Hays Travel - Didsbury Reviews 

700
TrustScore 5 out of 5

4.9

750 Wilmslow Road, M20 2DW Didsbury, GB


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Rated 5 out of 5 stars

We went to Hays in Didsbury to search for a holiday next month. The agent, was a agent was called Mike. We were undecided on the location, Mike took the time and effort to narrow down our search to... See more

Company replied

Rated 5 out of 5 stars

Suzanne was very helpful when I enquired about Thailand.she also followed up my enquiry to see if there was anything else she could help with and my thoughts on the initial information. She did her be... See more

Company replied

Rated 5 out of 5 stars

I received fantastic customer service at Hayes Travel in Didsbury from Charlene Shaw. From the moment we went into Hayes to enquire about a cruise until the moment we booked Charlene kept us informed... See more

Company replied

Rated 5 out of 5 stars

Susan helped us book our first trip to Thailand, she was very knowledgeable and one of her colleagues Mike helped us with his experience of visiting Thailand. They both were very patient in explaining... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 750 Wilmslow Road, M20 2DW, Didsbury, United Kingdom

  • 0161 8264889

4.9

Excellent

TrustScore 5 out of 5

700 reviews

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4.9

All reviews

(700)

124,737 reviews in the last 12 months

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Rated 5 out of 5 stars

Hays travel are always amazing

Hays travel are always amazing - I’ve booked lots holidays both Birmingham and manchester offices. They are consistently professional, helpful and friendly

July 19, 2026
Hays Travel - Didsbury logo

Reply from Hays Travel - Didsbury

thank you for taking the time to give your feedback.

Rated 5 out of 5 stars

All 3 Ladies in the store were…

All 3 Ladies in the store were knowledgable, informative and very approachable💕Nothing seemed a problem and I walked away happy with the holidays I booked.

July 18, 2026
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Reply from Hays Travel - Didsbury

Thank you for taking the time to give feedback. And very nice comments. See you again soon. Thanks

Rated 5 out of 5 stars

Zara was patient

Zara was patient, helpful, full of useful suggestions and made booking our holiday a pleasure.

July 18, 2026
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Reply from Hays Travel - Didsbury

Thank you so much for your lovely words! We really appreciate you taking the time to write Zara a review. Have a fantastic holiday.

Rated 4 out of 5 stars

Friendly service

Friendly service, though a delay in confirming flights

July 11, 2026
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Reply from Hays Travel - Didsbury

Thank you for your feedback, we hope you have a fantastic holiday :)

Rated 5 out of 5 stars

Very good service as always

Very good service as always

July 8, 2026
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Reply from Hays Travel - Didsbury

Neil,

Thank you so much for your kind words! We are delighted to hear that you consistently receive such good service from us. We truly appreciate your feedback.

Kind Regards
Hays Travel Didsbury

Rated 4 out of 5 stars

Staff are friendly and helpful

Staff are friendly and helpful

July 15, 2026
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Reply from Hays Travel - Didsbury

Robert,

Thank you for your kind words! We are so pleased to hear that our team provided you with friendly and helpful service. We truly appreciate your positive feedback.

Kind Regards
Hays Travel Didsbury

Rated 5 out of 5 stars

Fist port of call for me

Fist port of call for me - really good service, very patient, nothing seems too much trouble and good communication.

July 14, 2026
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Reply from Hays Travel - Didsbury

Thank you so much for your lovely review! We're delighted to hear you received great service and that our team was patient and helpful throughout✈️😊

Rated 4 out of 5 stars

Too early to respond

I didn't want to respond to an early request, as I feel the service and booking isn't complete.

June 23, 2026
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Reply from Hays Travel - Didsbury

Thank you for your feedback :) We hope you have a fantastic holiday and feel free to leave a further review once you have Traveled

Rated 5 out of 5 stars

We was looking for holiday fornext…

We was looking for holiday for next week but prices are bit high so we ask about next year holidays and she was very helpful with us and I will always go to your travel agency shop
Thanks

July 10, 2026
Hays Travel - Didsbury logo

Reply from Hays Travel - Didsbury

Thank you for your feedback. And we look forward to seeing you in the future.

Rated 5 out of 5 stars

Simply the best!

Amazing experience, booking a short break at the Hayes Travel holiday shop, in Didsbury, Manchester. Hayes Travel are simply the best!

July 4, 2026
Hays Travel - Didsbury logo

Reply from Hays Travel - Didsbury

Thank you for your lovely review! 😊We hope you have a fantastic time.

Rated 5 out of 5 stars

I find all the staff in the store…

I find all the staff in the Hays Didsbury store pleasant and helpful. Especially Sofia who goes up and beyond. Sofia is very understanding at helping to find your holiday request, requirements and need's. Sofia booked my holiday last year and this year, thank you Sofia! For an excellent service and booking experience.

June 27, 2026
Hays Travel - Didsbury logo

Reply from Hays Travel - Didsbury

Thank you for your lovely review! 😊
Sofia will be delighted to hear your kind comments. Thank you again for choosing Hays Travel Didsbury!

Rated 5 out of 5 stars

Always very helpful

Always very helpful, polite, knowledgeable and just great people.

June 20, 2026
Hays Travel - Didsbury logo

Reply from Hays Travel - Didsbury

Hi Michael, Thank you so much for your kind words. We look forward to seeing you again soon :)

Rated 4 out of 5 stars

The Staff ot the agency in Didsbury

The Staff ot the agency in Didsbury
Were very helpfull in planning the holiday and advicing us with all the different options and helping us with
Travel Insurance and Health Insurance
THANK YOU
HARRY TAYLOR

June 17, 2026
Hays Travel - Didsbury logo

Reply from Hays Travel - Didsbury

Thank you for your kind words, and we look forward to seeing you again.

Rated 5 out of 5 stars

The experience excellent!!

The experience excellent!!
My husband and myself booked a cruise. The communication was informative and professional. we were given a step by step guide throughout the booking. This is our 4th time booking with Hays. I would highly recommend them.

June 21, 2026
Hays Travel - Didsbury logo

Reply from Hays Travel - Didsbury

Thank you for your kind feedback :) We look forward to seeing you soon!

Rated 5 out of 5 stars

They are just so helpful.It was only…

They are just so helpful.It was only booking me a flight to London it wasn’t too much trouble

June 20, 2026
Hays Travel - Didsbury logo

Reply from Hays Travel - Didsbury

Thank you for your kind words, and we look forward to seeing you again soon. Sue

Rated 5 out of 5 stars

We would definitely book in the future with Hayes travelFriendly agent and whilst we knew what…

Friendly agent greeted us and whilst we knew what we wanted to book the added help re: cabin choice and travel insurance, was very helpful.

June 19, 2026
Hays Travel - Didsbury logo

Reply from Hays Travel - Didsbury

Thank you so much for your lovely review! I’m really pleased I could help with the cabin choice and travel insurance, and that you had a positive experience booking with us. We look forward to helping you again in the future!

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