Fast efficient service and the whole booking process was made simple and enjoyable. Special thanks to Emma Hamilton assisted us. We came in to Hays with no holiday, and left with an option whic... See more
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Brilliant service from Hays Travel Cookstown. Anthony was fantastic to deal with friendly, helpful and made the whole booking process completely hassle-free. Nothing was ever too much trouble. Would d... See more
I went in to your travel agents as booking on my phone was a little daunting and I met Tony who did it all for me in a quiet trusting way. He made it all look so simple and explained all the paper... See more
Anthony from Hays Cookstown was absolutely brilliant! He organised our Disneyland Paris trip for next year and made everything so easy from start to finish. He found us the best deal, explained all th... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 James Street, BT80 8LW, Cookstown, United Kingdom
- 02886090007
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Reply from Hays Travel - Cookstown

Reply from Hays Travel - Cookstown
The staff I spoke to at every contact…exceptional service
The staff I spoke to at every contact were most helpful and displayed a confidence in their jobs. I will have no hesitation in recommending Hayes travel in the future.

Reply from Hays Travel - Cookstown

Reply from Hays Travel - Cookstown
When we first booked our cruise the…
When we first booked our cruise the attention we received from start to finish was outstanding. We can't thank the staff in Hays travel enough. We have booked all of our, holidays with Hays and will continue to do so as long as our health allows. Thanks again and keep up the fantastic work you do.w

Reply from Hays Travel - Cookstown
We dealt with tony from Cookstown…
We dealt with tony from Cookstown branch an he was very kind, polite very helpful with loads of different options on what we were looking for. Booking process was easy to do an no complications an we got a great price for our holiday so overall very happy with my experience

Reply from Hays Travel - Cookstown

Reply from Hays Travel - Cookstown
My booking was easy quick and staff…
My booking was easy quick and staff were very helpful and friendly.

Reply from Hays Travel - Cookstown
Girl that helped me was so friendly and…
Girl that helped me was so friendly and helpful

Reply from Hays Travel - Cookstown
Emma was absolutely brilliant helpful…
Emma was absolutely brilliant helpful and very efficient we were delighted with her help

Reply from Hays Travel - Cookstown
Excellent service by Roberta in hays…
Excellent service by Roberta in hays travel Cookstown. Couldn't have been more helpful

Reply from Hays Travel - Cookstown
I would like to thank Emma for all her…
I would like to thank Emma for all her help very professional and sorted our booking so quickly nothing was a bother to her very pleasant would recommend her to anyone thanks again Emma

Reply from Hays Travel - Cookstown
Excellent service very quick responses…
Excellent service very quick responses and very helpful .

Reply from Hays Travel - Cookstown
Roberta in Hays Travel Cookstown was…
Roberta in Hays Travel Cookstown was absolutely fantastic in helping us to find a holiday that would suit our family needs. She was so thorough in checking for the best deals possible, looking at many alternatives for us to help make the holiday affordable. There was no judgement at all on what we could afford which I really appreciated. Her kind, courteous manner was one of the main reasons I wanted to go back and book all with her when we had made a final decision about our holiday. She is a real credit to Hays Travel and should be recognised for this.

Reply from Hays Travel - Cookstown

Reply from Hays Travel - Cookstown
Travel agent was very attentive and had…
Travel agent was very attentive and had a great manner. All queries and needs were met promptly!

Reply from Hays Travel - Cookstown
Emma in the Cookstown office was so…
Emma in the Cookstown office was so helpful. No question was too difficult great advice for us as this will be our first cruise. Thanks Emma for making it easy to book this holiday.

Reply from Hays Travel - Cookstown
Roberta was friendly very helpful…
Roberta was friendly very helpful everything I asked her to do she done with a smile on her face and really helped me book a fantastic holiday

Reply from Hays Travel - Cookstown
Emma arranged my holiday quickly and…
Emma arranged my holiday quickly and efficiently

Reply from Hays Travel - Cookstown
Holiday booking made easy!
Hays agents were so efficient and easy to work with. They took all our requirements into consideration and kept trying different options until they found the best holiday for us. The booking process was so straight forward, receiving travel documents within minutes.

Reply from Hays Travel - Cookstown
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