Hays Travel - Cookstown Reviews 

355
TrustScore 5 out of 5

4.9

14 James Street, BT80 8LW Cookstown, GB


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Rated 5 out of 5 stars

Fast efficient service and the whole booking process was made simple and enjoyable. Special thanks to Emma Hamilton assisted us. We came in to Hays with no holiday, and left with an option whic... See more

Rated 5 out of 5 stars

Brilliant service from Hays Travel Cookstown. Anthony was fantastic to deal with friendly, helpful and made the whole booking process completely hassle-free. Nothing was ever too much trouble. Would d... See more

Rated 5 out of 5 stars

I went in to your travel agents as booking on my phone was a little daunting and I met Tony who did it all for me in a quiet trusting way. He made it all look so simple and explained all the paper... See more

Rated 5 out of 5 stars

Anthony from Hays Cookstown was absolutely brilliant! He organised our Disneyland Paris trip for next year and made everything so easy from start to finish. He found us the best deal, explained all th... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 14 James Street, BT80 8LW, Cookstown, United Kingdom

  • 02886090007

4.9

Excellent

TrustScore 5 out of 5

355 reviews

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4.9

All reviews

(355)

125,552 reviews in the last 12 months

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Rated 5 out of 5 stars

staff are very friendly and…

staff are very friendly and professional.

May 13, 2026
Hays Travel - Cookstown logo

Reply from Hays Travel - Cookstown

Jason,

We're so glad we could help. Thank you for your kind words; we appreciate your feedback.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Helpful

Friendly pleasant staff willing to help.
All sorted in about ten mins no hassle

May 1, 2026
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Reply from Hays Travel - Cookstown

Geraldine,

We're so glad our team could assist you quickly and efficiently. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The staff I spoke to at every contact…exceptional service

The staff I spoke to at every contact were most helpful and displayed a confidence in their jobs. I will have no hesitation in recommending Hayes travel in the future.

May 12, 2026
Hays Travel - Cookstown logo

Reply from Hays Travel - Cookstown

Roy,

We're so glad we could help. Thank you for your kind words; we appreciate your feedback.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Reberta had it all sorted

Reberta had it all sorted, great service

April 30, 2026
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Reply from Hays Travel - Cookstown

Gary,

We're so glad we could help. Thank you for your kind words; we appreciate your feedback.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

When we first booked our cruise the…

When we first booked our cruise the attention we received from start to finish was outstanding. We can't thank the staff in Hays travel enough. We have booked all of our, holidays with Hays and will continue to do so as long as our health allows. Thanks again and keep up the fantastic work you do.w

May 6, 2026
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Reply from Hays Travel - Cookstown

Naomi,

Thank you for your wonderful feedback! We are so pleased to hear about your outstanding experience and continued loyalty. We truly appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

We dealt with tony from Cookstown…

We dealt with tony from Cookstown branch an he was very kind, polite very helpful with loads of different options on what we were looking for. Booking process was easy to do an no complications an we got a great price for our holiday so overall very happy with my experience

May 2, 2026
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Reply from Hays Travel - Cookstown

BERNADETTE,

Thank you for your fantastic 5-star review! We are so pleased to hear about your positive experience and that you found the booking process easy and secured a great price. We appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Very very helpful staff

Very very helpful staff, very friendly.

April 30, 2026
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Reply from Hays Travel - Cookstown

Cara,

We're so glad you found our staff helpful and friendly.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

My booking was easy quick and staff…

My booking was easy quick and staff were very helpful and friendly.

April 22, 2026
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Reply from Hays Travel - Cookstown

Jayne,

We are so pleased your booking was easy and our staff were helpful. Thank you!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Girl that helped me was so friendly and…

Girl that helped me was so friendly and helpful

April 26, 2026
Hays Travel - Cookstown logo

Reply from Hays Travel - Cookstown

Katriona,

We appreciate you taking the time to leave us a review, and we're so glad to hear that you found our team member helpful and friendly.

Rated 5 out of 5 stars

Emma was absolutely brilliant helpful…

Emma was absolutely brilliant helpful and very efficient we were delighted with her help

April 21, 2026
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Reply from Hays Travel - Cookstown

Marlene,

We appreciate your kind words! We are so happy to hear that you were delighted with the efficient and helpful assistance you received.

Rated 5 out of 5 stars

Excellent service by Roberta in hays…

Excellent service by Roberta in hays travel Cookstown. Couldn't have been more helpful

April 12, 2026
Hays Travel - Cookstown logo

Reply from Hays Travel - Cookstown

Annette,

We're happy to hear that you received excellent service. We appreciate you taking the time to share your positive experience with us!

Rated 5 out of 5 stars

I would like to thank Emma for all her…

I would like to thank Emma for all her help very professional and sorted our booking so quickly nothing was a bother to her very pleasant would recommend her to anyone thanks again Emma

April 15, 2026
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Reply from Hays Travel - Cookstown

Patricia,

We appreciate you taking the time to leave us such a complimentary review. We are so glad that we could provide such professional and efficient service for your booking.

Rated 5 out of 5 stars

Excellent service very quick responses…

Excellent service very quick responses and very helpful .

April 9, 2026
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Reply from Hays Travel - Cookstown

Lisa,

We appreciate you taking the time to share your experience! We are so glad our quick responses were helpful to you.

Rated 5 out of 5 stars

Roberta in Hays Travel Cookstown was…

Roberta in Hays Travel Cookstown was absolutely fantastic in helping us to find a holiday that would suit our family needs. She was so thorough in checking for the best deals possible, looking at many alternatives for us to help make the holiday affordable. There was no judgement at all on what we could afford which I really appreciated. Her kind, courteous manner was one of the main reasons I wanted to go back and book all with her when we had made a final decision about our holiday. She is a real credit to Hays Travel and should be recognised for this.

March 27, 2026
Hays Travel - Cookstown logo

Reply from Hays Travel - Cookstown

Deborah,

We appreciate you taking the time to share your experience. We're happy to hear that you felt supported in finding a holiday that suited your family. It's great to know that our team member's thoroughness and respectful manner made such a positive impact.

Rated 5 out of 5 stars

Very helpful assistants

Very helpful assistants, nothing too much trouble

March 24, 2026
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Reply from Hays Travel - Cookstown

Thank you for your 5-star review! We're so glad you enjoyed your experience with us

Rated 5 out of 5 stars

Emma in the Cookstown office was so…

Emma in the Cookstown office was so helpful. No question was too difficult great advice for us as this will be our first cruise. Thanks Emma for making it easy to book this holiday.

March 10, 2026
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Reply from Hays Travel - Cookstown

We appreciate you sharing your experience with us. We are so happy to hear that our team was helpful and offered great advice for your first cruise!

Rated 5 out of 5 stars

Roberta was friendly very helpful…

Roberta was friendly very helpful everything I asked her to do she done with a smile on her face and really helped me book a fantastic holiday

March 25, 2026
Hays Travel - Cookstown logo

Reply from Hays Travel - Cookstown

Thank you for your 5-star review! We're so glad you enjoyed your experience with us

Rated 5 out of 5 stars

Emma arranged my holiday quickly and…

Emma arranged my holiday quickly and efficiently

March 17, 2026
Hays Travel - Cookstown logo

Reply from Hays Travel - Cookstown

We appreciate you taking the time to leave us such lovely feedback. We are so glad we could arrange your holiday quickly and efficiently!

Rated 5 out of 5 stars

Holiday booking made easy!

Hays agents were so efficient and easy to work with. They took all our requirements into consideration and kept trying different options until they found the best holiday for us. The booking process was so straight forward, receiving travel documents within minutes.

March 22, 2026
Hays Travel - Cookstown logo

Reply from Hays Travel - Cookstown

Thank you for your 5-star review! We're so glad you enjoyed your experience with us

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