Hays Travel - Deal Reviews 

670
TrustScore 5 out of 5

4.9

62 High Street, CT14 6HE Deal, GB


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Rated 5 out of 5 stars

Went into Hayes travel yesterday 29th August with my friend that comes on holiday with me to choose our next holiday. The young lady that helped us was absolutely lovely and very helpful with helping... See more

Company replied

Rated 5 out of 5 stars

Excellent service, travel consultants are very knowledgeable. Listening to your needs and preferences to find the holiday that suits you best. Always try to price match if you find a cheaper deal dire... See more

Company replied

Rated 5 out of 5 stars

A lovely company, situated locally ,and easy to find. The staff were helpful and very efficient, completing our booking in good time without us having to wait around. We cannot speak too highly of th... See more

Company replied

Rated 5 out of 5 stars

Great experience in the deal branch Roxanne was outstanding. Very patient and created some magic for me. A real credit to the deal team

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 62 High Street, CT14 6HE, Deal, United Kingdom

  • 01304750034

4.9

Excellent

TrustScore 5 out of 5

670 reviews

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4.9

All reviews

(670)

118,033 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

yes very well

January 1, 2026
Hays Travel - Deal logo

Reply from Hays Travel - Deal

Thank you for your lovely review and for booking with me at Hays Travel!

I hope you have an amazing time!

Best Wishes
Millie :)

Rated 5 out of 5 stars

Very attentive when asking questions

Very attentive when asking questions, if didn’t know the answers would find out the answers in record time.
Always have a smile on there face and happy to help.

January 7, 2026
Hays Travel - Deal logo

Reply from Hays Travel - Deal

Thank you so much for your lovely review and for booking with me at Hays Travel!

I hope you have an amazing time!

Best Wishes, Millie :)

Rated 5 out of 5 stars

Great location easy to get too.would…

Great location easy to get too.would like one in herne bay but ok to travel.staff warm and welcoming.loaded with knowledge and good understanding of want you may need.lots of experience.

January 7, 2026
Hays Travel - Deal logo

Reply from Hays Travel - Deal

Thank you so much for your lovely review and for booking with me at Hays Travel!

I hope you have an amazing time!

Best Wishes, Millie :)

Rated 5 out of 5 stars

we were shown all aspects of the…

we were shown all aspects of the Holiday, which was very informative, and your staff member was very helpful

January 7, 2026
Hays Travel - Deal logo

Reply from Hays Travel - Deal

Thank you so much for your lovely review and for booking with me at Hays Travel!

I hope you have an amazing time!

Best Wishes, Sophie :)

Rated 5 out of 5 stars

Millie was very knowledgeable and made…

Millie was very knowledgeable and made sure she got the best deal for us. Thank you

December 28, 2025
Hays Travel - Deal logo

Reply from Hays Travel - Deal

Thank you so much for your lovely review and for booking with me at Hays Travel!

I hope you have an amazing time!

Best Wishes, Millie :)

Rated 5 out of 5 stars

Great service ,the lady looked and…

Great service ,the lady looked and listened to what we wanted for our holiday. I would definitely recommend and feel completely happy and would recommend this company

January 3, 2026
Hays Travel - Deal logo

Reply from Hays Travel - Deal

Thank you so much for your lovely review and for booking with me at Hays Travel!

I hope you have an amazing time and it was a pleasure securing your holiday.

Best Wishes, Daisy :)

Rated 5 out of 5 stars

A very pleasant experience

A very pleasant experience, Sophie was friendly, extremely helpful considering we hadn't a specific holiday in mind, she made it easy for us to eventually choose a lovely cruise.

December 29, 2025
Hays Travel - Deal logo

Reply from Hays Travel - Deal

Thank you so much for your lovely review and for booking with me at Hays Travel!

I hope you have an amazing time!

Best Wishes, Sophie :)

Rated 5 out of 5 stars

Millie couldn't have been more helpful…

Millie couldn't have been more helpful My holiday was booked there and then and I was on my way home highly satisfied within the hour,

December 16, 2025
Hays Travel - Deal logo

Reply from Hays Travel - Deal

Thank you so much for your lovely review and for booking with me at Hays Travel!

I hope you have an amazing time!

Best Wishes, Millie :)

Rated 5 out of 5 stars

Great experience booking my holiday

I found Hayes at deal shop really helpful. Sophie went beyond my expectations so I’d like to thank her so much, thank you😊👏🏻

December 9, 2025
Hays Travel - Deal logo

Reply from Hays Travel - Deal

Thank you so much for your lovely review and for booking with me at Hays Travel!

I hope you have an amazing time!

I'm glad we got there in the end! Haha.

Best Wishes, Sophie :)

Rated 5 out of 5 stars

I always deal with Daisy Brooks at your…

I always deal with Daisy Brooks at your Deal office.
She is ultra efficient and friendly.
Always provides excellent service . Well impressed.

December 6, 2025
Hays Travel - Deal logo

Reply from Hays Travel - Deal

Thank you so much for your lovely review and your loyalty!
We love to hear your feedback.

It is always a pleasure and I hope you have a lovely holiday!

Best wishes,
Daisy :)

Rated 5 out of 5 stars

LAUREN IN THE DEAL OFFICE WAS…

LAUREN IN THE DEAL OFFICE WAS FANTASTIC.
I GAVE HER QUITE A CHALLENGE AND SHE MADE EVERY EFFORT TO FULFILL OUR REQUESTS.
ALTHOUGH WE DIDNT BOOK THAT PARTICULAR HOLIDAY, WE DID COME AWAY WITH ANOTHER ONE.
ALL THE STAFF IN THIS BRANCH WE VERY FRIENDLY AND ACCOMMODATING

BARRY
FROM SANDWICH.

November 16, 2025
Hays Travel - Deal logo

Reply from Hays Travel - Deal

Thank you so much for taking the time to review our store , we love to hear your feedback!

I hope you have a lovely holiday!

Best wishes,
Lauren :)

Rated 5 out of 5 stars

Exceptional!

As always our experience with Hays was excellent! Daisy found us the perfect holiday that met all our requirements. With her professional, friendly guidance and advice it was a pleasure to book our holiday through Hays Travel.

October 31, 2025
Hays Travel - Deal logo

Reply from Hays Travel - Deal

Thank you so much for taking the time to review our store , we love to hear your feedback.

I am really looking forward to seeing your photographs and hearing all about your trip when you return!

I hope you have a lovely holiday.

Best wishes,
Daisy :)

Rated 5 out of 5 stars

The overall service in Deal Hays is…outstanding

The overall service in Deal Hays is outstanding. They are friendly, helpful and are great at helping out with planning and arranging those extras which improve your travel experience. We have booked two future cruises with them recently and their suggestions were most valuable to us to ensure trips of a lifetime!

November 14, 2025
Hays Travel - Deal logo

Reply from Hays Travel - Deal

Thank you so much for taking the time to review our store , we love to hear your feedback!

I hope you have a lovely holiday!

Best wishes,
Millie :)

Rated 5 out of 5 stars

Very good customer service

Very good customer service

November 8, 2025
Hays Travel - Deal logo

Reply from Hays Travel - Deal

Thank you so much for taking the time to review our store , we love to hear your feedback!

I hope you have a lovely holiday!

Best wishes,
Lauren :)

Rated 5 out of 5 stars

Both Lauren and Daisy could not have…

Both Lauren and Daisy could not have been more helpful.

November 13, 2025
Hays Travel - Deal logo

Reply from Hays Travel - Deal

Thank you so much for taking the time to review our store , we love to hear your feedback!

I hope you have a lovely holiday!

Best wishes,
Daisy & Lauren :)

Rated 5 out of 5 stars

Polite and helpful

The sales rep was polite and helpful. She listened to my needs and price matched the holiday I had chosen. Answered my questions and researched information for me.

November 12, 2025
Hays Travel - Deal logo

Reply from Hays Travel - Deal

Thank you so much for taking the time to review our store , we love to hear your feedback!

I hope you have a lovely holiday!

Best wishes,
Millie :)

Rated 5 out of 5 stars

Booking

Helpful member of staff

October 23, 2025
Hays Travel - Deal logo

Reply from Hays Travel - Deal

Thank you so much for taking the time to review our store!

I hope you have a lovely holiday!

Best wishes,
Lauren :)

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