We always book with heyes travel your local helpful look for the best deals and understand our needs Your operators are the best they know what they are doing Keep up the good work
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lovely welcome...Young lady introduced herself...sat us down with offer of hot drink. She noted the type of holiday we wanted,offered good advice & gave us options which we took away to think about.... See more
Company replied
Ellie who we dealt with us was as usual very helpful and knowledgable and found exactly what we were looking for. She is one of the reasons we always use this branch.Its nice to see a familiar , pleas... See more
Company replied
Booked our honeymoon with the lovely Ellie last January all through email! The process was super smooth and stress free and we found the perfect honeymoon for us! We fly to our beautiful hotel in Turk... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit C Deeside District Centre, CH5 4WL, Connah's Quay, United Kingdom
- 01244 836748
4.9
Excellent
505 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always use Hays travel Connah's Quay
Always use Hays travel
Very patient friendly staff
Take the time to find a holiday that suits you
March 18, 2025
Reply from Hays Travel - Connah's Quay
Thanks Dot its always a pleasure to have a catch up with you :)
Elle
Reply from Hays Travel - Connah's Quay
Thanks for your lovely comment.
Keeley x
Wonderful friendly service
Wonderful friendly service. Listen to your needs and come up with the perfect holiday. Walking into Connahs Quay office is always an enjoyable experience with no pressure, good knowledge and perfect service.
February 27, 2025
Reply from Hays Travel - Connah's Quay
Thank you for your lovely feedback we hope you have a great time :)
Emma
Always great service
Kirsty was so helpful and helped us book our holiday. She went through everything and made it really easy. Thanks so much!
February 25, 2025
Reply from Hays Travel - Connah's Quay
Thank you for your lovely comment :)
Kirsty
Was helped straight away by a nice…
Was helped straight away by a nice (very) young man called Jake at the Connahs Quay branch
He dealt with it efficiently, without being pushy which was nice
February 25, 2025
Reply from Hays Travel - Connah's Quay
Thanks so much for your lovely comment it has made my day :)
Jake
Very attentive and polite,helpful in…
Very attentive and polite,helpful in booking holidays
February 5, 2025
Reply from Hays Travel - Connah's Quay
Thanks for the great feedback Mr Jones :)
Extremely helpful
Extremely helpful, understood exactly what we needed with our holiday. Was always extremely polite and friendly. Thank you.
February 3, 2025
Reply from Hays Travel - Connah's Quay
Thanks for your lovely feedback and trusting me to book your family cruise for you all again :) always a pleasure, Kirsty x
Face to face consultation
Face to face consultation, with friendly and helpful staff.unhurried and relaxed , able to make a personal preference at a glance (re hotel, resort excera.money matters and insurance all in one place.
February 1, 2025
Reply from Hays Travel - Connah's Quay
Thanks for the great feedback and for booking your next holiday with us :) Jake
Very attentive staff (thanksLiam)
Very attentive staff (thanksLiam) - we knew where we wanted to go so didn't take long at all - matched online prices we had looked at so very happy with the experience - thanks
February 6, 2025
Reply from Hays Travel - Connah's Quay
Thanks for the leaving a great review :) Liam
Reply from Hays Travel - Connah's Quay
Thank you for your lovely feedback, So happy I was able to get your holiday all booked and sorted for you.
Thanks
Ellie-Joe :)
Reply from Hays Travel - Connah's Quay
Thank you for your lovely feedback so glad I was able to get your holiday sorted for you.
Thanks
Claire :)
Friendly and helpful staff
Friendly helpful staff and a comfortable and welcoming environment. Much easier to get advice and assistance compared to tapping keys at home.
February 6, 2025
Reply from Hays Travel - Connah's Quay
Thank you for your lovely comment.
Ellie
Reply from Hays Travel - Connah's Quay
Thank you for your lovely Comment.
Ellie x
Brilliant service very polite always…
Brilliant service very polite always use Hays to book a holiday Claire is a dedicated to helping you with booking
February 1, 2025
Reply from Hays Travel - Connah's Quay
Thank you for your lovely comment :)
Claire
Kirsty was very helpful and had plenty…
Kirsty was very helpful and had plenty of knowledge and time to explain everything.
February 1, 2025
Reply from Hays Travel - Connah's Quay
Thanks for the lovely feedback Dawn - Happy to have been able to help :) Kirsty
First time going abroad with medical…
First time going abroad with medical equipment. Jake sorted it all out for us. Excellent service.
January 30, 2025
Reply from Hays Travel - Connah's Quay
Thanks Jayne was a pleasure booking your holiday hope you have a fab time xx
Jake
Reply from Hays Travel - Connah's Quay
Thank you for your lovely comment :)
Claire
Claire was quick and efficient got us…
Claire was quick and efficient got us the best deal on the money we were prepared to spend
January 29, 2025
Reply from Hays Travel - Connah's Quay
Thanks for the great feedback, Claire :)
Great advice from the staff at the branch.
Great advice as I have never thought of doing a holiday like this before. Now confident I have made some good choices and am looking forward to our holiday.
January 13, 2025
Reply from Hays Travel - Connah's Quay
Thanks for the great feedback :) Elle
Reply from Hays Travel - Connah's Quay
Thanks for trusting us again to arrange your next holiday :) Kirsty
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.