Natalia at Chrystal peaks branch , could not have been more helpful . This is the third holiday we have booked with her , always got us the best price , even booked transfers at the destination .... See more
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We have been using hays for the past couple of years, and all staff stand out in their own way. Always smiling helpfully great knowledge of places you are thinking fabulous advice. Never pushy with... See more
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Millie was lovely whilst searching for a holiday for me and my dad. We both had slightly different wants and open to a range of destinations but after a few destinations and flight changes, Millie fo... See more
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My experience was made great yet again by going back to the same lady to book me my holiday. Her name is Rhiann. She is so lovely and always extremely helpful. Nothing is too much trouble for her and... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 West Mall Upper Level Crystal Peaks, S20 7PN, Sheffield, United Kingdom
- 01144075198
5.0
Excellent
3K reviews
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Exceptional Service from Michelle!
I had an amazing experience with Hays Travel, and I can’t recommend them enough! Michelle was absolutely fantastic from start to finish. She was friendly, professional, and incredibly patient, taking the time to answer all of my questions and helping me find the perfect holiday. Nothing was ever too much trouble, and she made the whole booking process completely stress-free.
Michelle went above and beyond to make sure everything was exactly how I wanted it, and her knowledge and excellent customer service really stood out. It’s so refreshing to deal with someone who genuinely cares about their customers and wants them to have the best experience possible.
Thank you, Michelle, for all your help. I’ll definitely be booking with Hays Travel again and will be recommending both Hays Travel and Michelle to all my family and friends! ✈️🌴💙
July 11, 2026
Reply from Hays Travel - Crystal Peaks
Elisha Smith,
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear you had such an amazing experience. It's fantastic to know that Michelle was friendly, professional, and incredibly patient, making your booking stress-free. We truly appreciate your kind words and look forward to helping you plan your next adventure!
Kind Regards
Michelle
Hays Travel Crystal Peaks
Really good booking experience
Really good booking experience. Annalie was really professional and friendly and made us feel really at ease and calm, even my 17 year old commented how nice she was. Cannot recommend enough!
July 11, 2026
Reply from Hays Travel - Crystal Peaks
tracey dungworth,
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was professional and that our team member made you feel at ease. We appreciate your high recommendation.
Kind Regards
Hays Travel Crystal Peaks
Excellent service from two separate…
Excellent service from two separate staff members 1
July 10, 2026
Reply from Hays Travel - Crystal Peaks
Kevin Smith,
Thank you for your wonderful review! We are so pleased to hear that you received excellent service from our team members.
Kind Regards
Hays Travel Crystal Peaks
Experienced top quality service from…
Experienced top quality service from professional staff who addressed all my needs with sensitivity and focus on what I wanted. It took several phone calls and actions from staff that was immediately dealt with. I now have a trusting working relationship with staff, which has been lacking in other private /public areas involving providing a service. Many thanks to Abi who has great patience.
July 9, 2026
Reply from Hays Travel - Crystal Peaks
Janet,
Thank you for your wonderful feedback! We are so pleased to hear that Abi provided you with such excellent service and built a trusting relationship. We truly appreciate your kind words.
Kind Regards
Hays Travel Crystal Peaks
Reply from Hays Travel - Crystal Peaks
Justine bowskill,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service helpful and that we were able to get your booking just right for you. We truly appreciate your positive feedback.
Kind Regards
Hays Travel Crystal Peaks
We have used Hayes travel on many…
We have used Hayes travel on many occasions and have always had friendly and efficient service. Keep up the good work !!
June 30, 2026
Reply from Hays Travel - Crystal Peaks
CustomerJR,
Thank you for your wonderful feedback! We are so pleased to hear that you have consistently received friendly and efficient service from us over the years. We truly appreciate your continued support!
Kind Regards
Hays Travel Crystal Peaks
The staff are excellent very friendly…
The staff are excellent very friendly the service is 5 Star ⭐ experience
July 6, 2026
Reply from Hays Travel - Crystal Peaks
Beverly,
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently receive excellent service and find our team members helpful. Your feedback is greatly appreciated.
Kind Regards
Hays Travel Crystal Peaks
Have used Hays for a long time I always…
Have used Hays for a long time I always use Louise as my agent at Crystal Peaks. She always goes above and beyond and is extremely professional and knowledgeable. 5 stars everytime. Thankyou
July 6, 2026
Reply from Hays Travel - Crystal Peaks
Caroline Coates,
Thank you for your wonderful feedback! We are so pleased to hear that our team member consistently provides such professional and knowledgeable service. We truly appreciate your continued loyalty.
Kind Regards
Hays Travel Crystal Peaks
Crystal Peaks, Great.
Always a good experience with the Crystal Peaks staff. David especially who is always on the ball and knows just what you want and sorts it for you.
July 6, 2026
Reply from Hays Travel - Crystal Peaks
Lynn Brakes,
Thank you for your wonderful review! We are so pleased to hear that you consistently receive exceptional service from our team. We truly appreciate your kind words.
Kind Regards
Hays Travel Crystal Peaks
Always very helpful and take time to…
Always very helpful and take time to try and give you the best deal.
June 20, 2026
Reply from Hays Travel - Crystal Peaks
Thank you for your wonderful feedback! We are so pleased to hear that our team was very helpful and took the time to find you the best deal.
Kind Regards
Hays Travel
We were looked after very well and the…
We were looked after very well and the young lady helped us find all the details we needed for our holiday . First time of booking with hays but the experience gave us the confidence to book with them again .
July 1, 2026
Reply from Hays Travel - Crystal Peaks
MRS JENNIFER APPLEBY,
We are so pleased to hear you had such a positive experience booking your holiday with us. It's wonderful that our team helped you find all the details you needed, and we truly appreciate your confidence in booking with us again!
Kind Regards
Hays Travel
My partner and I walked into your shop…
My partner and I walked into your shop in crystal peaks hoping to find a honeymoon of a life time and your staff helped us find exactly what we were looking for and go through the booking process
So next year when we tie the knot we know we are safe in the knowledge we came to you for your great service.
July 2, 2026
Reply from Hays Travel - Crystal Peaks
Mr Cassidy,
Thank you for your wonderful feedback! We are so pleased to hear that our staff helped you find the perfect honeymoon and made the booking process smooth. We look forward to assisting you with your future travel plans.
Kind Regards
Hays Travel
Always use Hays
Always use Hays, the staff are super friendly and helpful.
They look for deals and discounts without compromising the quality.
July 1, 2026
Reply from Hays Travel - Crystal Peaks
Donna Beale,
Thank you for your wonderful feedback! We are so pleased to hear that our team consistently provides friendly and helpful service, always finding great deals without compromising on quality.
Kind Regards
Hays Travel
Great travel agency
David was very knowledgeable, friendly and easy to talk to.
Very efficient and effective.
A very great asset to Hays Travel.
Excellent customer service!
June 30, 2026
Reply from Hays Travel - Crystal Peaks
MR MARK GRIFFITHS,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague provided such knowledgeable, friendly, and efficient service. We truly appreciate your kind words.
Kind Regards
Hays Travel
The stsff make experience great
The stsff make experience great. They remember who you are, so you feel part of the family. They remember what your likes and dislikes are. I had Abi to look after my booking this time, who kept me well informed.
July 1, 2026
Reply from Hays Travel - Crystal Peaks
heather haughton,
Thank you for your wonderful feedback! We are so pleased to hear that our team made your experience great and that you felt like part of the family. We are delighted that our colleague kept you well informed throughout your booking.
Kind Regards
Hays Travel
Very nice helpful people .Got us the…
Very nice helpful people .Got us the holiday we wanted .
June 30, 2026
Reply from Hays Travel - Crystal Peaks
Jean,
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to help you find the perfect holiday you were looking for.
Kind Regards
Hays Travel
Very nice and very helpful made it easy…
Very nice and very helpful made it easy for me as I have mental health problems relaxed and very professional
June 30, 2026
Reply from Hays Travel - Crystal Peaks
Marcus Fairhurst,
Thank you for your wonderful feedback! We are so pleased to hear that our team's helpfulness and professional approach made your experience easy and relaxing. We truly appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Crystal Peaks
Tara Box,
Thank you so much for your kind words! We are so pleased to hear that our team was helpful and friendly during your visit. We truly appreciate your feedback.
Kind Regards
Hays Travel
Holiday booking
Efficient response to sort out a holiday that I had viewed on line previously. Price was confirmed and matched.
I always feel more secure booking through a travel agent so the holiday was looked at, information checked and all booked in very quickly.
June 28, 2026
Reply from Hays Travel - Crystal Peaks
Ann Batterham,
We're so pleased we could help you book your holiday and confirm the price. We're glad you feel secure booking with us!
Kind Regards
Annalie
Hays Travel
Reply from Hays Travel - Crystal Peaks
Anne Hill,
Thank you for your wonderful review! We are so glad we could assist you.
Kind Regards
Jessie
Hays Travel
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