Sharon had the patience and made the time to look for a holiday in Egypt for us on the required dates and came up with various hotels and flights to look at to choose from. Decided on one and went in... See more
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Supported questions, went through all details for holiday, took a fair amount of time and contacted tour provider to confirm also. Just walked in, they were busy but sat down and discussed straight... See more
Company replied
Excellent, friendly and helpful service from Diane. She has helped us book several holidays and has always given good advice and answered any questions we may have had about the holiday. Nothing is to... See more
Company replied
Diane was our travel agent, and has taken care of absolutely everything. We booked a holiday to Fuertoventura and she made sure the hotel was suitable for our needs. Airport assistance was also bo... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4-6 Great King Street, DG1 1BD, Dumfries, United Kingdom
- 01387417531
4.9
Excellent
837 reviews
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I hadnt been abroad in years so when i…
I hadnt been abroad in years so when i went in to make a few enquiries about flying out to Asia, Sharon spoke to me in a manner i could take all the information in what she told me really opened my eyes bearing in mind it has been a lot of years since i was on holiday, I found that Sharon could not do enough for me she really was so helpful , I would recommend Hays Travel highly .
February 17, 2026
Reply from Hays Travel - Dumfries
Thank you for your kind feedback, it was a a pleasure getting you all booked. Sharon :)
Diane took a lot of care to help make…
Diane took a lot of care to help make my holiday as I wanted. I have always been very happy with my Hays experienc.
February 10, 2026
Reply from Hays Travel - Dumfries
Thank you for your feed back. It is greatly appreciated and look forward to booking many more holidays for you. Diane, Assistant Manager
Staff very helpful,always manage to…
Staff very helpful,always manage to find us a nice holiday.
February 8, 2026
Reply from Hays Travel - Dumfries
Thanks William for your kind feedback, so glad we could get you some great trips to look forward to! Holly & Sharon
Friendly customer service ,listened…
Friendly customer service ,listened to our holiday requirements and found us the perfect holiday .
February 14, 2026
Reply from Hays Travel - Dumfries
Thank you for your kind feedback. Glad we could get you all sorted. Kira :)
Reply from Hays Travel - Dumfries
Thank you for your feedback. Much appreciated. Diane, Assistant Manager
Reply from Hays Travel - Dumfries
Appreciate your feedback and kind words. Sharon, Branch Manager
Excellent as always
Excellent as always. We are regular customers and always get great service. Do feel there should be a Hays Loyalty scheme though. 😉
February 11, 2026
Reply from Hays Travel - Dumfries
Thanks for booking with us again and your kind words. I will feedback regarding a loyalty programme :) Sharon
First class experience
Diane managed as usual to get us a good holiday and got all the little details sorted out . She is very confidence inspiring and helpful. We started off speaking to Kira who was also helpful and professional. John and Shona
February 10, 2026
Reply from Hays Travel - Dumfries
John,
We appreciate you sharing your experience. We're so happy to hear that you received excellent service and that all the details were taken care of, ensuring a good holiday.
Hays Travel
Great service as always
Great service as always. Make you feel welcome and can’t do enough for you 🥰
February 7, 2026
Reply from Hays Travel - Dumfries
Thank you for your kind feedback, its very much appreciated. Sharon :)
I had no idea what I was really looking…
I had no idea what I was really looking for, an with in 20mins Diane had me sorted an off to Turkey with my daughter next year 😊 excellent service. Thank you.
February 8, 2026
Reply from Hays Travel - Dumfries
Many thanks for your feedback and it was myself that got your holiday all booked up. Diane, Assistant Manager
Make you feel at home.Very helpful.We…
Make you feel at home.Very helpful.We have trust in girls.10 out of 10.
February 7, 2026
Reply from Hays Travel - Dumfries
Thank you for taking the time to submit your feed back. Greatly appreciated. Kira, Sales Consultant
Great service…
Kira listened to what we were looking for and delivered a great deal at short notice
Thank you
February 7, 2026
Reply from Hays Travel - Dumfries
Thank you for your kind feedback. Glad we could get you all sorted. Kira :)
Diane @ hays Dumfries
Diane could not have been more helpful, spent hours looking to get us exactly what we wanted
February 6, 2026
Reply from Hays Travel - Dumfries
You are very welcome Lynne. Only too happy to help and I'm sure you will have a fab time when it comes. Diane, Assistant Manager
Excellent service
Booked my first trip as a solo traveller and it was also my first cruise. Diane was very helpful and answered all my questions before I could even ask them. I ended up booking the exact trip I had looked at online but for less money and with more security and peace of mind.
February 6, 2026
Reply from Hays Travel - Dumfries
Aw thanks Kirsty for your feedback and I'm sure you will have a great time when it comes. Diane, Assistant Manager
First time using hays
First time using hays ,was just going in to get some prices and ended up booking our family first cruise , the experience was so good didn’t feel pressured into buying anything if I didn’t want to ,the girl I saw was so lovely no questions were left unanswered ,And got a excellent price for all of us for our holiday ,holly u were a star
February 3, 2026
Reply from Hays Travel - Dumfries
Thank you for your lovely comments regarding your booking experience with Holly. Its greatly appreciated. Sharon (Branch Manager)
Reply from Hays Travel - Dumfries
Thank you for your kind comments, its greatly appreciated. Sharon :)
Booking experience
Everything was explained and the booking was a pleasure. kept up to date with information and payment dates etc.
February 3, 2026
Reply from Hays Travel - Dumfries
Thanks Brian, we really appreciate your kind feedback. Hope you are looking forward to your trip! Holly & Diane
Excellent service
Holly was very patient and gave us the time to select the right combination of hotels for our trip.
February 1, 2026
Reply from Hays Travel - Dumfries
Thanks for your very kind feedback, so glad to help plan an amazing trip for you both! Holly :)
As usual the we received from Kira was…
As usual the we received from Kira was second to none. Thank you
February 1, 2026
Reply from Hays Travel - Dumfries
Thank you for your lovely feedback, its greatly appreciated. Kira :)
Reply from Hays Travel - Dumfries
Many thanks for your kind feedback and a pleasure to get your holiday all booked. Kira, Sales Consultant
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