's so kind of you. Glad I could be of help and hope to assist you again in the future.
I really enjoy going into Hayes Travel…
I really enjoy going into Hayes Travel Coleraine. Kate the Manager is such an amazing lovely person. She is so kind and helpful and takes time to explain things.
February 4, 2026
Reply from Hays Travel - Coleraine
Thank you so much for your lovely review. We really appreciate it and you continuing to use Hays Travel Coleraine for your holidays. We look forward to seeing you again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.