Sandra from Hays Travel Cumbernauld has booked many cruises for us, many of which have certainly not been straight forward. The cruise booked yesterday was complex as it included multiple reservation... See more
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This is the second cruise holiday we have booked this week with Hays Cumbernauld, One by phone on Wednesday with Evelyn and Lauren and the latter one on Saturday in store with Sandra. As always the... See more
Company replied
Evelyn helped me today to book holiday. She was good at explaining costs, schedule & she arranged for holiday to be paid in monthly instalments which spread cost. Told me about insurance, car park... See more
Company replied
Once again we have received the brilliant personal service fom Evelyn at the Cumbernauld branch. She goes out of her way to get us accommodated with our holidays. All the other staff in the branch are... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 29 Teviot Walk, G67 1NG, Cumbernauld, United Kingdom
- 01236885444
5.0
Excellent
762 reviews
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Evelyn was more than accommodating with…
Evelyn was more than accommodating with my queries, customer service was amazing!
October 25, 2025
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback. It was a pleasure to help.
Evelyn :)
Reply from Hays Travel - Cumbernauld
Thank you so much for your kind feedback.
Caring Staff .
This was a booking that had some problems,
The staff were able to overcome the difficulties, and all the while we’re aware of me the customer and the importance of making me aware of the status of the booking.
October 25, 2025
Reply from Hays Travel - Cumbernauld
Thank you for your patience while we sorted your booking! We hope you have a lovely cruise :)
Everyone is so kindly and helpful,we…
Everyone is so kindly and helpful,we always use Hays
October 16, 2025
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback. It was a pleasure to help.
They will find your happy place
Welcoming staff. They do their best to find the holiday that suits us.
October 18, 2025
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback :)
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback :)
Reply from Hays Travel - Cumbernauld
thanks so much for your kind feedback
The girls were were friendly and…
The girls were were friendly and helpful with anything I asked about with no pressure to book x
October 9, 2025
Reply from Hays Travel - Cumbernauld
Thank you for the lovely feedback :) Hope to see you in store again soon
Great service
Oceane dealt with my enquiry and then our booking and all was done quickly and smoothly. Great service.
October 7, 2025
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback. It was a pleasure to help.
Reply from Hays Travel - Cumbernauld
Thanks for your kind feedback. It was a pleasure to get you booked.
Representative was very helpful and…
Representative was very helpful and pleasant. We were unsure of where we wanted to go and she was great at helping us to choose to get exactly what we wanted.
October 5, 2025
Reply from Hays Travel - Cumbernauld
Thanks so much Phyllis was lovely to meet you and get you guys all booked up. Deborah :)
Staff efficiency
Deborah was very efficient and listened carefully to our requests. She offered helpful suggestions and we left very satisfied after booking our holiday
October 4, 2025
Reply from Hays Travel - Cumbernauld
Thanks so much Jim it is always a pleasure to chat with you guys and get you all booked up. thanks for choosing to book with us. Deborah :)
Reply from Hays Travel - Cumbernauld
Good morning Kathleen thank you so much for the lovely review we appreciate you choosing to book with us. Lauren :)
Follow Up
Very helpful, friendly & i am pleased with my booking. Great follow up service as well.
August 30, 2025
Reply from Hays Travel - Cumbernauld
Thanks so much for the review Barrie it was a pleasure getting you all organised and we appreciate you choosing to book with us :)
On the ball.
Lauren was on the ball from the moment we called and by the end of the day had us all booked with no fuss for us at all. Would highly recommend Hays Cumbernauld every time.
September 30, 2025
Reply from Hays Travel - Cumbernauld
Thanks so much for the lovely review Ann it was a pleasure getting you guys all booked up. Lauren :)
The agent that we dealt with was very…
The agent that we dealt with was very helpful and knowledgeable a pleasure to deal with.
September 27, 2025
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback! It was a pleasure booking your holiday :)
Evelyn was incredible
Evelyn was incredible so helpful and made the whole experience go seamlessly
September 17, 2025
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback :)
Staff at the Cumbernauld branch we very…
Lauren and Staff at the Cumbernauld branch we very friendly and helpful . Always happy to answer any questions either on the phone or in branch . Looking forward to my holiday in November and our family will definitely be using Hays for your holidays .
September 20, 2025
Reply from Hays Travel - Cumbernauld
Thanks so much for your kind feedback
Excellent customer service at the Cumbernauld branch branch
I had a very good, positive experience with Lauren at the Cumbernauld branch. Lauren was really helpful over the phone and confirmed all details before I went into the branch. I was delighted with the value of the trip and the extra special touches included which I would never have had if I’d booked the trip independently.
September 17, 2025
Reply from Hays Travel - Cumbernauld
Thank you for your lovely feedback! It was a pleasure booking your special trip :)
I visited the Cumbernauld branch and…
I visited the Cumbernauld branch and saw Deborah she was amazing I gave her a few details of what I was looking for.
It was a cruise, and she got back to me almost immediately with a fantastic offer we booked and then she dealt with absolutely everything. It was fantastic.
September 18, 2025
Reply from Hays Travel - Cumbernauld
It was so lovely to see you and Tommy again and catch up and it was an absolute pleasure to get you all booked up. Deborah :)
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