The staff were all very friendly & welcoming. They all interacted with ourselves and our children which stopped them from getting bored. They were honest with reviews and booked us a fantastic holiday... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everyone at Hays travel in Crewe are so helpful, I won't book with anyone else, it takes all the stress out of travelling. Can't beat printed out boarding passes the old fashioned way!
Company replied
Alison and her team are always criendly and thorough trying to secure the best deal available , we wouldnt go anywhere else to book our hidays as Hays go beyond anybody else to help.
Company replied
Always book through hays travel even my friend /neighbour does now been on cruises .all inclusives. Canary islands bed and breakfast board basis depending on country and what has to offer . Find staff... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
60A Market Street, CW1 2HD, Crewe, United Kingdom
- 01270 500773
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing
Amazing, Lauren listened to everything i wanted. Narrowed it down and we chose one, they do everything for you including check in. Local travel agents rather than online x
July 19, 2026
Reply from Hays Travel - Crewe
Thank you so much for taking the time to leave such a really lovely review. I am glad we got you something sorted :D x
Reply from Hays Travel - Crewe
Thank you so much for your review :) so glad we got you all booked with a lovely holiday :) x
Lauren helped us so much when looking…
Lauren helped us so much when looking for the right holiday, she couldn’t of been more helpful
July 23, 2026
Reply from Hays Travel - Crewe
Thank you so much for taking the time to leave such a lovely review, I am glad we managed to get you booked. I hope you have a lovely time :D
I gave this score because we were…
I gave this score because we were looked after really well and got the holiday we wanted.
July 23, 2026
Reply from Hays Travel - Crewe
Aww thank you for your lovely review :) So glad we got you all sorted :)
Who’s helping this person
Who’s helping this person, young lady in Crewe high travel? We are very happy. Me and my misses everything thank you very much. Next time we come again thank you so much Musa and Anya.
July 22, 2026
Reply from Hays Travel - Crewe
Thank you so much for taking the time to leave a lovely review. We appreciate you booking with us :D
Reply from Hays Travel - Crewe
Thank you for taking the time and leaving us a great review :) we really appreciate it and booking your holiday with us :)
We were helped by Ali today
We were helped by Ali today, she coudn’t do enough for us. She is such a lovely lady, so kind and helpful always smiling, she really is a credit to your company, amazing customer service.
July 18, 2026
Reply from Hays Travel - Crewe
Thank you for your lovely feedback. We're thrilled to hear Ali provided such amazing service. We'll be sure to pass on your kind words – she is a real asset to the team. We appreciate your support and look forward to welcoming you again soon :)
Warm and welcoming service nothing is…
Warm and welcoming service nothing is to much trouble for the them.We use Hays travel all the time.
July 11, 2026
Reply from Hays Travel - Crewe
Thank you for taking the time to leave such lovely feedback :)
Staff excellent problem was cost of…
Staff excellent problem was cost of holiday insurance which I declined having had insurance for 2 previous cruises at a reasonable cost the only difference being I am a few months older.Reason given was my medical condition?(nothings changed).
July 15, 2026
Reply from Hays Travel - Crewe
Thank you for your feedback. We're delighted to hear that you found our team excellent. We're sorry to hear that the holiday insurance quote was higher than expected. Insurance premiums are determined by the insurance provider and can be affected by a range of factors, including age and medical information. We appreciate your comments and are pleased we could assist with your travel plans.
Hays are always so very helpful
Hays are always so very helpful, I don’t go anywhere else.
July 15, 2026
Reply from Hays Travel - Crewe
Thank you for your kind feedback! We're delighted to hear that you always find our team helpful. Your loyalty means a lot to us, and we look forward to helping you with your future travel plans :)
The young lady who dealt with my…
The young lady who dealt with my booking was very friendly, she answered any questions I had and dealt with the booking confidently and efficiently. Very happy with the service.
July 7, 2026
Reply from Hays Travel - Crewe
Thank you for your kind words :)
We went in not really knowing what we…
We went in not really knowing what we wanted, Anna was very helpful & patient, that’s important. Gave us options & time.
July 13, 2026
Reply from Hays Travel - Crewe
Thank you for your lovely feedback. We're so pleased Anna was able to help, giving you plenty of options and time to find the right holiday. We'll be sure to pass on your kind words – we hope you have a wonderful trip!
The assistance we were given was…
The assistance we were given was excellent and all with a smile what more can be expected
July 11, 2026
Reply from Hays Travel - Crewe
Thank you for your wonderful feedback. We're delighted to hear you received excellent assistance and a friendly smile throughout. We really appreciate your kind words and look forward to helping you again soon
The agent rang when they said they…
The agent rang when they said they would and because of that I managed to book a very popular cruise and we weren't disappointed.
July 3, 2026
Reply from Hays Travel - Crewe
Thank you for your kind feedback. We're delighted to hear our team kept in touch and called when promised. It's great to know we were able to help you secure such a popular cruise, and we hope you have a fantastic time when you travel.
Reply from Hays Travel - Crewe
Thank you for you lovely feedback and for booking with me. See you soon, Lauren xx
The lady i think her name is Nikki was…
The lady i think her name is Nikki was very polite, helpful and patience.
June 27, 2026
Reply from Hays Travel - Crewe
Thank you for your lovely feedback and for booking you holiday with us, see you again soon x
Reply from Hays Travel - Crewe
Thank you for booking with me and for your lovely feedback. See you soon, Luci x
Reply from Hays Travel - Crewe
Thank you for leaving me a lovely review and for booking with is, Anna
always have the best experience here
always have the best experience here, meg was lovely and so helpful!
July 5, 2026
Reply from Hays Travel - Crewe
Aww thank you for your lovely feedback and for booking with us. You will have an amazing time, Meg xx
Amazing customer service
Booked a muti trip package to stop at a couple of places in the USA and Lauren and Anna were amazing. Even though we changed our minds with the dates and hotels a few times they just found us exactly what we wanted. Amazing
July 4, 2026
Reply from Hays Travel - Crewe
Thank you so much for taking the time to leave such a lovely review. We really appreciate you booking with us and we are glad we managed to get you sorted :D - Lauren & Anna
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.