Met with Jacob in the Cupar office who was really helpful. Our first choice of a cruise was not available but he very quickly assisted with our second option. Booking made efficiently and with no pr... See more
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Booked a last minute 5 day break to Budapest with the Cupar office. Phoned them on the Friday and we flew on the Saturday. They found us direct flights and fab accommodation. They also gave us some in... See more
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I was really struggling to find a last minute city break. Hays just took out all of the hassle. We had a week to organise our trip and they just helped make it happen. I really appreciate the help and... See more
Company replied
Jacob was very helpful and polite when we came into book a holiday. It’s the second time we have had Jacob book a cruise for us.He managed to get the cruise and recommended a lovely hotel for our sta... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
28A Crossgate, KY15 5HH, Cupar, Fife, United Kingdom
- 01334756112
4.9
Excellent
396 reviews
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Susan in Cupar is the Best!
Susan Whelam in the Cupar branch was so helpful as always. This is not the first time I have booked with Susan. She goes above and beyond to secure a great holiday for us, and I am challenging in all my questions etc. Nothing flusters her though.
February 26, 2026
Reply from Hays Travel - Cupar
Hello Carolyn,
We appreciate you taking the time to leave us such a kind review! Have an amazing holiday when it comes and if you need anything else in the meantime you know where we are please don't hesitate to get in touch.
Louisa & Team Hays Travel Cupar.
First class service
Ellena was very helpful once again when I was booking a holiday for my friends and I. Can’t fault the service, responsiveness and friendly welcome at Hays in Cupar.
February 25, 2026
Reply from Hays Travel - Cupar
Hello Lisa,
Thank you so much for your lovely review. It was a pleasure serving you and thank you again for booking. I hope you have an amazing time with your friends when it comes and if you need anything in the meantime you know where I am. Please don't hesitate to get in touch.
Ellena & Team Hays Travel Cupar.
Staff in the Cupar branch were so…
Staff in the Cupar branch were so helpful!
Especially good at helping out 2 old ladies… Thank you all
February 25, 2026
Reply from Hays Travel - Cupar
Hiya Maureen,
Thank you so much for your lovely review, so glad we managed to find you a great deal to Morocco, If you need anything at all please let me know!
Maisie & Team Hays Travel Cupar
Reply from Hays Travel - Cupar
Hello Tammy,
Thank you so much for your lovely review, we will pass your comments on to Niamh.
Have a lovely time on your holiday to Tenerife when it comes!
Maisie & Team Hays Travel Cupar.
Amazing experience
Susan from the Cupar store was very helpful and had us sorted and booked our holiday very easily and we totally appreciate all her help.
March 1, 2026
Reply from Hays Travel - Cupar
Hi Jakki,
Thank you so much for your lovely review, so glad I have managed to find you a great cruise to look forward to. If you need anything at all please let me know.
Susan & Team Hays Travel Cupar
Reply from Hays Travel - Cupar
Hi Helen,
Thanks so much for the great review, have the best time.
Susan & Team Hays Travel Cupar
Very helpful with offering other…
Very helpful with offering other options, price .
February 26, 2026
Reply from Hays Travel - Cupar
Hiya Vivienne,
Thank you for your lovely review it was so nice seeing you again.
We hope you have an amazing time in Tenerife! If you need anything else beforehand please let us know!
Maisie & Hays Travel Cupar
Cupar Branch....
Friendly and knowledgeable staff. Very willing to help with even the smallest request
February 17, 2026
Reply from Hays Travel - Cupar
Hello Fiona,
Thank you so much for your lovely review, we will pass your comments on to Niamh.
Have a lovely time on your holiday to Gran Canaria when it comes!
Maisie & Team Hays Travel Cupar.
I booked a holiday through Hays Travel
I booked a holiday through Hays Travel, in Cupar Fife and the service was excellent. All the ladies there were really lovely and helpful.
A special mention to Susan, who helped us with our booking. She was extremely informative and made the whole process easy and stress-free.
I would highly recommend Hays Travel at Cupar,FIfe
February 11, 2026
Reply from Hays Travel - Cupar
Hello Fiona,
Thank you so much for your lovely review, we will pass your comments on to Susan.
Have a lovely time on your holiday to Turkey when it comes!
Maisie & Team Hays Travel Cupar.
Reply from Hays Travel - Cupar
Hello Charles,
Thank you so much for your lovely review. Have an amazing time in Majorca when it comes and if you need anything in the meantime you know where we are.
Ellena & Team Hays Travel Cupar
The staff were very approachable, IT system rubbish
The staff were very approachable and freindly. Tea and coffee was offered.
The computer system however did not appear fit for purpose. It kept blocking the agent from moving past certain screens or timimg out. Advice was sought on the telephone but did not seem to help. Finally we thought the booking was made, and deposit paid but the system timed out. Further phone call showed that the booking had not to have been made, but deposit taken! Finally the booking was made over the phone with the providor.
This took almost 1.5hrs to book the holiday!
February 24, 2026
Reply from Hays Travel - Cupar
Hello Paul,
Thank you for taking the time to leave us a review, I sincerely apologise for all of our system issues yesterday it turns out we had intermitting wifi failure which was a known issue in Cupar yesterday. We look forward to seeing you again in store and thank you again for booking with us, we hope you have an amazing time on your cruise when it comes.
Ellena & Team Hays Travel Cupar.
First class
Friendly, efficient professional excellent service from Ellena ! Will be back soon!
February 23, 2026
Reply from Hays Travel - Cupar
Hello Rosie,
Thank you so much for your lovely review. It was a pleasure getting you and your lovely sisters holiday booked up. I hope you all have a lovely time in Benidorm and if you need anything in the meantime please let me know.
Ellena & Team Hays Travel Cupar.
Lovely friendly assistant who went out…
Lovely friendly assistant who went out of her way to find us a holiday.
February 21, 2026
Reply from Hays Travel - Cupar
Thank you again William, if you need anything at all please let us know.
Susan & Team Hays Travel Cupar
Reply from Hays Travel - Cupar
Hello Fiona,
Thank you so much for your lovely review, we will pass your comments on to Susan.
Have a lovely time on your cruise when it comes.
Ellena & Team Hays Travel Cupar.
Reply from Hays Travel - Cupar
Thank you so much for the great review Tom!
I hope you have an amazing time in Canada with your family. If you need anything at all, please don't hesitate to ask
- Niamh & the Girls at Hays Travel Cupar
Very friendly and helpful staff
Very friendly and helpful staff. Friends recommended and I was not disappointed. Liked that I could support a local independent travel agent.
February 11, 2026
Reply from Hays Travel - Cupar
Hello Elaine,
Thank you so much for your lovely review, it was an absolute pleasure serving you and getting your special family holiday booked up for you all. If you need anything at all in the meantime you know where I am please do not hesitate to get in touch.
Ellena & Team Hays Travel Cupar.
An easy experience.
A very friendly, warm welcome on a miserable day.
My partner and I were taken through all the steps of booking our flights in a calm, unhurried way and left , having booked our fights, relaxed and happy.
February 11, 2026
Reply from Hays Travel - Cupar
Hello Nik,
Thank you so much for your lovely review. It was a pleasure serving you both and I'm delighted we got your flights all booked up. I hope you both have a lovely time and if you need anything at all before you go you know where I am.
Ellena & Team Hays Travel Cupar.
Reply from Hays Travel - Cupar
Hello Brian,
Thank you so much for your lovely review. It was a pleasure serving you both. Have an amazing time on your cruise when it comes and if you need anything at all in the meantime please do not hesitate to get in touch.
Ellena & Team Hays Travel Cupar.
First Class Service
Susan is so approachable, always ready to help with a smile on her face. She is so helpful and patient. I highly recommend Hays Travel Cupar.
February 13, 2026
Reply from Hays Travel - Cupar
Hello Margaret,
Thank you so much for your amazing review. We will pass your lovely comments on to Susan. I'm delighted she was able to get something sorted for you. Have an amazing time when it comes and if you need anything in the meantime you know where we are.
Ellena & Team Hays Travel Cupar.
70th Birthday Celebration
Susan had helped us book a holiday to Greece before so we wanted to book something special for a 70th birthday. We started looking at Caribbean Cruises but ended up booking two weeks in Thailand due to her knowledge and patience !
Great friendly staff in the Cupar branch and a pleasure to do business with 👍
February 7, 2026
Reply from Hays Travel - Cupar
Hello to you both, thank you for the lovely review and I am so glad you have the most stunning hotels to stay in in Thailand. I must say I may have to hide in your suitcase and come with you both haha.
Have the most amazing time when it arrives and let me know if you need anything at all.
Susan & Team Hays Travel Cupar
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