Lovely welcome...Young lady introduced herself...sat us down with offer of hot drink. She noted the type of holiday we wanted,offered good advice & gave us options which we took away to think about.... See more
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Ellie who we dealt with us was as usual very helpful and knowledgable and found exactly what we were looking for. She is one of the reasons we always use this branch.Its nice to see a familiar , pleas... See more
Company replied
The young lady was brilliant very helpful and made the experience of booking the holiday very smooth. Lisa went above and beyond and I would recommend her for employee of the month. Amazing
Company replied
Booked our honeymoon with the lovely Ellie last January all through email! The process was super smooth and stress free and we found the perfect honeymoon for us! We fly to our beautiful hotel in Turk... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit C Deeside District Centre, CH5 4WL, Connah's Quay, United Kingdom
- 01244 836748
4.9
Excellent
505 reviews
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Reply from Hays Travel - Connah's Quay
Good Morning Sophie
Thank you for your kind words, I really appreciate it. I am happy that I was able to help you book your upcoming holiday. I am always happy to help. We cannot wait to welcome you in store.
Have a wonderful day
Kind regards
Keeley
Reply from Hays Travel - Connah's Quay
Hi Simona, thank you so much for your lovely feedback. It was a pleasure to help with your holiday :) - Jake
Amazing Service from Ashleigh at Hays Travel Connah’s Quay!
I recently booked a holiday through Hays Travel Connah’s Quay, and I can’t speak highly enough of the service I received from Ashleigh. Even though everything was done over the phone from a Facebook advertisement, she made the whole process feel personal, easy, and completely stress-free.
Ashleigh was so helpful, friendly, and professional throughout. She listened to what I was looking for and found the perfect holiday that matched my budget and preferences. She answered all my questions quickly and clearly, and nothing ever felt like too much trouble.
It’s not often you get such brilliant customer service, especially without meeting face-to-face, but Ashleigh really went above and beyond. I’ll definitely be booking with her again and would absolutely recommend her and Hays Travel Connah’s Quay to anyone looking to book their next getaway!
June 14, 2025
Reply from Hays Travel - Connah's Quay
Thank you so much for your amazing feedback! It was my absolute pleasure to help find you your perfect holiday. I'm glad that found the process stress-free and I really hope you have a wonderful holiday. I will look forward to booking your next holiday! - Ashleigh :)
am was very helpfull and checked…
Liam was very helpfull and checked times of flights to make sure we had times we wanted also explained about currence bounse becouse we book with yiu also the card
June 21, 2025
Reply from Hays Travel - Connah's Quay
Thank you for your feedback, it was my pleasure to help with your holiday and look forward to helping with your next one - Liam
Knowledgeable, Honest about prices , no hidden costs
Knowledgeable about specific locations,
Honest about best prices on different dates.
Made booking easier as insurance and parking was also done
June 23, 2025
Reply from Hays Travel - Connah's Quay
Hi Kevin, thank you so much for your positive feedback. It was a pleasure to help with getting your family holiday booked and everything else sorted for you so you don't have to stress! I hope you have a fabulous holiday - Ashleigh :)
Fantastic service
Ashleigh was very helpful and explained things I was unsure of in a way I did understand. She gave me options to make sure all my requirements were met.
Excellent service!
June 21, 2025
Reply from Hays Travel - Connah's Quay
Thank you so much for your positive feedback, it was a pleasure to help with your holiday and I hope you have an amazing time. I look forward to hearing all about it when you get back - Ashleigh :)
Reply from Hays Travel - Connah's Quay
Thank you for your positive feedback. It was a pleasure finding your holiday for you.
I look forward to seeing you for the next one :) - Jake
What a lovely team in the Connahs Quay…
What a lovely team in the Connahs Quay store. Jake helped Mr pick out the perfect family holiday for next summer he was so lovely and listened to everything to help us decide where to go for our next adventure. We can't wait thank you 🐚
May 31, 2025
Reply from Hays Travel - Connah's Quay
Hi Sarah, thank you for your lovely feedback. I hope you have an amazing time and I can't wait to help you find your next one - Jake :)
Great thorough service and detailed…
Great thorough service and detailed explanation on all the booking. Very happy with the price and service provided.
June 6, 2025
Reply from Hays Travel - Connah's Quay
Hi Claire, thank you so much for your positive feedback. I really appreciate it! It was a pleasure to help get your holiday booked, and I really hope you love it as much as I did! - Ashleigh :)
Polite
Elle found us a good holiday within our price range after looking through different places !she is always polite and very helpful
May 25, 2025
Reply from Hays Travel - Connah's Quay
Thank you for your lovely review , it is always a pleasure to book your holidays! We look forward to seeing you again soon for the next one! :)
Good people skills and polite helpful…
Good people skills and polite helpful throughout involving us with decisions. 8
May 28, 2025
Reply from Hays Travel - Connah's Quay
Thank you for your positive feedback, it was a pleasure to help find your holiday for you.
I hope you have an amazing time and look forward to hearing about it when you get back! - Ashleigh :)
Very helpful young man very charming…
Very helpful young man very charming and knowledgeable
May 20, 2025
Reply from Hays Travel - Connah's Quay
Hi John, thank you so much for your positive feedback. It is really appreciated.
I hope you have an amazing holiday and look forward to welcoming you back for your next holiday. - Jake
Great customer service.
Great customer service. Booking was easy and quick. Staff were very professional pleasant and helpful. Would highly recommend.
May 20, 2025
Reply from Hays Travel - Connah's Quay
Good Morning, Paula
Thank you for your kind words, I really appreciate it. We cannot wait to welcome you back into store
Kind regards
Keeley
Jake is spot on
Jake is spot on. Professional but familiar as we’ve used him several times in the past. Excellent service and a credit to the company.
May 19, 2025
Reply from Hays Travel - Connah's Quay
Good Morning Jim
Thank you for your lovely kind words, i will pass it onto Jake.
Kind regards
Keeley
10/10
Very friendly staff, had a great chat, system crashed in the end, which wasn't their fault but managed to book the same stay with different company and got a great deal.
May 12, 2025
Reply from Hays Travel - Connah's Quay
Thank you for your lovely feedback!
We hope you have a fab holiday! :)
Many Thanks,
Ellie-Joe
Will definitely use again
Very polite young lady greeted me and asked me to take a seat by her desk. She listened to my needs and booked the holiday I requested. This is the 3rd holiday I’ve booked within a year and service has been excellent.
May 5, 2025
Reply from Hays Travel - Connah's Quay
Good Afternoon , Thank you for your kind words! It was a pleasure to help you find your perfect holiday! Hopefully see you soon !
Elle :)
Easy to book and pleasant experience
April 30, 2025
Reply from Hays Travel - Connah's Quay
Thank you for a lovely review, pleasure to meet you both!
Look forward to seeing you again soon :)
Many Thanks,
Ellie-Joe
Last minute decision
We had our holiday booked without the stress of doing it ourselves. It went seamlessly.
April 4, 2025
Reply from Hays Travel - Connah's Quay
Thank you so much for your positive feedback! - Elle
Reply from Hays Travel - Connah's Quay
Thank you Kathryn for this lovely feedback :)
Team Connahs
Ellie is the best!!
Booked our honeymoon with the lovely Ellie last January all through email! The process was super smooth and stress free and we found the perfect honeymoon for us! We fly to our beautiful hotel in Turkey in just over three months and know we have chosen the right travel agent to go with- all we need to do is sort currency and we will be using Hays Travel Connah’s Quay to do this! thank you Ellie you are amazing x
March 21, 2025
Unprompted review
Reply from Hays Travel - Connah's Quay
Thank you for your lovely feedback we hope you have the best Honeymoon and so glad we were able to get everything sorted for you.
Thanks
Ellie-Joe :)
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