Hays Travel - Cookstown Reviews 

355
TrustScore 5 out of 5

4.9

14 James Street, BT80 8LW Cookstown, GB


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Rated 5 out of 5 stars

Fast efficient service and the whole booking process was made simple and enjoyable. Special thanks to Emma Hamilton assisted us. We came in to Hays with no holiday, and left with an option whic... See more

Rated 5 out of 5 stars

Brilliant service from Hays Travel Cookstown. Anthony was fantastic to deal with friendly, helpful and made the whole booking process completely hassle-free. Nothing was ever too much trouble. Would d... See more

Rated 5 out of 5 stars

I went in to your travel agents as booking on my phone was a little daunting and I met Tony who did it all for me in a quiet trusting way. He made it all look so simple and explained all the paper... See more

Rated 5 out of 5 stars

Anthony from Hays Cookstown was absolutely brilliant! He organised our Disneyland Paris trip for next year and made everything so easy from start to finish. He found us the best deal, explained all th... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 14 James Street, BT80 8LW, Cookstown, United Kingdom

  • 02886090007

4.9

Excellent

TrustScore 5 out of 5

355 reviews

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4.9

All reviews

(355)

126,307 reviews in the last 12 months

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Rated 5 out of 5 stars

Rachel was so helpful and got me such a…

Rachel was so helpful and got me such a great deal

January 19, 2026
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Reply from Hays Travel - Cookstown

Patricia,

We appreciate your kind words! We are so glad we could find you a great deal and that you found our service helpful.

Rated 5 out of 5 stars

Top customer care

Roberta was a pleasure to book with again! She always goes the extra mile to find the best deals and has some great recommendations for things to do and places to eat in the resort!

January 9, 2026
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Reply from Hays Travel - Cookstown

Claire,

We're so happy to hear that you enjoyed booking with us again! It's wonderful to know that our recommendations added value to your holiday experience :)

Rated 5 out of 5 stars

Found exactly what we wanted for a…

Found exactly what we wanted for a short city break

January 17, 2026
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Reply from Hays Travel - Cookstown

John,

We're happy to hear that you found the ideal city break with us. Thank you for sharing your positive experience; it means a lot to us :)

Rated 5 out of 5 stars

Very happy with my experience..

I seen a great deal on Facebook... I reply to it that I was interested and hayz travel was right the ball with it... very helpful and answered all my questions.. very happy with my experience with hayz travel.. I book with them every year...

January 19, 2026
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Reply from Hays Travel - Cookstown

Tracie,

We're happy to hear that you found a great deal and that our team was helpful and responsive to your questions. Thank you for booking with us every year!

Rated 5 out of 5 stars

Very helpful had no problem booking my…

Very helpful had no problem booking my holiday with hays travel have been booking my holidays with hays for few years now girls very helpful

January 11, 2026
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Reply from Hays Travel - Cookstown

Michelle,

We appreciate your continued bookings with us. We're so happy to hear that our team is helpful and that you have no problems booking your holidays :)

Rated 5 out of 5 stars

I was booking a holiday for a special…

I was booking a holiday for a special occasion in Portugal and Emma was very friendly and helpful 😊

January 18, 2026
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Reply from Hays Travel - Cookstown

Jennifer,

We're so happy we could assist with your special Portugal holiday! It's great to hear that you found Emma friendly and helpful :)

Rated 5 out of 5 stars

Roberta in Hays travel Cookstown I have…

Roberta in Hays travel Cookstown I have booked before with her couple of years ago can’t get anyone better she will get me the best deal anything i ask no bother to her Thanks

January 14, 2026
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Reply from Hays Travel - Cookstown

Thank you for your 5-star review! We're so glad you enjoyed your experience with us

Rated 5 out of 5 stars

Staff pleasant

Staff pleasant, knowledgeable and approachable.
Sometimes the wait can be lengthy but staff is trying to accommodate as best they can due to numbers.

January 13, 2026
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Reply from Hays Travel - Cookstown

Thank you for your 5-star review! We're so glad you enjoyed your experience with us

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. I was dealing with Tony. I called in and he took all my details and what I was after from my holiday. couple days later he had put together a few different options that we dicusssed. Got our holiday booked easily. Also I had looked at the hotel in question myself a week or two previous but It was coming in around 8 grand, threw Tony he got the same hotel and better flights for just over 5 grand. Unbelievable saving. Will definitely be doing all my future bookings through here.

January 11, 2026
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Reply from Hays Travel - Cookstown

Thank you for your 5-star review! We're so glad you enjoyed your experience with us

Rated 5 out of 5 stars

Brilliant service

Brilliant service

January 1, 2026
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Reply from Hays Travel - Cookstown

Thank you for your 5-star review! We're so glad you enjoyed your experience with us

Rated 5 out of 5 stars

We dealt with Roberta who was pleased…

We dealt with Roberta who was pleased to help us arrange our trip, and was very helpful in assisting us.

January 7, 2026
Hays Travel - Cookstown logo

Reply from Hays Travel - Cookstown

Thank you for your 5-star review! We're so glad you enjoyed your experience with us

Rated 5 out of 5 stars

Everything

Everything

December 31, 2025
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Reply from Hays Travel - Cookstown

Thank you for your 5-star review! We're so glad you enjoyed your experience with us

Rated 5 out of 5 stars

Excellent Experience with Emma

Emma, was extremely helpful in assisting me with my first holiday.
I am visually impaired, she went above and beyond tailoring my trip.

December 29, 2025
Hays Travel - Cookstown logo

Reply from Hays Travel - Cookstown

Thank you for your 5-star review! We're so glad you enjoyed your experience with us

Rated 5 out of 5 stars

Helpful staff.

Helpful staff.

December 3, 2025
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Reply from Hays Travel - Cookstown

Thank you for your 5-star review! We're so glad you enjoyed your experience with us

Rated 5 out of 5 stars

Emma was very helpful.

Emma was very helpful.. We have booked through Hays Cookstown a few times, and the girls are always very pleasant and helpful

November 30, 2025
Hays Travel - Cookstown logo

Reply from Hays Travel - Cookstown

Thank you for your 5-star review! We're so glad you enjoyed your experience with us

Rated 5 out of 5 stars

Bangladesh 2026

I received well informed and intelligent advice that allowed me to make the best decision for me.
My advisor was pleasant and very helpful

December 6, 2025
Hays Travel - Cookstown logo

Reply from Hays Travel - Cookstown

Thank you for your 5-star review! We're so glad you enjoyed your experience with us

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