The staff in the Coleraine office were so helpful especially Kate. Kate helped with getting extra luggage booked on to a trip we are taking in a few weeks.To getting us a great price for a holiday n... See more
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I couldn’t recommend Hays Travel in Coleraine enough The staff are all so friendly and welcoming and they are always very helpful in helping me out with my questions etc The lady who i saw was so... See more
Company replied
In Hayes of Coleraine a lovely lady called Kate looked after us first time booking a cruise she is very helpful and explained everything lovely and friendly
Company replied
We visited Hays Travel, Coleraine, yesterday and were warmly greeted by Lewis. He was extremely helpful, patient, thorough, and knowledgeable, and he made choosing a suitable 2027 holiday destination... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
23 Kingsgate Street, BT52 1LB, Coleraine, United Kingdom
- 02870878548
4.9
Excellent
896 reviews
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EEXCELLENT CUSTOMER SERVICE
Promise was so professional and nothing was too much trouble for her.
Our holiday was complex and she spent so much time getting it arranged and always with a smile!
Highly recommend
January 19, 2026
Reply from Hays Travel - Coleraine
Thank you for booking with me and giving me such a glowing review. It means a lot.
As always Kate was brilliant with…
As always Kate was brilliant with recommendations and got everything booked so we are ready to go 👍
January 18, 2026
Reply from Hays Travel - Coleraine
It was my pleasure as always and look forward to hearing about your trip.
Beth was very helpful and thought of…
Beth was very helpful and thought of everything. As we are travelling with my adult son with special needs he stays in our room and Beth spent time checking out the bed type in the hotels and the location etc to get us the best option.
January 17, 2026
Reply from Hays Travel - Coleraine
Thank you so much for trusting me with your holiday. It was a pleasure dealing with you both. See you soon
As good as ever
As always, Hays Travel Coleraine gave us time to consider the holiday choices they gave us, and were more than happy to search different sites to find the best value for us. Tenerife: here we come!
January 17, 2026
Reply from Hays Travel - Coleraine
Thank you for the glowing review. It was nice to meet you and I'm here for you if you ever need anything else.
Excellent staff recommended hotel …
Excellent staff recommended hotel great to book with experienced people
January 9, 2026
Reply from Hays Travel - Coleraine
Thanks for always booking with us and trusting us with your holiday requirements. It's really appreciated.
Staff very pleasant and professional
January 16, 2026
Reply from Hays Travel - Coleraine
Thank you for booking with us and taking the time to review the service you received.
Helpful and efficient.
The two people we dealt with, on our two trips to the office were very helpful and efficient
January 8, 2026
Reply from Hays Travel - Coleraine
Thanks for the great 5* review. I really appreciate it and hope to see you soon.
friendly ,knowledgeable member of staff…
friendly ,knowledgeable member of staff who took a real interest in what we were looking for
January 13, 2026
Reply from Hays Travel - Coleraine
It was my pleasure and glad we managed to get you booked. See you soon.
The young man Christopher was very good…
The young man Christopher was very good & helpful.
January 14, 2026
Reply from Hays Travel - Coleraine
Thank you for the kind review. I appreciate you booking with me.
Staff are fabulous
January 6, 2026
Reply from Hays Travel - Coleraine
Thank you for the lovely 5* review. It's very much appreciated.
Great staff
January 11, 2026
Reply from Hays Travel - Coleraine
Thank you for your positive feedback, always great to hear.
Fabulous branch with extremely pleasant staff.
Kate was fantastic. Very patient and found us exactly what we were looking for.
January 10, 2026
Reply from Hays Travel - Coleraine
Thank you for the 5* review. I really appreciate you booking with us once again, always a pleasure to see you.
Reply from Hays Travel - Coleraine
We’re thrilled to hear you enjoyed your experience with us. Your feedback means a lot to our team, and we look forward to welcoming you again soon!
Reply from Hays Travel - Coleraine
Your feedback means a lot to our team, and we look forward to welcoming you again soon!
Friendly Helpful staff
January 3, 2026
Reply from Hays Travel - Coleraine
Thank you so much for your kind words and your booking. We all hope you have a lovely time!
Worth a visit to the store
On both occasions visiting the store, the staff were welcoming. Helpful and knowledgeable
We weren't rushed and allowed to make up our minds about the holiday we'd chosen.
December 30, 2025
Reply from Hays Travel - Coleraine
Thank you so much for choosing us to book your holiday. Hope you enjoy the sunshine and see you when you get back
First class service from Kate @ Hays…
First class service from Kate @ Hays Coleraine, dealt with all enquiries and got plans booked. Definitely would recommend giving her a call to sort all your travel needs ..
December 18, 2025
Reply from Hays Travel - Coleraine
Thank you for such a lovely review. It was my pleasure and I hope to meet you some day in store when you're visiting this area.
Excellent service V helpful and clear…
Excellent service V helpful and clear explanation of different options Excellent communication throughout
December 20, 2025
Reply from Hays Travel - Coleraine
Thank you for the lovely review and trusting me with your holiday requirements. I'm sure you'll love it!
Great experience with Hays
Very helpful and knowledgeable consultant. Very patient with our questions. Price matched an online quote we had. We much prefer using a travel agent
December 19, 2025
Reply from Hays Travel - Coleraine
Thank you very much for trusting me with your booking. I'm glad I was able to get it all sorted for you.
Excellent Service!
Thomas was so pleasant and helpful. He clearly recognised that given our advanced years we needed a lot of reassurance and he provided that throughout. The whole experience was first class.
December 6, 2025
Reply from Hays Travel - Coleraine
Thank you so much for your lovely review and for booking with us. I hope you have a lovely time away!
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