Roberta in Hays Travel Cookstown was absolutely fantastic in helping us to find a holiday that would suit our family needs. She was so thorough in checking for the best deals possible, looking at many... See more
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Anthony from Hays Cookstown was absolutely brilliant! He organised our Disneyland Paris trip for next year and made everything so easy from start to finish. He found us the best deal, explained all th... See more
Company replied
We dealt with tony from Cookstown branch an he was very kind, polite very helpful with loads of different options on what we were looking for. Booking process was easy to do an no complications an we... See more
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Staff attitude to existing customers first class.the way that you can leave all to do over phone is excellent and trustworthy.very pleased.Martin
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 James Street, BT80 8LW, Cookstown, United Kingdom
- 02886090007
4.9
Excellent
323 reviews
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Excellent customer service
Excellent customer service, Tony was very knowledgeable, helpful and efficient.
May 31, 2026
Roberta customer service was excellent…
Roberta customer service was excellent she went out of her way to find us the best deal to Nashville
May 31, 2026
Roberta was very helpful polite and…
Roberta was very helpful polite and friendly. Holiday is booked and looking forward to it. Thanks
May 22, 2026
Staff attitude to existing customers…
Staff attitude to existing customers first class.the way that you can leave all to do over phone is excellent and trustworthy.very pleased.Martin
May 21, 2026
Very helpful staff
Very helpful staff, Emma was great put my mind at ease and could not have done anymore for me. Went through and explained everything making sure I was happy with the booking and hotel we had picked. Highly recommend.
May 16, 2026
The staff I spoke to at every contact…exceptional service
The staff I spoke to at every contact were most helpful and displayed a confidence in their jobs. I will have no hesitation in recommending Hayes travel in the future.
May 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Cookstown
Gary,
We're so glad we could help. Thank you for your kind words; we appreciate your feedback.
Kind Regards
Hays Travel
When we first booked our cruise the…
When we first booked our cruise the attention we received from start to finish was outstanding. We can't thank the staff in Hays travel enough. We have booked all of our, holidays with Hays and will continue to do so as long as our health allows. Thanks again and keep up the fantastic work you do.w
May 6, 2026
Reply from Hays Travel - Cookstown
Naomi,
Thank you for your wonderful feedback! We are so pleased to hear about your outstanding experience and continued loyalty. We truly appreciate your kind words.
Kind Regards
Hays Travel
We dealt with tony from Cookstown…
We dealt with tony from Cookstown branch an he was very kind, polite very helpful with loads of different options on what we were looking for. Booking process was easy to do an no complications an we got a great price for our holiday so overall very happy with my experience
May 2, 2026
Reply from Hays Travel - Cookstown
BERNADETTE,
Thank you for your fantastic 5-star review! We are so pleased to hear about your positive experience and that you found the booking process easy and secured a great price. We appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Cookstown
Cara,
We're so glad you found our staff helpful and friendly.
Kind Regards
Hays Travel
My booking was easy quick and staff…
My booking was easy quick and staff were very helpful and friendly.
April 22, 2026
Reply from Hays Travel - Cookstown
Jayne,
We are so pleased your booking was easy and our staff were helpful. Thank you!
Kind Regards
Hays Travel
Girl that helped me was so friendly and…
Girl that helped me was so friendly and helpful
April 26, 2026
Reply from Hays Travel - Cookstown
Katriona,
We appreciate you taking the time to leave us a review, and we're so glad to hear that you found our team member helpful and friendly.
Emma was absolutely brilliant helpful…
Emma was absolutely brilliant helpful and very efficient we were delighted with her help
April 21, 2026
Reply from Hays Travel - Cookstown
Marlene,
We appreciate your kind words! We are so happy to hear that you were delighted with the efficient and helpful assistance you received.
Excellent service by Roberta in hays…
Excellent service by Roberta in hays travel Cookstown. Couldn't have been more helpful
April 12, 2026
Reply from Hays Travel - Cookstown
Annette,
We're happy to hear that you received excellent service. We appreciate you taking the time to share your positive experience with us!
I would like to thank Emma for all her…
I would like to thank Emma for all her help very professional and sorted our booking so quickly nothing was a bother to her very pleasant would recommend her to anyone thanks again Emma
April 15, 2026
Reply from Hays Travel - Cookstown
Patricia,
We appreciate you taking the time to leave us such a complimentary review. We are so glad that we could provide such professional and efficient service for your booking.
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