Hays Travel - Didsbury Reviews 

702
TrustScore 5 out of 5

4.9

750 Wilmslow Road, M20 2DW Didsbury, GB


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Rated 5 out of 5 stars

We went to Hays in Didsbury to search for a holiday next month. The agent, was a agent was called Mike. We were undecided on the location, Mike took the time and effort to narrow down our search to... See more

Company replied

Rated 5 out of 5 stars

Suzanne was very helpful when I enquired about Thailand.she also followed up my enquiry to see if there was anything else she could help with and my thoughts on the initial information. She did her be... See more

Company replied

Rated 5 out of 5 stars

I received fantastic customer service at Hayes Travel in Didsbury from Charlene Shaw. From the moment we went into Hayes to enquire about a cruise until the moment we booked Charlene kept us informed... See more

Company replied

Rated 5 out of 5 stars

Susan helped us book our first trip to Thailand, she was very knowledgeable and one of her colleagues Mike helped us with his experience of visiting Thailand. They both were very patient in explaining... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 750 Wilmslow Road, M20 2DW, Didsbury, United Kingdom

  • 0161 8264889

4.9

Excellent

TrustScore 5 out of 5

702 reviews

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4.9

All reviews

(702)

126,307 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff, who listen to what you want and make it happen

February 14, 2026
Hays Travel - Didsbury logo

Reply from Hays Travel - Didsbury

Hi Sue, Thank you so much for your kind words. We look forward to seeing you again soon :)

Rated 5 out of 5 stars

it was no problem to book

it was no problem to book my holiday the staff were very helpful very pleased with hays

February 17, 2026
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Reply from Hays Travel - Didsbury

Thank you for taking the time to give your feedback. And we look forward to seeing you in the future.

Rated 5 out of 5 stars

My friend and I were really happy with…

My friend and I were really happy with our experience in the Didsbury village yesterday the lady that helped us was so helpful we wanted that personal touch and that is exactly what we got👍

February 12, 2026
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Reply from Hays Travel - Didsbury

Thank you for your feedback Joan :) We look forward to seeing you again and hope you have a good holiday!

Rated 5 out of 5 stars

Suzanne is a great member of staff…

Suzanne is a great member of staff always goes above and beyond. Very friendly and knowledgeable we always book at hays Didsbury.

February 4, 2026
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Reply from Hays Travel - Didsbury

Thank you for your feedback, it's always a pleasure to see you. See you again soon.

Rated 5 out of 5 stars

When we arrived at hays travel we …

When we arrived at hays travel we were seen straight away and the assistant was excellent and found us what we were looking for at the right price and i would always use hays travel

February 3, 2026
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Reply from Hays Travel - Didsbury

Thank you for you're feedback!! We look forward to seeing you soon :)

Rated 5 out of 5 stars

Fabulous service

Fabulous service. Thank you

February 1, 2026
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Reply from Hays Travel - Didsbury

Thank you for taking your time to leave a review. We hope you have a fabulous time and wish to welcome you back soon! :)

Rated 5 out of 5 stars

Thailand

Susan helped us book our first trip to Thailand, she was very knowledgeable and one of her colleagues Mike helped us with his experience of visiting Thailand. They both were very patient in explaining the places that would suit us. We booked 4 nights in Bangkok and 8nights in Phuket and they explained all the places to visit. Many thanks, we will definitely be back to book more holidays with Hays Travel excellent experience.

January 25, 2026
Hays Travel - Didsbury logo

Reply from Hays Travel - Didsbury

Thank you so much for your lovely review! We can’t wait to help you plan your next adventure :)

Rated 5 out of 5 stars

Useful advice

Recieved very useful information from Suzanne who was able to advise about the hotels we were considering.

January 28, 2026
Hays Travel - Didsbury logo

Reply from Hays Travel - Didsbury

Thank you so much for your kind feedback! We’re really pleased Suzanne was able to provide helpful advice and support you with choosing the right hotels 😊

Rated 5 out of 5 stars

South Africa Tour

Charlene was excellent, went above and beyond to help us find the right tour for South Africa, and kept us updated throughout the booking process explaining everything really well. Suzannah provided key insights of places to go/things to see which was really helpful in knowing which tour to choose.

January 28, 2026
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Reply from Hays Travel - Didsbury

Thank you so much for your lovely review! We’ll be sure to pass your kind words on to them both. Wishing you an amazing trip!

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Always go the extra mile.

January 25, 2026
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Reply from Hays Travel - Didsbury

Jacqueline,

We appreciate your kind words and are so happy to hear that our staff are always helpful and go the extra mile for you.

Hays Travel

Rated 5 out of 5 stars

Would always recommend Hays Travel Didsbury. Thank you.

We have booked several holidays here and we are always really happy with the service we receive. Holidays we've booked with Hays have always been good. Would always recommend Hays Travel Didsbury. Thank you.

January 25, 2026
Hays Travel - Didsbury logo

Reply from Hays Travel - Didsbury

Thank you so much for your lovely review and continued support! We’re really pleased to hear you’ve always been happy with the service and the holidays you’ve booked with us. We truly appreciate your recommendation and look forward to helping you plan many more trips in the future ✈️🌴

Rated 4 out of 5 stars

Happy holidays

Very easy to book took us step by step of the holiday got great advice and above all else made to feel very welcome

January 25, 2026
Hays Travel - Didsbury logo

Reply from Hays Travel - Didsbury

Thank you for your feedback! We look forward to seeing you soon!

Rated 5 out of 5 stars

The agent was knowledgeable,understood…

The agent was knowledgeable,understood our needs and was really patient with us, above all he triple checked all the details were correct. Excellent servuce

January 22, 2026
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Reply from Hays Travel - Didsbury

Thank you so much for your lovely feedback
We’re delighted to hear our agent was knowledgeable, patient and made sure every detail was spot on.
We really appreciate you taking the time to share this and look forward to helping with your next holiday ✈️🌍

Rated 5 out of 5 stars

A young lady named Zara helped us to…

A young lady named Zara helped us to find the holiday we were looking for and nothing was to much trouble for her.

January 21, 2026
Hays Travel - Didsbury logo

Reply from Hays Travel - Didsbury

Thank you so much for your kind words. I’m really pleased I could help you find the holiday you were looking for. It was a pleasure helping you, and I’m glad everything came together nicely.

If there’s anything else I can help with before you travel, please don’t hesitate to get in touch. I hope you have a fantastic holiday!

Rated 5 out of 5 stars

Very helpful.and patient.

Very helpful.and patient.

January 20, 2026
Hays Travel - Didsbury logo

Reply from Hays Travel - Didsbury

Thank you for your feedback! We look forward to seeing you again soon!

Rated 5 out of 5 stars

Great experience

Great experience, very clean premises. Seen quickly and was super helpful in showing me the features

January 19, 2026
Hays Travel - Didsbury logo

Reply from Hays Travel - Didsbury

Thank you for your feedback!! We look forward to seeing you again soon.

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