We had a fantastic experience booking our holiday with Hays Travel in Cramlington, and especially want to mention Macey, who was absolutely amazing from start to finish. Macey was so friendly,... See more
Location
Switch locationK2 Dudley Court, Manor Walks Shopping Centre, NE23 6UT Cramlington, GB
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Consultant Max was really good, he listen to want we wanted .He had patience as waiting time for booking the assistants for airport took time.Overall I would always go to hayes travel,they always give... See more
I went into my local branch & was greeted by Macy. I already knew the details of what I wanted, so I advised her & I came away very happy, booked on a Cruise of a lifetime. I was handed a pouch with... See more
Company replied
Would not go anywhere else to book a holiday then Hays travel. Cramlington . Very very helpful and really try her best to get me the holiday budget I was looking for excellent service. ⭐️
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
K2 Dudley Court, Manor Walks Shopping Centre, NE23 6UT, Cramlington, United Kingdom
- 01670 897395
4.9
Excellent
2K reviews
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Excellent as usual at Cramlington
Excellent as usual at Cramlington. Staff extremely helpful with my booking. Lisa and Jess never fail.
May 29, 2026
Reply from Hays Travel - Cramlington
We are so pleased to hear you had an excellent experience with us! We appreciate your kind words.
Thanks, Lisa & Jess :)
Absolutely brilliant
Absolutely brilliant, Max H (I think it was h)
Was so helpful , very pleasant and calm, and sorted my cruise out for a single person, which not many travel agents would do. Big thank you. Very happy
We come and see Max again 😁
May 28, 2026
Reply from Hays Travel - Cramlington
Thank you so much for your wonderful review! We are delighted to hear we could assist you in finding the perfect cruise. We truly appreciate your kind words.
Thanks, Max H :)
Lisa and her staff are fantastic
Lisa and her staff are fantastic.
Booked with Lisa, nothing too much trouble. Holiday explained in detail.
Will always book with Hays Travel Cramlington
May 25, 2026
Reply from Hays Travel - Cramlington
We're so glad our team provided fantastic service and explained your holiday in detail. We appreciate your loyalty and look forward to assisting you again!
Thanks, Lisa :)
This is the 3rd cruise we have booked…
This is the 3rd cruise we have booked through Hays travel and we have had brilliant service from all members of staff. Any questions we had were answered with complete professionalism
May 25, 2026
Reply from Hays Travel - Cramlington
We truly appreciate your continued loyalty and kind words. We're so pleased to know our team provided excellent service for your cruise bookings.
Thanks, Jersey :)
Reply from Hays Travel - Cramlington
We appreciate your kind feedback. We are glad we could help.
Thanks, Max K :)
Bridget was extremely helpful when…
Bridget was extremely helpful when booking my cruise. She explained everything to me as I was nervous because I have never cruised before. Thank you Bridget. You are an asset to hays
May 21, 2026
Reply from Hays Travel - Cramlington
We're so glad we could assist with your first cruise booking! We hope you have a wonderful trip and look forward to helping you again.
Thanks, Bridget :)
Excellent customer service very…
Excellent customer service very professional and helpful
May 20, 2026
Reply from Hays Travel - Cramlington
We appreciate your kind feedback. We are glad we could help.
Thanks, Lisa :)
Make the experience personal and tailor…
Make the experience personal and tailor to our needs. Consider exactly what we like as long standing customers.
May 19, 2026
Reply from Hays Travel - Cramlington
We truly appreciate your feedback and loyalty. We are always striving to personalize your experience with us.
Thanks, Max K :)
Reply from Hays Travel - Cramlington
We appreciate your kind words. We look forward to seeing you in the future.
Thanks, Faye :)
Good face to face contact thats what we…
Good face to face contact thats what we like as older customers 😀
May 10, 2026
Reply from Hays Travel - Cramlington
We're glad you appreciate our face-to-face contact! We value your feedback.
Thanks, Jersey :)
Brilliant Service
As always we get brilliant service from Hays.
Thank you Lisa, you are definitely the lady who goes the extra mile.
May 16, 2026
Reply from Hays Travel - Cramlington
We truly appreciate your kind words! We are delighted to know we consistently provide excellent service.
Thanks, Lisa :)
We visited the Hays shop in Cramlington…
We visited the Hays shop in Cramlington knowing exactly where we wanted to go and the hotel and got it. Staff very pleasant and helpful got us the best deal possible.
May 15, 2026
Reply from Hays Travel - Cramlington
We're so glad we could help you find your perfect trip! Thank you for your kind words and positive feedback.
Thanks, Faye :)
Reply from Hays Travel - Cramlington
We appreciate your kind words. We are glad our staff was helpful.
Thanks, Faye :)
Very Happy Customer
The staff were very helpful as we knew specifically where we wanted to stay and the dates we wanted to go. They even helped us get a discount on our trip which we were not expecting.
The service is always outstanding and would highly recommend
May 5, 2026
Reply from Hays Travel - Cramlington
We're happy to hear that our team was very helpful in booking your trip and securing a discount. We appreciate your recommendation and are pleased you found our service outstanding!
Thanks, Debs :)
Very helpful adviser Debs
Very helpful adviser Debs.
She managed all our queries and gave excellent service!
May 11, 2026
Reply from Hays Travel - Cramlington
We appreciate you taking the time to share your experience. We are so glad to hear that our service was excellent and helpful for all your queries!
Thanks, Debs :)
Staff knowledge of resorts and…
Staff knowledge of resorts and available accommodation helped to decide.
Always prefer to book in shop as experienced staff guidance is valuable to us…. many thanks !
May 9, 2026
Reply from Hays Travel - Cramlington
We're so glad to hear that our staff's expertise helped you choose the perfect holiday! We appreciate you booking with us and value your feedback.
Thanks, Faye :)
Holiday booking to Greece
The customer advisor( I think it was Jessica )was very pleasant and friendly and made good suggestions for hotels and travel that we found very helpful.
She made the booking very easy and stress free and didn't hurry us into a decision and answered all our queries and my and we feltconfident to book our holiday
May 4, 2026
Reply from Hays Travel - Cramlington
We appreciate you sharing your experience. We're happy to hear that our advisor was pleasant and helpful, making good suggestions for your travel plans. We're glad the booking process was easy and stress-free, and that you felt confident booking your holiday.
Thanks, Jess :)
Reply from Hays Travel - Cramlington
We appreciate you taking the time to share your positive experience with our team! We're so glad to hear it.
Thanks, Debs :)
ANOTHER 5 Star from me
ANOTHER 5 Star from me, and another fun adventure booked through the amazing hays travel Cramlington. I booked it with Bridget who did her utmost best to ensure I got the best deal as well as location was good for me :) I absolutely love nothing more than going into this friendly lovely branch I book ALL my trips through Bridget if you don’t already get one booked she’ll go above & beyond for you to ensure all needs are met.
May 7, 2026
Reply from Hays Travel - Cramlington
We're happy to hear that you had another amazing experience with us! We will make sure to pass along your kind words; it's great to know that our team met all your needs and that you enjoyed your booking experience.
Thanks, Hays Travel Cramlington
A fantastic company.
A fantastic company to deal with, very professional, friendly and helpful staff.
Would not go anywhere else when booking our holidays.
May 3, 2026
Reply from Hays Travel - Cramlington
We appreciate you taking the time to leave us such a wonderful review. We're so happy to hear that you find our staff professional, friendly, and helpful.
Thanks, Richard :)
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