Went into Hayes travel yesterday 29th August with my friend that comes on holiday with me to choose our next holiday. The young lady that helped us was absolutely lovely and very helpful with helping... See more
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Excellent service, travel consultants are very knowledgeable. Listening to your needs and preferences to find the holiday that suits you best. Always try to price match if you find a cheaper deal dire... See more
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A lovely company, situated locally ,and easy to find. The staff were helpful and very efficient, completing our booking in good time without us having to wait around. We cannot speak too highly of th... See more
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Great experience in the deal branch Roxanne was outstanding. Very patient and created some magic for me. A real credit to the deal team
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
62 High Street, CT14 6HE, Deal, United Kingdom
- 01304750034
4.9
Excellent
670 reviews
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Relaxed professional delivery…
We had to make numerous and complex changes to our trip At each step of the way Daisy provided a totally professional service no fuss no bother just cool, relaxed and spot on Have already recommended her to several friends
March 6, 2026
Reply from Hays Travel - Deal
Hello Mr Jarvis,
We're happy to hear that the changes to your trip were handled professionally! Thank you for recommending us! We appreciate it!
We hope you have a lovely time!
Daisy
Hays Travel
Cruising
My husband and I have never been on a cruise before, we went into Hays travel Deal who were so helpful and spent time with us explaining all about cruising. We were shown a diagram of the ship and explained where the rooms were situated and the different rooms that were on offer. They went above and beyond to help us, will certainly recommend Hays travel.
March 5, 2026
Reply from Hays Travel - Deal
Mrs Kemp,
We're happy to hear that our team was so helpful in explaining cruising to you and your husband. It's great to know we went above and beyond. We appreciate your recommendation and hope you enjoy your first cruise!
Sophie
Hays Travel Deal
The branch opening hours did not state Lunch time closure
The branch opening hours did not state a lunch time closure. We mentioned on Saturday (I would presume the busiest day of the week) that we were looking to book a holiday for 4 to Japan (approx. £20k+ spend) and were told that 'if we don't close we will not get a lunch hour'. We said 'ok, we'll come back in an hour then' to be told 'no, we haven't started yet'.
2 more people tried to go in after us and were also turned away.
Very poor show Hays Travel, losing the business for a sandwich. Linda Smith
February 28, 2026
Unprompted review
Reply from Hays Travel - Deal
Thank you for taking the time to leave your feedback. I’m very sorry for the inconvenience you experienced when our branch was closed during your visit. I completely understand how frustrating that must have been.
While we do not routinely close for lunch, there are occasions where, due to staffing levels on the day, we need to close to ensure the safety and well being of our team and to maintain service standards. On this particular day, we had a team member in training and one colleague managing the bureau, which left us on two members of staff managing the shop, alongside significantly increased footfall and call volumes due to the recent news. In order to manage this safely and responsibly, we made the decision to close for lunch.
That said, we recognise that this may have been unexpected and inconvenient for you and for that I sincerely apologise. Because our staffing levels and operational demands can vary from day to day, it isn’t always possible to schedule or publish lunch closures in advance. Decisions are made on the day to ensure we can operate and provide the appropriate level of service.
On occasion, we may place a notice on the door while we complete service for the final customer in the shop. Once their request has been fulfilled, we will display a return time to advise customers when we will reopen, which is one hour from the time we leave for our lunch break.
We truly value your custom and hope you’ll give us another opportunity to provide you with the service you expect from us. If you would like to discuss this further, please feel free to contact me directly on 01304 750034.
Kind regards,
Sophie
Branch Manager
The staff in Hays Travel are amazing
The staff in Hays Travel are amazing , nothing is too much trouble and they try their hardest to get the holiday that you need.
March 4, 2026
Reply from Hays Travel - Deal
Thank you so much for your lovely review and for booking with me at Hays Travel.
I hope you have a lovely holiday!
Best Wishes,
Sophie :)
So helpful as always
So helpful as always. I don’t bother going anywhere else as I always get a good deal. I don’t want to deal with the internet, I want to deal with someone in person
March 3, 2026
Reply from Hays Travel - Deal
Mr Thompson,
We're happy to hear that we're helpful, and you always get a good deal. We appreciate that you prefer working with someone in person. Thank you for your continued loyalty!
Hays Travel Deal
My questions were answered fully and…
My questions were answered fully and the booking went smoothly.
February 13, 2026
Reply from Hays Travel - Deal
Barbara,
We're happy to hear that your booking experience was smooth and all your questions were fully answered. Thank you for your review.
Hays Travel Deal
Flight arrangements
Wonderful service very Professional. So welcoming and answered all queries . forgot to mention Millie fantastic attention to detail and so helpful.
February 24, 2026
Reply from Hays Travel - Deal
Ah Gary you are so welcome , it was lovely arranging your travels . Best wishes Millie
Reply from Hays Travel - Deal
Thank you so much for your lovely review and for booking with me at Hays Travel.
I hope you have a lovely holiday!
Best Wishes,
Sophie :)
Sophie always goes above and beyond s…
Sophie always goes above and beyond s beyond with her customer service. She never rushes us. She gave us so much information. The store was clean and tidy and all the staff looked smart and greeted everyone with a smile.
February 21, 2026
Reply from Hays Travel - Deal
Thank you so much for your lovely review and for booking with me at Hays Travel.
I hope you have a lovely holiday!
Best Wishes,
Sophie :)
Cruise booked!
A really positive experience of booking our cruise. Sophie took the time to explain all sorts of options, answering our questions and following up in a timely way.
February 19, 2026
Reply from Hays Travel - Deal
Thank you so much for your lovely review and for booking with me at Hays Travel.
I hope you have a lovely cruise!
Best Wishes,
Sophie :)
Great service
February 17, 2026
Reply from Hays Travel - Deal
Thank you so much for taking the time to review our store , we love to hear your feedback!
Best wishes,
Sophie
Reply from Hays Travel - Deal
Thank you for your lovely review and for booking with me at Hays Travel!
I hope you have a lovely holiday :)
Best Wishes,
Roxie
What's important for people to know is…
What's important for people to know is that me and my wife's experience at hays travel in deal was very good the young woman named Roxanne was very helpful professional and polite. We were very happy with the booking thank you. Neil.17/02/2026.
February 18, 2026
Reply from Hays Travel - Deal
Thank you so much for your lovely review!
I hope you have a lovely holiday :)
Best Wishes,
Roxie
Millie was very helpful and friendly
Millie was very helpful and friendly, she was patient and took time searching to find a holiday that suited our needs. Would definitely recommend Hays Travel.
February 17, 2026
Reply from Hays Travel - Deal
Mr Cleever,
We appreciate your feedback and are so glad that our team member was helpful, friendly, and patient while finding a holiday that suited your needs.
Hays Travel Deal
Great service staff
February 17, 2026
Reply from Hays Travel - Deal
Thank you so much for taking the time to review our store , we love to hear your feedback!
It was my pleasure!
Best wishes,
Millie
Hays deal
Always book with hays in deal, staff helpful and friendly, wouldn’t go anywhere else
February 7, 2026
Reply from Hays Travel - Deal
Lee,
We appreciate your continued loyalty. Thank you for always booking with us!
Kind regards,
Sophie
Hays Travel
Good information given with insurance…
Good information given with insurance policy.
February 12, 2026
Reply from Hays Travel - Deal
Thank you so much for taking the time to review our store , we love to hear your feedback!
It was my pleasure!
Best wishes,
Daisy :)
We always booked are holidays at hays…
We always booked are holidays at hays in deal daisy always seems to find us a great holiday
February 8, 2026
Reply from Hays Travel - Deal
Thank you so much for taking the time to review our store , we love to hear your feedback!
I hope you have a lovely holiday!
Best wishes,
Daisy :)
Served by a pleasant and friendly young…
Served by a pleasant and friendly young lady.
Explained things clearly etc.
February 7, 2026
Reply from Hays Travel - Deal
Thank you so much for taking the time to review our store , we love to hear your feedback!
I hope you have a lovely holiday!
Best wishes,
Lauren :)
Very efficient and helpful service with…
Very efficient and helpful service with a smile.
January 27, 2026
Reply from Hays Travel - Deal
Thank you so much for your lovely review and for booking with me at Hays Travel!
I hope you have an amazing time!
Best Wishes, Millie :)
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