Fast efficient service and the whole booking process was made simple and enjoyable. Special thanks to Emma Hamilton assisted us. We came in to Hays with no holiday, and left with an option whic... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brilliant service from Hays Travel Cookstown. Anthony was fantastic to deal with friendly, helpful and made the whole booking process completely hassle-free. Nothing was ever too much trouble. Would d... See more
I went in to your travel agents as booking on my phone was a little daunting and I met Tony who did it all for me in a quiet trusting way. He made it all look so simple and explained all the paper... See more
Anthony from Hays Cookstown was absolutely brilliant! He organised our Disneyland Paris trip for next year and made everything so easy from start to finish. He found us the best deal, explained all th... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 James Street, BT80 8LW, Cookstown, United Kingdom
- 02886090007
4.9
Excellent
356 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional customer service - 10/10!
I had a fantastic experience at my local Cookstown branch of Hays Travel. I dealt solely with Tony who was exceptionally helpful and professional …. And patient with the million and one questions I had! He took great time to listen to exactly what I wanted and researched the best options, value and comfort for my return trip to Australia. I never felt rushed and everything about my upcoming trip was explained in a very knowledgeable way. Although I dealt only with Tony I observed the friendliness of all the staff when on the phone and dealing with other customers. Roberta has a lovely bubbly personality too. Cannot recommend using this branch highly enough and would award 10 stars if I could! Massive thank you to Tony for all his help and I will definitely be a returning customer for future trips!
July 11, 2025
Reply from Hays Travel - Cookstown
Firstly, thank you for taking the time to leave us a review and thank you for your very kind words about your booking experience with Anthony. We very much appreciate it :)
Quietly efficient didnt keep me waiting…
Quietly efficient didnt keep me waiting even though short staffed
July 8, 2025
Reply from Hays Travel - Cookstown
Thank you for taking the time to leave your feedback, we appreciate you :)
Complete & hassle-free booking
Friendly, professional & informed staff who went far & beyond to find the right holiday for us!
Nothing was too much trouble... happy to search for as many options as possible!
Roberta was personal & genuinely interested in our needs
July 3, 2025
Reply from Hays Travel - Cookstown
So pleased to hear this, thanks for the great review and for booking with us!
The man who dealt with my inquiry was…
The man who dealt with my inquiry was helpful and very efficient
July 2, 2025
Reply from Hays Travel - Cookstown
Thank you for your kind words, we really appreciate your feedback!
Booking experience in Cookstown
Tony was first class he went over and above and sorted us out with our holiday
June 28, 2025
Reply from Hays Travel - Cookstown
Thank you for your kind words, we really appreciate your feedback!
Reply from Hays Travel - Cookstown
Glad to hear you had a great experience, thank you for the feedback!
Roberta is cookstown office was so…
Roberta is cookstown office was so helpful booking our holiday went above and beyond even sorted the airport carpark. Really appreciated all her knowledge and knee exactly what we wanted and guided us appropriately
June 17, 2025
Reply from Hays Travel - Cookstown
Thank you so much for your kind words, we’re thrilled you had a great experience!
Reply from Hays Travel - Cookstown
Your kind words help make our day, thank you!
Reply from Hays Travel - Cookstown
Thank you for your positive review!
Reply from Hays Travel - Cookstown
Thank you for your positive review!
Excellent Service
I dealt with Tony in the Cookstown Office. From the get go he listened to everything I said and promised to come back by end of day. He kept his word and we communicated into the late evening when I finally agreed and paid for a holiday next week. I found him to be very capable, helpful with plenty of patience. Excellent Service thank you
June 11, 2025
Reply from Hays Travel - Cookstown
Thank you for the glowing review, we’re so pleased we could help with your holiday plans!
Emma was a pleasure to deal with.
Emma was a pleasure to deal with.
Very professional and helpful.
Will definitely use your services again.
June 7, 2025
Reply from Hays Travel - Cookstown
So pleased to hear this, thanks for the great review and for booking with us!
Emma totally knew what we wanted
Emma totally knew what we wanted, she was so friendly and nice to chat with.
May 29, 2025
Reply from Hays Travel - Cookstown
So glad we could help you with your holiday, thank you for the great review!
Reply from Hays Travel - Cookstown
Thank you for your positive review Emma!
Efficient and professional service
May 14, 2025
Reply from Hays Travel - Cookstown
Thank you for your positive review!
The girl was so helpful
The girl was so helpful, polite and courteous. Didn't try to sell us extras. Went into great detail, explanations were great.
May 14, 2025
Reply from Hays Travel - Cookstown
Thank you for choosing us and for your positive feedback, it means a lot!
Emma from the Cookstown store was…
Emma from the Cookstown store was fantastic from start to finish!!
May 9, 2025
Reply from Hays Travel - Cookstown
Thank you for choosing us and for your positive feedback, it means a lot!
Reply from Hays Travel - Cookstown
Your feedback really brightened our day, thank you!
Helpful staff
Roberta was very helpful. She was able to give us good advice about location and facilities available in the apartment and places to visit while we're on holiday.
May 3, 2025
Reply from Hays Travel - Cookstown
We really appreciate your feedback, thanks for choosing us!
Staff were very accommodating
Staff were very accommodating. This is our first cruise and the staff were more than helpful, answering any questions we had and not rushing their time with us.
April 27, 2025
Reply from Hays Travel - Cookstown
We really appreciate your feedback, thanks for choosing us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.