Sonia the manager dealt with our holiday request. She made sure what we were looking to do, she was able to put it all together. Good job done sonia and we are both looking forward to this special h... See more
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Had a pleasant time booking my holiday with Katie. She had a very friendly approach and handled a large group booking very well. Katie has also ensured that my food allergies have been passed on to M... See more
Company replied
There are two lovely ladies Coventry branch Chloe and Rachel. Their knowledge was amazing. Made us feel comfortable booking our Australia trip. Gave us lots of tips on where to visit when get there f... See more
Company replied
Exceptional service for the second time this year. If other assistants are available to help out they do which obviously speeds the process up. Called in for a brochure left with a booked holiday.... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Smithford Way, CV1 1FX, Coventry, United Kingdom
- 02476993855
4.9
Excellent
581 reviews
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Reply from Hays Travel - Coventry
Thank you Patricia for your lovely feedback :)
Reply from Hays Travel - Coventry
Thank you for your lovely feedback :)
I will always book my holidays with…
I will always book my holidays with Hays. I have used them 5 times now and the process is always easy and faultless.
The amazing staff are a great help.
Highly recommended.
May 20, 2026
Reply from Hays Travel - Coventry
Thank you for your lovely feedback. We will pass this on to Katie for you!
We only ever use Hayes always get good…
We only ever use Hayes always get good service thanks to Sonia for finding us a holiday again .
May 17, 2026
Reply from Hays Travel - Coventry
Thank you for your lovely feedback Susan :)
Reply from Hays Travel - Coventry
Thank you for your lovely feedback :)
Booked our second holiday yesterday
Booked our second holiday yesterday. Just waiting for confirmation about booking because of the request for a wet room and other facilities specially for our needs. All enquiries and requests met with understanding and a smile for a family group holiday. Changing dates a few times not a problem. Thank you Rachel
May 11, 2026
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback :)
Staff were very polite and helpful
Staff were very polite and helpful. I am going to Spain first time for 25 years ago. I am a pleased customer. Will be booking again. Thank you
May 1, 2026
Reply from Hays Travel - Coventry
Thank you Claire for your lovely feedback :)
So helpful.
Both Sonia and Katie were really helpful as we had a slightly complicated itinerary in mind but nothing was too much trouble. The time was taken to sort the little details and communication was excellent.
May 4, 2026
Reply from Hays Travel - Coventry
Thank you for the lovely comments I will make sure these are passed on to both Sonia and Katie :)
Have booked with Hays for several years…
Have booked with Hays for several years and always had a good experience from all staff especially from Rachael she never rushes us and always makes sure she finds something that we have requested always a joy to visit hays
May 3, 2026
Reply from Hays Travel - Coventry
Thank you so much Ellen for your lovely feedback :)
Excellent service from Sonia sorted us…
Excellent service from Sonia sorted us a great holiday
May 2, 2026
Reply from Hays Travel - Coventry
Hi Joan thank you for the lovely kind words these really are appreciated will make sure Sonia is aware :)
Iv been using hays travel for a long…
Iv been using hays travel for a long time now always happy to help find the perfect holiday to suit your needs.. Katie was amazing explaining everything to us very helpful definitely be using them again
May 2, 2026
Reply from Hays Travel - Coventry
Hi Dana thank you for the lovely kind words these really are appreciated will make sure Katie is aware :)
Your assistant Katy was polite
Your assistant Katy was polite, helpful, professional and patient whilst dealing with us. Couldn't ask for more!
May 1, 2026
Reply from Hays Travel - Coventry
Hi Raymond thank you for the lovely kind words these really are appreciated will make sure Katie is aware :)
Holiday/Cruise booking
Rachel, was absolutely fantastic, her knowledge of the product she was selling was excellent, she answered all our questions and queries, she couldn't do enough for us. Highly recommend speaking to Rachel for your holiday bookings.
April 30, 2026
Reply from Hays Travel - Coventry
Thank you so much Karl for your lovely feedback, this will be passed onto Rachael :)
Very helpful as was a complicated…
Very helpful as was a complicated booking because of the age ranges,mobility and dietary needs.
April 23, 2026
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback :)
I always get amazing service at your…
I always get amazing service at your Coventry branch….the staff are so friendly-they know be by name now,they always find me the best deals.
April 26, 2026
Reply from Hays Travel - Coventry
Thank you for your lovely feedback :)
Easy and friendly
Easy, friendly and very professional. Also great support from Sonia
April 26, 2026
Reply from Hays Travel - Coventry
Thank you Stephen for your lovely feedback :)
Bought travel insurance
Bought travel insurance. Excellent service, competitive pricing
April 21, 2026
Reply from Hays Travel - Coventry
Thank you for your lovely feedback :)
Sonia
Sonia, was quick, polite and extremely helpful. Made the process of booking a cruise simple.
April 12, 2026
Reply from Hays Travel - Coventry
Thank you Michelle for your lovely feedback :)
Sonia is absolutely fantastic
Sonia is absolutely fantastic, so much knowledge, knows exactly what's she's doing always sends us amazing places
Could not recommend enough,x
April 19, 2026
Reply from Hays Travel - Coventry
Thank you Laura for your lovely feedback :)
Very knowledgeable staff,friendly she…
Very knowledgeable staff,friendly she made it easy.
April 16, 2026
Reply from Hays Travel - Coventry
Thank you Gary for your lovely feedback :)
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