Laura was very welcoming and helped us find a cruise within our budget. She explained everything to us and is arranging our transport to Southampton. It was a very enjoyable visit with a great outcome... See more
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Exactly what I want, somebody professional to sort my holiday out for me and my wife finding what we want when we want and we're we wanted. Erin was patient her lead questions obtained the information... See more
Company replied
Laura at hays travel Crosby is an experienced advisor. The experience we had with her last year was outstanding and she made us so comfortable and her valid experience showed in the advice and encoura... See more
Company replied
Macy and Erin gave exceptional customer service. Macy helped me find a great holiday which I needed to check was ok with my 2 other travellers. When I called back to confirm, Erin was really helpful w... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
34 Liverpool Road, L23 5SF, Crosby, United Kingdom
- 01514386605
4.9
Excellent
761 reviews
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Reply from Hays Travel - Crosby
Thank you for your lovely review Eileen! It was my pleasure! - Emily :)
Macy as always found another holiday…
Macy as always found another holiday for me , no problem looking and sorting it out 😁
May 24, 2026
Reply from Hays Travel - Crosby
Thanks Jackie for your lovely review! Glad we got you booked once again!!! - Macy :)
Macy was very helpful and didn’t push…
Macy was very helpful and didn’t push us to book, helped us when we did decide on a holiday
May 24, 2026
Reply from Hays Travel - Crosby
Thank you so much!! Glad we got you booked! :) - Macy
Reply from Hays Travel - Crosby
Thanks Lois for your lovely review!! :) - Emily
The lady who helped me was…
The lady who helped me was enthusiastic, friendly and helpful
May 17, 2026
Reply from Hays Travel - Crosby
Thank you so much for your lovely review!! :) - Laura
Reply from Hays Travel - Crosby
Thank you for your review! :)
Im deaf Nicole went exta mile she had…
Im deaf Nicole went exta mile she had to constantly repeat herself lovely young lady
May 13, 2026
Reply from Hays Travel - Crosby
Hi Thomas, Thank you so much! It was lovely meeting you 😊 - Nicole
Reply from Hays Travel - Crosby
Thank you for your kind review :)
Reply from Hays Travel - Crosby
Thank you so much for your lovely review!! :) - Macy
Macy is amazing !
Macy is amazing ! I always use the Crosby branch and Macy always listens to what you need and what your looking for and will always provide you will different options ! They are also very professional and take care of you as your trip arrives and always take feedback onboard to.
May 2, 2026
Reply from Hays Travel - Crosby
Thank you so much Dawn, it was my pleasure as always! - Macy
It all went well
It all went well. Emma was more than helpful and arranged everything quickly.
April 29, 2026
Reply from Hays Travel - Crosby
Hi Philip, thank you for your lovely review! It was my pleasure :) - Erin
Staff are very helpfull
April 22, 2026
Reply from Hays Travel - Crosby
Thanks joe for your lovely review once again! :) - Macy
As usual
As usual, in-branch staff are friendly and extremely helpful. I've used Hayes for several years and would happily recommend them to anyone.
April 11, 2026
Reply from Hays Travel - Crosby
Thank you for your lovely review!! Glad we go you booked ! - Laura :)
Booked twice with Hayes for cruises and…
Booked twice with Hayes for cruises and have been friendly, professional and made booking easy. I trust Hayes completely. Emily my agent was very helpful at crosby. I also used old swan officepreviously and they were also excellent
April 21, 2026
Reply from Hays Travel - Crosby
Thank you So much for your lovely review!! Glad we got your holiday book for you, time to look forward to it :) - Emily
Staff are so helpful
Staff are so helpful, especially Macy who helped us last time also
April 19, 2026
Reply from Hays Travel - Crosby
Thank you Barbara for your lovely review! - Macy
Booking our holiday was very easy with…
Booking our holiday was very easy with the help of the very knowledgeable and helpful young lady at Hays Travel Agents
April 19, 2026
Reply from Hays Travel - Crosby
Thank you so much for your lovely review! Not long till you go... time to get excited :) - Macy
Friendly and very helpful
April 19, 2026
Reply from Hays Travel - Crosby
Thank you so much for your kind review! - Emily :)
Great travel firm
Hays staff are very welcoming, they put you at ease and are extremely helpful.
Great as always, wouldn't think of going anywhere else to book our holidays
Thank you.
April 11, 2026
Reply from Hays Travel - Crosby
Thank you for your kind review, always a pleasure, Laura :)
Always happy to help outstanding service
Called Hays Travel who took our note of our details and holiday requirements. They called back as promised within a short space of time to finalise the booking. They offered help, advice and support with all aspects from mobility to insurance to travel money without any pressure, will certainly use Hays in the future, thanks once again for looking after us
April 8, 2026
Reply from Hays Travel - Crosby
Thank you for your kind review!! it was a pleasure, Claire :)
5 star service
We had a very warm welcome with happy smiling faces. Laura was very helpful and understood our holiday requirements. She did an excellent job to get us the holiday we wanted at the price we wanted. 5 star service as usual.
April 9, 2026
Reply from Hays Travel - Crosby
Thanks for your kind review Paul, always a pleasure! Laura :)
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