Sharon had the patience and made the time to look for a holiday in Egypt for us on the required dates and came up with various hotels and flights to look at to choose from. Decided on one and went in... See more
Company replied
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See what reviewers are saying
Supported questions, went through all details for holiday, took a fair amount of time and contacted tour provider to confirm also. Just walked in, they were busy but sat down and discussed straight... See more
Company replied
Excellent, friendly and helpful service from Diane. She has helped us book several holidays and has always given good advice and answered any questions we may have had about the holiday. Nothing is to... See more
Company replied
Diane was our travel agent, and has taken care of absolutely everything. We booked a holiday to Fuertoventura and she made sure the hotel was suitable for our needs. Airport assistance was also bo... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4-6 Great King Street, DG1 1BD, Dumfries, United Kingdom
- 01387417531
4.9
Excellent
839 reviews
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Great infomation took time to ensure we…
Great infomation took time to ensure we had the correct hoiday
January 11, 2026
Reply from Hays Travel - Dumfries
Thank you for your kind feedback. Glad we could get your holiday sorted for you. Kira :)
We had a great customer experience at…
We had a great customer experience at Hays - Dumfries, Sharon was helpful, knowledgeable and took her time to find our perfect holiday.
January 11, 2026
Reply from Hays Travel - Dumfries
Thank you for your kind comments, its greatly appreciated. thank you for booking with here again at Hays Travel, Dumfries. Sharon :)
Hays staff especially Kira, so helpful
Kira was very helpful and knowledgeable. Helped us organise a cruise of a lifetime.
No rush, listened to our requirements and got us booked.
Not our first time using Hays and won’t be the last.
January 10, 2026
Reply from Hays Travel - Dumfries
Thank you for your kind feedback. Glad we could get you sorted for your holiday. Kira :)
First cruise
Sharon, who dealt with us from start to finish was friendly and highly knowledgeable and helped guide us in our decisions for booking our first cruise.
We had some great insights which helped immensely.
January 11, 2026
Reply from Hays Travel - Dumfries
Thank you for your lovely feedback, I truly appreciate it. thank you for booking with us at Hays Travel, Dumfries. Sharon :)
The young girl was really helpful and…
The young girl was really helpful and very knowledgeable about our enquiry her name is Kira and she guided us through the booking and made us feel very comfortable that we booked our holiday would recommend hays travel to anyone
January 10, 2026
Reply from Hays Travel - Dumfries
Thank you for your kind feedback. Glad we could get you sorted for your holiday. Kira :)
Staff were extremely helpful and took…
Staff were extremely helpful and took the time to make sure we have the correct holiday package while also sharing their own personal experiences.
January 9, 2026
Reply from Hays Travel - Dumfries
Thank you for your lovely comments, it is very much appreciated. Glad we got you all booked up and hope you are looking forward to your holiday. Sharon :)
Very informative very friendly and very…
Very informative very friendly and very helpful staff in hays travel Dumfries always a pleasure to go there.
January 4, 2026
Reply from Hays Travel - Dumfries
Thank you for your kind feedback. Glad we could get you all sorted for your holiday. Kira :)
Definitely recommend!
Extremely helpful and informative, helped me find exactly what I was looking for and get everything I needed for the trip sorted and taken care of, really friendly staff who got the best prices and flight times to suit me and I left feeling really excited and happy looking for and to my holiday!
December 20, 2025
Reply from Hays Travel - Dumfries
Thank you for your kind feedback, it is very much appreciated. Holly :)
Dumfries Branch
I dealt with 2 members of your Dumfries team and both were exceptionally helpful. They had a knowledge of what we would want and came up with excellent choices
December 30, 2025
Reply from Hays Travel - Dumfries
Thank you for your kind words, glad we could get you all sorted. Kira :)
Reply from Hays Travel - Dumfries
Thank you for your kind words. Diane
Great service and professional care.…
Great service from Sharon in the Dumfries store. Very helpful and friendly. Professional service.
December 19, 2025
Reply from Hays Travel - Dumfries
Thank you for your kind feedback, its greatly appreciated. Thanks for booking with us. Sharon :)
Holly provided first class service
Holly tried her absolute best to secure me the best package possible. It took a while because the VISTA people put us on hold for about an Hour, but she persevered and her patience and tenacity were commendable.
December 17, 2025
Reply from Hays Travel - Dumfries
Thanks James for your very kind comments, it is hugely appreciated and so glad we have got you a fantastic trip to look forward to! Holly :)
Exceptional service from Kira
Exceptional service from Kira, despite staffing issues. This was via telephone, email and in person when booking our river cruise
December 10, 2025
Reply from Hays Travel - Dumfries
Thank you for your kind words. Glad we could get you all sorted for your cruise. Kira :)
Hays Travel
Staff member very helpful and knowledgeable about the holiday I wanted . Booking was straight forward. Would recommend
November 20, 2025
Reply from Hays Travel - Dumfries
Thank you for your kind feedback, it was a pleasure getting you all booked. Sharon :)
My experience was wonderful as usual
My experience was wonderful as usual. Sharon got me exactly what I asked for, my friend and I always use Hays Travel.
November 25, 2025
Reply from Hays Travel - Dumfries
Thank you for your lovely feedback, its very much appreciated and always a pleasure getting you sorted. Sharon :)
Very helpful staff who found a holiday…
Very helpful staff who found a holiday we wanted. Cheerful and polite.
November 20, 2025
Reply from Hays Travel - Dumfries
Thank you for your kind feedback, its appreciated. Sharon (Branch Manager) :)
Maggie was amazing
Maggie was amazing, very helpful and attentive. Very excited for our holiday!!
November 20, 2025
Reply from Hays Travel - Dumfries
Thank you for your lovely feedback, it's much appreciated. Happy to get you a fab trip arranged. I'm sure you'll have an amazing time! Maggie
Good service provided by Maggie who…
Good service provided by Maggie who arranged everything and explained everything regarding our upcoming holiday.
November 16, 2025
Reply from Hays Travel - Dumfries
Thank you for kind feedback. Happy to get you a great trip booked, it will be here before you know it! Maggie
Diane was very helpful in finding the…
Diane was very helpful in finding the best deal regarding our city break, she was very pleasant, friendly.
November 11, 2025
Reply from Hays Travel - Dumfries
Appreciate your feedback on the service that I gave you yesterday when in booking. Much appreciated. Diane, Assistant Manager
Every thing was explained in easy…
Every thing was explained in easy terms, the staff were great
November 8, 2025
Reply from Hays Travel - Dumfries
Thanks for your kind comments, they are much appreciated. Glad to have a great trip arranged for you! Holly and Kira
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