Hays Travel - Dawlish Reviews 

370
TrustScore 5 out of 5

4.9

41 The Strand, EX7 9PT Dawlish, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Beth was very professional she helped me to look at various hotels in Sorrento - firstly by sending me details of hotels. When I booked in their agency she was positive, helpful with other areas of th... See more

Company replied

Rated 5 out of 5 stars

Isis in the Dawlish office is our go-to gal for holidays. Always friendly like we’re old buddies. Nothing is too much trouble, takes her time to find us the best holidays to suit our needs and follows... See more

Company replied

Rated 5 out of 5 stars

From the moment we stepped into the office, Matt was extremely helpful & encouraging. He listened to what we wanted & acted on it very quickly, giving us relevant options for various bits of our book... See more

Company replied

Rated 5 out of 5 stars

The operator Mel was very good full of knowledge as she had been where we are going so gave us some great advice

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

370 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(370)

126,693 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always use Hays Dawlish for every…

Always use Hays Dawlish for every holiday. Great staff,always easy and very friendly,nothing is too much trouble. We get the insurance, money and tickrts all in one go. Such a great business. Thank you for simply being the best. 🥰🥰

June 19, 2026
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Good Morning, Thankyou for your Feedback we like to make things effortless and be a one stop shop so that is great to hear. Have a Lovely Holiday.
Kind Regards
Isis

Rated 5 out of 5 stars

CANADA TRIP.

My wife and I called into Hays Travel, Dawlish with an idea for a trip to Canada. The young lady we spoke to, Bethany, could not have been more helpful. She went through every step of the itinerary, sorting out flights, hotels, rail journeys, transfers, and even a cruise. Nothing was too much trouble. Bethany was very professional, but very friendly at the same time.
Would definitely recommend. Thank you.

May 31, 2026
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Thank you for your kind words - Bethany

Rated 5 out of 5 stars

Bethany at Hays Dawlish was absolutely…

Bethany at Hays Dawlish was absolutely amazing.
So helpful and going above and beyond to make the booking process straightforward for the customer.
Excellent!!

May 26, 2026
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Thank you very much for your kind words, it was a pleasure talking with you, I hope you enjoy the holiday - Beth W

Rated 4 out of 5 stars

Although almost everything is ‘on-line’…

Although almost everything is ‘on-line’ it’s still good to look through a holiday brochure to see what you require when considering a holiday. We popped into Hays travel and received an instant greeting. We were given time to sit and discuss our needs and the said brochure was produced to take away and read at our leisure. We returned a few days later - again an instant welcome, A few queries answered and our holiday booked.

May 17, 2026
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

thank you for your kind words

Rated 5 out of 5 stars

All the staff in the Dawlish branch of…

All the staff in the Dawlish branch of staff are amazing, nothing is to much trouble and thay go out of there way to help and I wouldn't go to any other travel agent

May 24, 2026
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Thank you for your kind words. We are so pleased to have helped you with your holiday and we hope you have an amazing time. -Beth W

Rated 5 out of 5 stars

Matt

Matt, he was really helpful and went above and beyond to help us as a family. Including asking colleagues advice of holiday resorts.
He looked for everything to meet our needs and we are very grateful thank you!

May 19, 2026
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Thank you so much for your lovely review, we are so glad we could help you with your holiday and we really appreciate your kind words, Team Dawlish

Rated 5 out of 5 stars

Dawlish team

As always, great service from Bethany in the Dawlish team.

It's always a lovely welcome waiting for you, when you walk into the shop.

Thanks guys.

May 16, 2026
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Good Morning Alan, thank you for your kind words, it is a pleasure to help with your holiday - Bethany

Rated 5 out of 5 stars

Cyprus 2027

The friendly & helpful manner of the staff at Dawlish. We were not rushed into the latest holiday in Cyprus but we got there the following day 😀

May 15, 2026
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Hello Mr Nicholls

Thankyou very much for your continued loyalty to myself and Hays in Dawlish we hope you have another lovely holiday.

Kind Regards
Isis

Rated 5 out of 5 stars

Helpful, Polite & Professional

From the moment we stepped into the office, Matt was extremely helpful & encouraging. He listened to what we wanted & acted on it very quickly, giving us relevant options for various bits of our booking criteria. We like speaking to a person (something that's very rare these days) so having Matt & the team on our doorstep is really good to know. Thanks all

May 6, 2026
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Thank you so much for your lovely review. We’re so pleased you had a positive experience with us and really appreciate your support. We look forward to helping you again in the future

Team Dawlish

Rated 5 out of 5 stars

Top class experience

Beth has been super helpful from the word go. Efficient, knowledgeable and patient. Any questions I've had so far have been answered quickly and she's reassured me on some of my concerns raised. Great service so far which I'm sure will continue. 😊

April 18, 2026
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Hello Elaine, Thankyou for your feedback,
Im so sorry for the slow reply.
I will make sure your comments are passed over the Beth. It is lovely to hear such great feedback for our Apprentice.

I hope you have a Lovely Holiday :-)

Kind Regards
Isis

Rated 5 out of 5 stars

Malta break .....second one first one booked tynemouth

Second short break booked with hays professional polite staff personal service great price they do little extras like print and send tickets to you would recommend hays without hesitation

April 12, 2026
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Hello Mrs Prosser, Sorry for the slow reply.
It is lovely to hear such lovely feedback for Bethany having not long been with us, We always strive to go above and beyond for our customers and hope you have a very enjoyable holiday.

Kind Regards
Isis

Rated 5 out of 5 stars

We always get great service the staff…

We always get great service the staff bend over backwards to get what we are after. Simply the best

April 17, 2026
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Hello Mr Sapsford, Sorry for the slow reply.
Thankyou very much for your kind feedback, It is lovely to hear how well the staff are doing. We hope you have another lovely holiday.

Kind Regards
Isis

Rated 5 out of 5 stars

Bethany was SO lovely and helpful and…

Bethany was SO lovely and helpful and explained everything so well and left nothing to worry about. Quick, easy, and great experience, will be booking again!

April 14, 2026
Hays Travel - Dawlish logo

Reply from Hays Travel - Dawlish

Thank you for your kind words - Bethany

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look