We went to Hays in Didsbury to search for a holiday next month. The agent, was a agent was called Mike. We were undecided on the location, Mike took the time and effort to narrow down our search to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Suzanne was very helpful when I enquired about Thailand.she also followed up my enquiry to see if there was anything else she could help with and my thoughts on the initial information. She did her be... See more
Company replied
I received fantastic customer service at Hayes Travel in Didsbury from Charlene Shaw. From the moment we went into Hayes to enquire about a cruise until the moment we booked Charlene kept us informed... See more
Company replied
Susan helped us book our first trip to Thailand, she was very knowledgeable and one of her colleagues Mike helped us with his experience of visiting Thailand. They both were very patient in explaining... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
750 Wilmslow Road, M20 2DW, Didsbury, United Kingdom
- 0161 8264889
4.9
Excellent
701 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff very good bin 7 cruise with them…
Staff very good bin 7 cruise with them book 2 more p o
March 3, 2026
Reply from Hays Travel - Didsbury
Hi David, Thanks so much for your feedback. We look forward to seeing you again soon :)
Always professional and very helpful
Always professional and very helpful, I wouldn’t hesitate to recommend the Didsbury branch of Hays Travel
March 10, 2026
Reply from Hays Travel - Didsbury
Thanks for the great review Claire, We hope you enjoy your holiday and look forward to seeing you in future.
Abu Dhabi cancelled, Cape Verde here we come
Went in at short notice with one question ‘where can we go tomorrow?’
The staff were very helpful and sorted it all out inside 40 minutes!
March 1, 2026
Reply from Hays Travel - Didsbury
Thank you for your feedback. Just happy we got your sorted. Thanks again.
Mike was friendly and found what we…
Mike was friendly and found what we were looking for was very pleased when leaving hays travel agents today
March 6, 2026
Reply from Hays Travel - Didsbury
Thank you for the great review Marie, we look forward to seeing you again - Mike
Great service very helpfull an̈d polite…
Great service very helpfull an̈d polite quick service
February 19, 2026
Reply from Hays Travel - Didsbury
Thank you so much for taking the time to leave us a review, We appreciate the positive feedback and hope to welcome you back again soon :)
Reply from Hays Travel - Didsbury
Thanks for the kind words Martin, we look forward to seeing you again Mike
Don’t understand this request
We have booked Hols with Hays before the are attentive to our needs’ we are senior citizens Very pleasant, patient informative. We feel very safe with our holiday request.
March 3, 2026
Reply from Hays Travel - Didsbury
Thank you for you're feedback :) We look forward to seeing you soon!
The advisor was really helpful
March 4, 2026
Reply from Hays Travel - Didsbury
Eileen Garry,
We appreciate you taking the time to leave us a review, and we are so glad to hear that Mike was helpful during your visit. We look forward to seeing you again
didsbury, Hays Travel
Very friendly very helpful listening to…
Very friendly very helpful listening to what I require couldn’t have done better
March 4, 2026
Reply from Hays Travel - Didsbury
Hi Paul, Thank you so much for your kind words, we look forward to seeing you again soon :)
The team were very helpful in finding the holiday we were looking for …
The team were very helpful in finding us the holiday we were looking for
March 1, 2026
Reply from Hays Travel - Didsbury
Hi Diane, Thank you for your feedback. We look forward to seeing you again soon :)
The Agent was so patient and helpful…
The Agent was so patient and helpful and really explored options around flight times and hotels and best locationsfor what I wanted. I made it my mission not to leave hays without a holiday and your experienced personable agent helped make that happen.
February 28, 2026
Reply from Hays Travel - Didsbury
Hi Christine, Thank you so much for your feedback. We hope to see you again soon :)
Reply from Hays Travel - Didsbury
Thank you for your kind feedback :) We look forward to seeing you soon! Sofia.
Stress free service everything…getting it right and helping to get the right flights
Stress free service everything explained great value for money makes you want to book holidays at this shop for all future travel staff are so friendly and professional and can't think of anything negative...THEY MAKE SUCH A DIFFERENCE helping to make the right choice for your needs.They keep me going looking forward to something year on year.
February 25, 2026
Reply from Hays Travel - Didsbury
Thanks for the great review Robert, we always try to give a great customer experience. We look forward to seeing you in the future. Mike
The staff in the Didsbury office are…
The staff in the Didsbury office are very helpful
February 20, 2026
Reply from Hays Travel - Didsbury
Thank you for your feedback :) We look forward to seeing you soon!
The group in Didsbury
The group in Didsbury are very friendly and listen to what kind of travel you would like to do. They go the full mile to fulfil your holiday dreams and will make sure that the holiday is what you desire.
Great group and keep me in the loop with money exchange, finish booking and payments.
February 21, 2026
Reply from Hays Travel - Didsbury
Thank you for your kind feedback :) We look forward to seeing you soon!
Great service
Great service, friendly,extremely helpful and listen to your requirements.
February 21, 2026
Reply from Hays Travel - Didsbury
Hi Karen, Thank you for your kind words. We look forward to seeing you again soon :)
Was a breeze booking my cruise holiday through Hays travel
I have booked a cruise holiday for 2027 for my 40th birthday. I was dealing with Mike at the Didsbury branch. He went above and beyond to help find the best deals searched different cruises lines and kept in touch when I was trying to organise everyone who was going. He kept his eye on cabins for the specific cruise I wanted he was truly a star. It's been a nice easy experience thanks to Mike.
February 21, 2026
Reply from Hays Travel - Didsbury
Hi Katrina, I really appreciate the kind words. It was a pleasure finding you the perfect cruise for your Birthday, Thank you for booking with me. Hope you have a fabulous Birthday (I'm sure you will)🍹😊 Mike
We have travelled through hays travel…
We have travelled through hays travel for a few holidays now and have found them really helpful in choosing a holiday and booking all our needs .We can't fault them. Excellent.
February 18, 2026
Reply from Hays Travel - Didsbury
Hi Beryl, Thank you for your kind feedback. We hope to see you again soon:)
Family Holidays
Absolutely brilliant service as always I’ve been going in the Didsbury Branch for a few years always been completely satisfied with my experience from start to finish lovely staff
February 19, 2026
Reply from Hays Travel - Didsbury
Hi Collette, Thank you so much for your kind words. We look forward to seeing you again soon :)
Great experience so helpful she went…
Great experience so helpful she went above and beyond
February 18, 2026
Reply from Hays Travel - Didsbury
Thank you for your feedback :) We look forward to seeing you soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.