Sharon had the patience and made the time to look for a holiday in Egypt for us on the required dates and came up with various hotels and flights to look at to choose from. Decided on one and went in... See more
Company replied
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Supported questions, went through all details for holiday, took a fair amount of time and contacted tour provider to confirm also. Just walked in, they were busy but sat down and discussed straight... See more
Company replied
Excellent, friendly and helpful service from Diane. She has helped us book several holidays and has always given good advice and answered any questions we may have had about the holiday. Nothing is to... See more
Company replied
Diane was our travel agent, and has taken care of absolutely everything. We booked a holiday to Fuertoventura and she made sure the hotel was suitable for our needs. Airport assistance was also bo... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4-6 Great King Street, DG1 1BD, Dumfries, United Kingdom
- 01387417531
4.9
Excellent
837 reviews
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My experience with Hays Travel was…
My experience with Hays Travel was really good, went through all the details clearly. They listened to what I wanted, they were understanding when it came to me explaining that I’d like everything through email due to hearing impairment. They couldn’t have been any nicer. Thank you so much!
March 14, 2026
Reply from Hays Travel - Dumfries
Thank you Taylor for taking the time to write this, we really appreciate your kind feedback and so glad we could arrange such a lovely holiday for you all! Holly & Kira
Reply from Hays Travel - Dumfries
Thanks Eileen for your kind feedback and for booking with us again, our pleasure as always! Holly
Sharon was amazing
Sharon was amazing. She helped us find and book 2 cruises. She spent a lot of time with us and even after we left continued to search for a specific cruise that we wanted that was fully booked. She checked regularly and a balcony cabin became available so we booked.
Sharon is an amazing and very knowledgeable manager and is an asset to Hays Travel
March 11, 2026
Reply from Hays Travel - Dumfries
Thank you for your lovely feedback, it was a pleasure getting you all booked. thank you for booking with me here at Hays Travel Dumfries. Sharon :)
Not everyone up to date with technology
Very helpful Kira went through everything and was easy to talk to helping 2 not so tech savvy seniors
March 7, 2026
Reply from Hays Travel - Dumfries
Thank you for your kind feedback. Glad we could get you something sorted. Kira :)
Hays travel is a good travel agent shop…
Hays travel is a good travel agent shop and offers good holiday prices and jet2 is good holidays too.
February 25, 2026
Reply from Hays Travel - Dumfries
Thank you for your kind comments, its much appreciated. Sharon :)
Both Diane and Kira were very helpful…
Both Diane and Kira were very helpful taking the time to find the right hotel that would suit our needs. Would highly recommend Hays Travel
March 1, 2026
Reply from Hays Travel - Dumfries
Many thanks for taking the time to submit your feedback. It is much appreciated. Diane, Assistant Manager
Reply from Hays Travel - Dumfries
Thank you for your kind feedback. Glad we could get you all sorted. Kira :)
Diane has been thorough in making sure…
Diane has been thorough in making sure we got the holiday we wanted, even when we changed dates. She was accommodating throughout, making it easier to book the holiday we wanted. Thank you
March 1, 2026
Reply from Hays Travel - Dumfries
Thank you Janice for leaving your feedback and kind words. Much appreciated. Diane, Assistant Manager
Diane was so patient with us as we…
Diane was so patient with us as we tried to find the holiday that ticked all the boxes on our list.
February 28, 2026
Reply from Hays Travel - Dumfries
Appreciate the feedback and happy to get your next trip booked. Diane, Assistant Manager
Good honest information from Holly.
Good honest information from Holly.
She organised my wife and my holiday that we are wanting.
February 25, 2026
Reply from Hays Travel - Dumfries
Thank you for your kind feedback. Glad we could get you the holiday you wanted. Holly :)
Very nice and helpful helping me out…
Very nice and helpful helping me out with all the questions I have asked showing me all the information and pricing on two or three different things I couldn’t have asked for more
February 28, 2026
Reply from Hays Travel - Dumfries
Thank you for your kind feedback. Glad I could get you all sorted for your holiday. Kira :)
Great staff 👍 very patient easy to talk…
Great staff 👍 very patient easy to talk too n
February 26, 2026
Reply from Hays Travel - Dumfries
Thank you for your kind feedback. Glad we got you all sorted. Kira :)
Dianne at Hays Travel Dumfries was…
Dianne at Hays Travel Dumfries was excellent as always, in booking our 2028 cruise - everything was done quickly & efficiently, booking with Hays is completely hassle free, I will always use Hays and I'd always recommend them.
February 25, 2026
Reply from Hays Travel - Dumfries
Thank you for taking the time to submit a review on the service that you received from me on the phone and also for booking with Hays Travel. Diane, Assistant Manager
Sharon got us a lovely holiday at a…
Sharon got us a lovely holiday at a lovely hotel at a good price
February 14, 2026
Reply from Hays Travel - Dumfries
Thank you for your lovely feedback, its greatly appreciated. Sharon :)
After calling Holly with our holiday…
After calling Holly with our holiday requirements, she came back to us very quickly with hotel options. We chose our hotel&called back, Holly was off, but Kira sorted everything we needed to do & our holiday was booked. No hassle, friendly, confident staff, all we needed!
February 21, 2026
Reply from Hays Travel - Dumfries
Thanks Mrs Kirk for your kind comments, it was a pleasure getting a lovely trip for you to look forward to! Holly & Kira
Nice staff to work with no
Nice staff to work with and a pleasure to discuss the journey to Amsterdam
February 20, 2026
Reply from Hays Travel - Dumfries
Thanks Mr Robertson, we really appreciate your feedback. I'm glad we could get you a great trip to look forward to! Holly & Diane
Great knowledgeable staff.
Great knowledgeable staff.
Very patient and take time to find exactly what we want.
February 21, 2026
Reply from Hays Travel - Dumfries
Thank you for taking the time to submit your feedback. It is much appreciated. Diane, Assistant Manager
Help on hand
Very helpful staff , went through all of the options available for our holiday. Helped us to choose the right hotel for our stay, and booked our hotel and parking for the airport as it's an early flight.
February 21, 2026
Reply from Hays Travel - Dumfries
Thank you for your kind feedback. Glad we could get you all sorted. Kira :)
The staff are thorough and get you what you want
The staff at Hays, are always really nice , helpful and professional. They take the time to listen to your requirements and give great ideas and information.
February 12, 2026
Reply from Hays Travel - Dumfries
Many thanks for taking the time to review our services. Much appreciated. Diane, Assistant Manager
Holiday Vibes
Very helpful in looking for a holiday to suit, checking all options out, friendly and nothing a bother.
February 18, 2026
Reply from Hays Travel - Dumfries
Thank you for your kind feedback. Glad we could get you all sorted for your holiday. Kira :)
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