Fast efficient service and the whole booking process was made simple and enjoyable. Special thanks to Emma Hamilton assisted us. We came in to Hays with no holiday, and left with an option whic... See more
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Brilliant service from Hays Travel Cookstown. Anthony was fantastic to deal with friendly, helpful and made the whole booking process completely hassle-free. Nothing was ever too much trouble. Would d... See more
I went in to your travel agents as booking on my phone was a little daunting and I met Tony who did it all for me in a quiet trusting way. He made it all look so simple and explained all the paper... See more
Anthony from Hays Cookstown was absolutely brilliant! He organised our Disneyland Paris trip for next year and made everything so easy from start to finish. He found us the best deal, explained all th... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 James Street, BT80 8LW, Cookstown, United Kingdom
- 02886090007
4.9
Excellent
355 reviews
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Customer service was excellent Emma was…
Customer service was excellent Emma was brilliant
March 21, 2026
Reply from Hays Travel - Cookstown
We appreciate your wonderful feedback! We're so happy to hear you received excellent customer service.
Emma was very help full and…
Emma was very help full and knowledgeable as to where we have booked, thanks for all your help Emma.
March 15, 2026
Reply from Hays Travel - Cookstown
We appreciate you taking the time to leave us such a fantastic review! We're so happy to hear that we were helpful and knowledgeable for you
The staff member Emma was really…
The staff member Emma was really helpful and explained all about the travel insurance I was purchasing
March 15, 2026
Reply from Hays Travel - Cookstown
We're happy to hear that you found our staff member helpful and informative regarding your travel insurance purchase. Thank you for your positive feedback!
Staff was friendly helpful professional…
Staff was friendly helpful professional made booking my holiday stress free thank you
March 12, 2026
Reply from Hays Travel - Cookstown
We are so glad to hear that our team made booking your holiday stress-free with their friendly, helpful, and professional service. Thanks!
Reply from Hays Travel - Cookstown
We appreciate you taking the time to share your experience; we're so happy we could assist you and provide excellent service!
Reply from Hays Travel - Cookstown
Thank you for your kind words and positive review!
The staff help and assistance you get…
The staff help and assistance you get at Hays in Cookstown is second to none absolutely excellent and run efficiently
Only problem I have is with the holiday insurance company
I was away in November cost 37 pounds if I remember for a week which was fine no problem with that
I go away this Saturday for 10 days cost me 87 pounds how or why the big hike ?? Wasn't amused
Nothing at all to do with the brilliant staff . Thank you
February 28, 2026
Reply from Hays Travel - Cookstown
Thank you for your kind words and positive review for our staff! We understand and appreciate your feedback for the insurance element pricing and have passed on your feedback to the relevant party. Thank you again :)
Excellent service..very friendly and…
Excellent service..very friendly and efficient.
February 21, 2026
Reply from Hays Travel - Cookstown
We appreciate you taking the time to share your experience with us. We are so glad to hear you found our service friendly and efficient.
Reply from Hays Travel - Cookstown
We appreciate you taking the time to share your experience; we are so glad we could provide prompt and helpful service.
Hays travel Cookstown always amazing levels of service.
I’m always happy to visit Hays Travel Cookstown because the staff are amazingly helpful and friendly.
Nothing is too much bother for them to try finding me a perfect holiday.
February 27, 2026
Reply from Hays Travel - Cookstown
We're so happy to hear that our team in Cookstown is so helpful and friendly! It's wonderful knowing we can assist you in finding your perfect holiday.
Reply from Hays Travel - Cookstown
Thank you for your 5* review :)
Roberta is a star
Roberta, in Hayes Travel Cookstown, was cheerful, knowledgeable and helpful in our holiday search for 2026. She was very patient with us and nothing was a problem for her.
She booked a beautiful holiday for us. We always book our holidays with Hayes Travel!
February 17, 2026
Reply from Hays Travel - Cookstown
We appreciate your kind review! We're so happy to hear that you found Roberta cheerful, knowledgeable, and helpful during your holiday search. We are delighted we booked a beautiful holiday for you!
Just did not want to have time for me
February 17, 2026
Reply from Hays Travel - Cookstown
Thank you for your feedback today Mr Cairns and for taking the time to discuss this with me. Nicola
Very attentive staff
Very attentive staff, who kept us fully informed and obtained the best deal at time of booking
February 16, 2026
Reply from Hays Travel - Cookstown
Kevin,
We appreciate you sharing your experience! We are so glad that our team provided such great service and secured the best deal for you.
Emma was very helpful talking and…
Emma was very helpful talking and showing us different resorts and accommodation also able to assure of the good reviews these hotels had received. Would recommend Emma from Hays Travel Cookstown. 💯
January 21, 2026
Reply from Hays Travel - Cookstown
Barbara
We're so glad that Emma was helpful in showing you different resorts and accommodations! We appreciate you recommending Hays Travel Cookstown.
Emma makes it all so simple
Emma makes it all so simple
This is our 2nd holiday booking to Las Vegas with no stress just smooth sailing from start to finish. Emma informs us of everything we need to know and do before our holiday and is always on the end of the phone for when we need to add or change something on nothing is 2 much for her. A great help to me and a great travel agent and that's why I will continue to return to Hays travel cookstown
January 31, 2026
Reply from Hays Travel - Cookstown
Ryan,
We appreciate you sharing your experience. We're so happy to hear that your Las Vegas bookings have been smooth and stress-free. It's great to know that you'll continue to book with us.
Emma was very helpful and very fast at…
Emma was very helpful and very fast at getting us a deal
January 30, 2026
Reply from Hays Travel - Cookstown
Connor,
We appreciate your lovely feedback! We are really glad we could assist you quickly in securing a deal. It was our pleasure.
Just the experience you need when booking a holiday.
Staff were more than helpful, friendly and willing to really listen to your requests. Nothing was too much trouble to find a cruise to suit our needs. really pleased with our treatment. Happy to book with them and will do so again.
January 28, 2026
Reply from Hays Travel - Cookstown
Warren,
We appreciate you taking the time to share your experience. We're so happy to hear that our team was helpful in finding the perfect cruise for you. We look forward to assisting you again!
Emma from the Cookstown branch,booked…
Emma from the Cookstown branch booked our cruise last year & this year. She's fantastic at her job & worked really hard to get us the holiday we wanted. We are really happy & grateful.
February 4, 2026
Reply from Hays Travel - Cookstown
Chantel,
We are so happy to hear that you are grateful for the hard work in securing the holiday you wanted. Thank you for sharing your positive experience with us!
Travel agent
Travel agent, Emma, is very helpful in helping me decide when booking a cruise to Norwegian fjords. Everything was explained in detail. I would recommend Emma for making the process so easy.
February 2, 2026
Reply from Hays Travel - Cookstown
Florence,
We're happy to hear that the cruise booking process to the Norwegian fjords was made easy. We appreciate your recommendation and thank you for your feedback.
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