Natalia at Chrystal peaks branch , could not have been more helpful . This is the third holiday we have booked with her , always got us the best price , even booked transfers at the destination .... See more
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We have been using hays for the past couple of years, and all staff stand out in their own way. Always smiling helpfully great knowledge of places you are thinking fabulous advice. Never pushy with... See more
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Millie was lovely whilst searching for a holiday for me and my dad. We both had slightly different wants and open to a range of destinations but after a few destinations and flight changes, Millie fo... See more
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My experience was made great yet again by going back to the same lady to book me my holiday. Her name is Rhiann. She is so lovely and always extremely helpful. Nothing is too much trouble for her and... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 West Mall Upper Level Crystal Peaks, S20 7PN, Sheffield, United Kingdom
- 01144075198
5.0
Excellent
3K reviews
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Millie was outstanding in helping us to…
Millie was outstanding in helping us to book our holiday
July 18, 2026
Reply from Hays Travel - Crystal Peaks
Mr Connop,
Thank you for your wonderful review! We're so happy to hear that Millie was outstanding in helping you book your holiday. We hope you have an amazing trip!
Kind Regards
Hays Travel Crystal Peaks
We went to see ANNA At hays to sort out…
We went to see ANNA At hays to sort out a holiday we have been looking at.
She sorted it all out as usual so we were very pleased about that.
THANKS AGAIN ANNA
GREAT SERVICE AS USUAL.
Ken Linda.
July 19, 2026
Reply from Hays Travel - Crystal Peaks
kenneth harris,
Thank you for your fantastic review! We are so pleased to hear that you had such a positive experience. We really appreciate your kind words.
Kind Regards
Hays Travel
Millie is fab!
Millie has sorted us out twice now. The first time my family was flapping after an issue (not the fault of Hays) but she was calm, friendly and sorted us out easily with patience. An asset to Hays. Cannot recommend her enough. Thank you!
July 18, 2026
Reply from Hays Travel - Crystal Peaks
Sarah,
Thank you so much for your wonderful review! We are so pleased to hear that our team member was able to calmly and patiently assist you, especially during a stressful situation. We truly appreciate your kind words.
Kind Regards
Hays Travel
We wanted to book a cruise and new…
We wanted to book a cruise and new which one. Jo was patient very knowledgeable and explained everything to us even searching for the right cabin for us.
July 19, 2026
Reply from Hays Travel - Crystal Peaks
Angela Askwith,
Thank you for your wonderful review! We are so pleased to hear that our colleague was patient and knowledgeable, and helped you find the perfect cabin for your cruise. We appreciate your kind words.
Kind Regards
Hays Travel
Jessie a very friendly and helpful girl…
Jessie a very friendly and helpful girl really helped us decide on booking our holiday .Have booked with Hays for years wouldn’t book any where else
July 19, 2026
Reply from Hays Travel - Crystal Peaks
Philip John Marsh,
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience and appreciate your continued loyalty. We look forward to assisting you with your future travel plans.
Kind Regards
Hays Travel
Reply from Hays Travel - Crystal Peaks
ANDREA WHITE,
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you found our service helpful and that we could assist you without any trouble.
Kind Regards
Hays Travel Crystal Peaks
Excellent service brilliant staff would…
Excellent service brilliant staff would definitely book out holidays there again thanking you all
July 17, 2026
Reply from Hays Travel - Crystal Peaks
Gordon Rowlands,
We're so happy to hear you had an excellent experience with our brilliant staff and service! We truly appreciate your kind words and look forward to welcoming you back for future holidays.
Kind Regards
Hays Travel Crystal Peaks
Reply from Hays Travel - Crystal Peaks
Thank you for your lovely review! It's great to hear you find our team useful.
Kind regards,
Hays Travel Crystal Peaks
David was extremely helpful and…
David was extremely helpful and friendly.
I have now booked two holidays with him in the last couple of weeks and will be back to book more.
July 8, 2026
Reply from Hays Travel - Crystal Peaks
Mandy,
Thank you so much for taking time to write this lovely review, we appreciate your continues custom, David
Our holiday booked
Jessie who helped me book my holiday was absolutely brilliant she asked questions and helped when I wasn’t sure about somethings excellent service made me feel very comfortable explained things answered all my questions
July 14, 2026
Reply from Hays Travel - Crystal Peaks
Elaine Gibson,
Thank you so much for your lovely review! We are so pleased to hear that our service made you feel comfortable and that all your questions were answered. We appreciate you choosing us.
Kind Regards
Hays Travel
Friendliest staff in the travel industry.
The helpfulness, atmosphere, make you feel welcome and the laughter while booking our holiday. Every time we have used Hays Crystal Peaks the delightful staff are always the same,Nothing is to much trouble for them.
July 13, 2026
Reply from Hays Travel - Crystal Peaks
Thank you so much for your wonderful feedback! We are delighted to hear that you always feel welcome and that our team makes booking your holidays an enjoyable experience. We truly appreciate your kind words.
Kind Regards
Hays Travel
Millie was tenacious in her desire to…
Millie was tenacious in her desire to book us this particular break She spoke to the coach company in order to get us a Worksop pick up for which we were very grateful....The coach company were not so switched on with their lack of attention and desire to supply the travel documents making it necessary for us to chase them up.Millie did this for us although they made it hard for her with their lax approach to answering the phone but due to Millie's diligence we finally received them..A big thank you to Millie for her super service...we have come to expect this from Hays Travel...Great staff !!
July 7, 2026
Reply from Hays Travel - Crystal Peaks
We are incredibly grateful for your wonderful feedback! It's fantastic to hear about the exceptional service you received. We are so pleased that our team's diligence ensured you received your travel documents despite the challenges. We truly appreciate your kind words and look forward to assisting you with future travel plans.
Kind Regards
Hays Travel
Reply from Hays Travel - Crystal Peaks
Wendy,
Thank you for your review. We are happy to hear that you found our service perfect. As always, if you have any questions, please do not hesitate to contact us.
Kind Regards,
Hays Travel Crystal Peaks
very helpful staff
very helpful staff, great event. Would definitely want to attend another event
July 13, 2026
Reply from Hays Travel - Crystal Peaks
Graham Wiles,
Thank you so much for your wonderful feedback! We are thrilled to hear that our staff was helpful and that you enjoyed the holiday event. We look forward to welcoming you to another one in the future.
Kind Regards
Hays Travel Crystal Peaks
I always use Hays Travel.
I always use Hays Travel.
The staff are really knowledgeable.,helpful and friendly.
July 12, 2026
Reply from Hays Travel - Crystal Peaks
Thank you so much for your kind words! We are delighted to hear that you consistently have such positive experiences with our team. We truly appreciate your loyalty.
Kind Regards
Hays Travel
The Hays Travel Holiday…
We attended the Hays Travel Holiday Show. Everyone was very welcoming and informative about the show. We gathered a lot of information and ideas for this September. It was a relaxed atmosphere, no pressure to buy. David asked if we needed help and from there, we chose our September holiday and booked it. I think the best holiday booking we’ve done. Thank you.
July 12, 2026
Reply from Hays Travel - Crystal Peaks
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience at our Holiday Show and found it informative and relaxed. We're delighted we could help you find and book your September holiday so smoothly!
Kind Regards
Hays Travel
Reply from Hays Travel - Crystal Peaks
Jacqueline,
Thank you for your wonderful feedback! We are so pleased to hear that we were able to assist you in finding exactly what you were looking for.
Kind Regards
Hays Travel Crystal Peaks
Thy are a great team all very helpful…
Thy are a great team all very helpful always having a laugh and make you feel comfortable
July 12, 2026
Reply from Hays Travel - Crystal Peaks
Mr J Cargill,
Thank you for your lovely feedback! We are so happy to hear that our team made you feel comfortable and that you had a great experience with us.
Kind Regards
Hays Travel Crystal Peaks
Anna was very helpful
Anna was very helpful, imformative and reassureing with all the questions we asked. She made the process enjoyable.
July 10, 2026
Reply from Hays Travel - Crystal Peaks
Anne Shirtcliffe,
Thank you for your wonderful feedback. We are so pleased to hear that Anna made the process enjoyable for you.
Kind Regards
Hays Travel Crystal Peaks
Excellent service good friendly staff…
Excellent service good friendly staff straight easy booking process
July 11, 2026
Reply from Hays Travel - Crystal Peaks
Kevin,
Thank you for your wonderful review! We are so pleased to hear that you found our service excellent and our staff friendly, and that the booking process was easy for you.
Kind Regards
Hays Travel Crystal Peaks
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