Abbey and Craig in the Dunfermline branch were so helpful and courteous. Abbey dealt with our bookings in an efficient, professional and friendly manner. We would highly recommend their services.
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See what reviewers are saying
Brilliant experience with Hays travel! I contacted with details of what I was looking for and Jack called me straight away with options. Not only did they beat the deal we had been looking for, but go... See more
Company replied
They were very helpful and very nice I use Dunfermline hays very good at helping with your holiday from start to finish
Company replied
Craig always goes the extra mile very professional and informative. All the staff in the Dunfermline shop are friendly and always willing to help. Makes booking our trips away a very positive experie... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Kingsgate centre, KY12 7QU, Dunfermline, United Kingdom
- 01383257040
4.9
Excellent
604 reviews
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My dad and I booked with Hays earlier…
My dad and I booked with Hays earlier on in the year and were more than happy with the service we received so decided to used the service again.
Again we were more than happy with the service we received and are looking forward to our holiday.
July 26, 2025
Reply from Hays Travel - Dunfermline
Many thanks .
Reply from Hays Travel - Dunfermline
Thank you very much!
Reply from Hays Travel - Dunfermline
Many thanks
Fantastic, accessible experience with Holly
We were looking to enquire about a holiday to Iceland and firstly tried to get into a different travel agents, which we were unsuccessful with due to there being 2 steep steps to get in and a very narrow doorway. My mum is in a wheelchair and we couldn’t gain access to this building, we also weren’t offered any help from the staff here.
We then approached Hays, and a lovely girl named Holly opened and help open the door for us so my mum and I could get in with ease. She moved chairs etc to allow my mum to get in and greeted us with a smile.
We discussed what we were looking to book and she helped us find appropriate dates, a suitable location, and answered every question I had with no problem. She was kind, friendly, and helpful, making us feel really at ease when booking our holiday.
She made us aware of things like travel insurance, money cards, and travel money, and kept us really informed of costs etc.
Well done Holly from the Dunfermline store, you are a credit to Hays and a fantastic person, thank you for our experience:)
July 18, 2025
Reply from Hays Travel - Dunfermline
Thank you so much for your kind review! It was a pleasure :)
I found that Craig was very helpful. Jersey
I found that Craig was very helpful. Done all the hard work making sure we had what we wanted for our holiday
July 16, 2025
Reply from Hays Travel - Dunfermline
Thank you .
Excellent team in dunfermline office
Excellent team in dunfermline office. Always willing to assist and provide exceptional customer service... highly recommend to anyone looking to travel hassle free.
July 5, 2025
Reply from Hays Travel - Dunfermline
Thank you for your kind review!
Reply from Hays Travel - Dunfermline
Thank you very much
Scott was exceedingly patient
Scott was very friendly, exceedingly patient and couldn't have been more helpful.
July 8, 2025
Reply from Hays Travel - Dunfermline
many thanks for ypour review, I am glad we managed to get you sorted out. It will be a great cruise
Love the experience every time I book a…
Love the experience every time I book a holiday in Hays Dunfermline. They can’t do enough for you . Booked another cruise yesterday and once again Scott couldn’t do enough for me !! Definitely a 5 star from me
July 5, 2025
Reply from Hays Travel - Dunfermline
Thank you for your review!
Scott's attention to detail and his…
Scott's attention to detail and his willingness to stay beyond closing time to finish our complex booking./
July 3, 2025
Reply from Hays Travel - Dunfermline
Many thanks for your kind words .
Very helpful member of staff with…
Very helpful member of staff with excellent travel knowledge.
July 2, 2025
Reply from Hays Travel - Dunfermline
Many thanks :)
Craig and Scott very professional
Craig and Scott very professional, knowledgeable and extremely helpful
Booked Malta and took Craig's recommendation.
I'm a disabled gentleman going with my daughter in 29 July ina few weeks time
Colin
June 24, 2025
Reply from Hays Travel - Dunfermline
Thanks Colin I'm sure you will have a great time .
Scott and Holly at the Dunfermline…
Scott and Holly at the Dunfermline branch are both fantastic, explanation of all our needs, just overall great.
June 30, 2025
Reply from Hays Travel - Dunfermline
Many thanks
Great customer service
Great customer service. Friendly staff who are very helpful and knowledgeable. No fuss and great to deal with.
Good prices and payment options.
Highly recommend Hays Travel.
June 29, 2025
Reply from Hays Travel - Dunfermline
Many thanks
Best customer service
Best experience in booking a hoilday for my family and I scott was brilliant from beginning middle and end have been away on a hoilday for a while so was expecting it to be too overwhelming pleased to say scott has helped us massively in getting a great hotel hoilday and has given the best customer service has great listening skills and all the advice and tips we are all looking forward to our hoilday thankyou so much kind regards jill
June 27, 2025
Reply from Hays Travel - Dunfermline
Many thanks Jill for your kind words .
Craig was more than helpful did…
Craig was more than helpful did everything for us which is good when you get elderly. Also explained how to get from the airport to the hotel and gave us good suggestions what to see. Give him 5 stars.
June 9, 2025
Reply from Hays Travel - Dunfermline
Thanks Ann , I hope you have a fantastic time in Belfast .
Our travel consultant Scott
Our travel consultant Scott, Dunfermline was highly efficient and we would highly recommended him. Extremely efficient, knowledgable and polite.
June 9, 2025
Reply from Hays Travel - Dunfermline
many thanks for your kind review, have an amazing holiday.
Great welcoming and found a holiday…
Great welcoming and found a holiday exactly what we wanted
June 8, 2025
Reply from Hays Travel - Dunfermline
Thank you for your kind review - Have a fantastic holiday
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