Beth was very professional she helped me to look at various hotels in Sorrento - firstly by sending me details of hotels. When I booked in their agency she was positive, helpful with other areas of th... See more
Company replied
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Beth was very professional she helped me to look at various hotels in Sorrento - firstly by sending me details of hotels. When I booked in their agency she was positive, helpful with other areas of th... See more
Company replied
Isis in the Dawlish office is our go-to gal for holidays. Always friendly like we’re old buddies. Nothing is too much trouble, takes her time to find us the best holidays to suit our needs and follows... See more
Company replied
From the moment we stepped into the office, Matt was extremely helpful & encouraging. He listened to what we wanted & acted on it very quickly, giving us relevant options for various bits of our book... See more
Company replied
The operator Mel was very good full of knowledge as she had been where we are going so gave us some great advice
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
41 The Strand, EX7 9PT, Dawlish, United Kingdom
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All very helpful and experienced, and follow up enquiries , thank you nice to visit👍

Reply from Hays Travel - Dawlish
Isis was very helpful, patient and informative. So good to have a local Hays.

Reply from Hays Travel - Dawlish
Went n yesterday with the holiday i wanted, Jessica found it and gave excellent service, love booking at our local hays travel agent

Reply from Hays Travel - Dawlish
As always we received a first rate service from Isis. Nothing was too much trouble and everything was booked as required.

Reply from Hays Travel - Dawlish
Very helpful as usual they make everything so easy and explain things well.

Reply from Hays Travel - Dawlish
Matt was fab at the Dawlish branch found the holiday that we wanted in the the place we really wanted to visit Excellent job!

Reply from Hays Travel - Dawlish
Matt at Hays' Dawlish branch was absolutely on top of the game, after we had struggled on our computer to get airline tickets and failed. Within a few minutes he had got the tickets and printed them out. Well worth going to Hays Travel rather than struggling ourselves!

Reply from Hays Travel - Dawlish
I was able to go in & book a holiday with no problems.
I did the same last October which is why I returned.
The advisors are friendly, patient & knowledgeable.
Would recommend.

Reply from Hays Travel - Dawlish
always a smile awaits you ,always gives the best customer care and gives the best prices well done to Jessica and all at the dawlish branch from Cyndy and Chris

Reply from Hays Travel - Dawlish
We had specific needs as my husband has dementia and I have anxiety, so we needed additional support. Matthew, the apprentice, (supported by a colleague) was absolutely brilliant in showing empathy and finding something suitable that fulfilled all of our needs. I would totally recommend Hays Travel.

Reply from Hays Travel - Dawlish
Isis was her usual helpful self.
Got our booking sorted with no problems.

Reply from Hays Travel - Dawlish
Great staff worked at getting us the best deal

Reply from Hays Travel - Dawlish
We wanted a last minute holiday flying from Exeter Airport . Having established that Crete would be our best option your member of staff gave us advice as to where would be most suitable for our age group and interests.She did not rush us and we felt very comfortable with her, resulting in us booking a holiday with your company.

Reply from Hays Travel - Dawlish
Able to speak to a knowledgeable real person who helped to make the booking straightforward and made clear what our options were.

Reply from Hays Travel - Dawlish
Isis was very polite and friendly, sorted out the holiday we wanted to book for two couples covering different return dates no problems

Reply from Hays Travel - Dawlish
Very helpful booked over phone all went smoothly easy booking completed now looking forward to a good time holiday

Reply from Hays Travel - Dawlish
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