Lovely welcome...Young lady introduced herself...sat us down with offer of hot drink. She noted the type of holiday we wanted,offered good advice & gave us options which we took away to think about.... See more
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Ellie who we dealt with us was as usual very helpful and knowledgable and found exactly what we were looking for. She is one of the reasons we always use this branch.Its nice to see a familiar , pleas... See more
Company replied
The young lady was brilliant very helpful and made the experience of booking the holiday very smooth. Lisa went above and beyond and I would recommend her for employee of the month. Amazing
Company replied
Booked our honeymoon with the lovely Ellie last January all through email! The process was super smooth and stress free and we found the perfect honeymoon for us! We fly to our beautiful hotel in Turk... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit C Deeside District Centre, CH5 4WL, Connah's Quay, United Kingdom
- 01244 836748
4.9
Excellent
505 reviews
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Ceri Ann was a super sales person
Ceri Ann was a super sales person. To the point we cancelled the holiday we intended to go abd booked 2 separate ones
January 7, 2026
Reply from Hays Travel - Connah's Quay
Thank you for your kind words, and thank you for coming to our store :)
It was a pleasure to book your holidays and we look forward to having you both back in store !
We will pass on your lovely words to Ceri.
Kind Regards,
Ellie-Joe
Everything done efficiently and great…
Everything done efficiently and great human interaction
January 6, 2026
Reply from Hays Travel - Connah's Quay
Thank you for booking with us and your kind words :)
Kind Regards,
Ellie-Joe
Reply from Hays Travel - Connah's Quay
Thank you for your lovely review! We hope you have the most amazing time :)
Elle Joe was super helpful
Elle Joe was super helpful, talked me through everything, matched prices and even applied a discount!! Fantastic
December 2, 2025
Reply from Hays Travel - Connah's Quay
Thank you so much for your positive feedback, it was my pleasure to help get your holiday booked for you and I hope you have the best time.
Lots to look forward to!
Ellie-Joe x
We dealt with Liam who booked our…
We dealt with Liam who booked our safari for 2027. Brilliant service and great communication
Would highly recommend
November 22, 2025
Reply from Hays Travel - Connah's Quay
Hi Ryan,
Thank you for your kind words. I will pass on the review to Liam.
We cannot wait to welcome you back into store
Kind regards
Ellie-Joe
Friendly efficient staff
Friendly efficient staff. Very helpful and puts you at ease.
November 18, 2025
Reply from Hays Travel - Connah's Quay
Good Afternoon, Andrew
Thank you for your kind words. I will pass on the review to Liam
We cannot wait to welcome you back into store
Kind regards
Keeley
It was an efficient booking but really…
It was an efficient booking but really didn't feel that there were any benefits to booking with Hays. Exactly the same price to the penny if I'd booked online from home. Expected a better deal.
November 7, 2025
Reply from Hays Travel - Connah's Quay
Good Afternoon,
Thank you for booking with us at Hays Travel Connah's Quay. At Hays Travel, we provide the best service to ensure that you have the best holiday, and we will be able to assist throughout your upcoming holiday with us including check in.
If you have any further questions or enquiries, please contact Hays Travel Connah's Quay
Kind regards,
Keeley
Excellent very helpful and very…
Excellent very helpful and very knowledgeable about the cruise
November 10, 2025
Reply from Hays Travel - Connah's Quay
Good Morning Deborah,
Thank you so much for your kind words. We cannot wait to welcome you back into store :)
Have a wonderful day!
Kind regards,
Ellie-Joe
Reply from Hays Travel - Connah's Quay
Good Morning Linda
Thank you so much for your kind words. I am very grateful i was able to help you book your next holiday. We cannot wait to welcome you back into store
Have a wonderful day
Kind regards
Keeley
Absolutely flawless holiday booking
Absolutely flawless holiday booking. Communication instant and extremely lovely staff... 100% use again
October 30, 2025
Reply from Hays Travel - Connah's Quay
Thank you for your kind words!, We will let Jake know and we look forward to having you in store again :)
They are all helpful and friendly and…
They are all helpful and friendly and polite and won't book any were else
October 25, 2025
Reply from Hays Travel - Connah's Quay
Thank you so much for your positive feedback, it was my pleasure to help get your holiday booked for you and I hope you have the best time.
Lots to look forward to! - Ashleigh
Good customer service
1 want to applaud Jake who helped us to book our holiday. He was so courteous and professional as he guided us through our booking. 8
October 24, 2025
Reply from Hays Travel - Connah's Quay
Thank you so much for your positive feedback. I will make sure it is passed on to Jake.
I am happy to hear you had a great experience and are pleased with the service you received.
We look forward to welcoming you back in store - Ashleigh :)
Mallorca, April 2025
I contacted Hays with an idea in mind that myself and 2 friends wanted a girls weekend away. We had no idea where we wanted to go, our only requests were that it wasn’t too far away, there was sun and lots to entertain us nearby. Jake found us the perfect holiday in Mallorca, the hotel was right on the beach, there were lots of bars, restaurants, shops going in both directions when you stepped out of the hotel and the whole holiday ran so smoothly from start to finish! Would definitely go back to Hays again and trust them to find me the holiday I want 🙂
April 23, 2025
Unprompted review
Reply from Hays Travel - Connah's Quay
Hi Nikki, thank you so much for your positive feedback. I will make sure it is passed on to Jake!
I am so glad you are happy with the service you received and that you had a lovely holiday.
We look forward to welcoming you back into store for your next one - Ashleigh :)
Dissatisfied
Went in for an enquiry , not helpful at all ,just gave me an email address for my query, went to Broughton instead did everything for me .
September 2, 2025
Unprompted review
Reply from Hays Travel - Connah's Quay
Good morning,
I am sorry to hear that you are dissatisfied with the service received in our store.
Could you please send an email to connahs@hays-travel.co.uk or call on 01244 836748 so that I can discuss this further with you.
Kind regards,
Ashleigh
Ashleigh was brilliant
Ashleigh was brilliant . This will be our first cruise and we honestly didn’t know where to start ! All our questions were answered and she made us feel so at ease and relaxed through the process , we now can’t wait to go on our cruise , thanks Ashleigh x x
October 12, 2025
Reply from Hays Travel - Connah's Quay
Hi Samantha, thank you so much for your positive feedback!
It was my pleasure to help you with arranging your first ever cruise, and I am sure that you will have the most amazing time.
I hope you have an amazing holiday and we look forward to welcome you back into store in the future! - Ashleigh
Ellie served us and was so helpful and…
Ellie served us and was so helpful and very personal , would use this store again and ask for Ellie
October 11, 2025
Reply from Hays Travel - Connah's Quay
Thank you so much for your positive feedback. I will pass this onto Ellie-Joe!
We look forward to welcoming you back in the future and are glad you are happy with the service you received. - Ashleigh
Very helpful and accommodating
Very helpful and accommodating.
Keeley had a lot of knowledge and was very patient with us while we chose our perfect holiday. Very informative and friendly.
October 6, 2025
Reply from Hays Travel - Connah's Quay
Good Afternoon, Gemma
Thank you so much for your kind words, I am happy that I was able to find your perfect holiday for you. We cannot wait to welcome you back into store
Have a lovely evening
Kind regards
Keeley
Great time booking holiday found out…
Great time booking holiday found out what we wanted and booked it straight away x x
October 6, 2025
Reply from Hays Travel - Connah's Quay
Thank you so much for your positive feedback, it was my pleasure to get your holiday booked for you. I hope you have an amazing time and we look forward to welcoming you in for your next holiday! - Ashleigh
Disappointing Experience
September 14, 2025
Reply from Hays Travel - Connah's Quay
Good Afternoon, Gail
I am sorry to hear that you have not had a good experience with us. I can see that you have been in discussion with our manager and customer service addressing your booking.
Should you require anything further please contact Hays Travel Connah's Quay
Thanks
Keeley
Reply from Hays Travel - Connah's Quay
Thank you for your positive feedback, I will pass this onto Jake.
We hope you have an amazing holiday and look forward to helping with the next one - Ashleigh
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