Hays Travel - Dunfermline Reviews 

606
TrustScore 5 out of 5

4.9

16 Kingsgate centre, KY12 7QU Dunfermline, GB


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Rated 5 out of 5 stars

My wife walked into your Dunfermline branch and spoke with Stuart, leaving our details of what we were looking for on specific dates. Stuart researched for us to find a trip that fitted our dates exa... See more

Rated 5 out of 5 stars

Abbey and Craig in the Dunfermline branch were so helpful and courteous. Abbey dealt with our bookings in an efficient, professional and friendly manner. We would highly recommend their services.

Company replied

Rated 5 out of 5 stars

Brilliant experience with Hays travel! I contacted with details of what I was looking for and Jack called me straight away with options. Not only did they beat the deal we had been looking for, but go... See more

Company replied

Rated 5 out of 5 stars

Scott was very helpful during the enquiry and the booking making helpful suggestions He remembered us when we went in the nxt day to book , saying her would be bak in touch in March 2027 to ensure... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 16 Kingsgate centre, KY12 7QU, Dunfermline, United Kingdom

  • 01383257040

4.9

Excellent

TrustScore 5 out of 5

606 reviews

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4.9

All reviews

(606)

126,693 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amber was fab as usual

Amber was fab as usual! Made the whole process easy and quick! Thank you x

May 30, 2025
Hays Travel - Dunfermline logo

Reply from Hays Travel - Dunfermline

Thank you .

Rated 5 out of 5 stars

Helpful

Holly knows her subject well and was very confident, friendly and helpful.

June 3, 2025
Hays Travel - Dunfermline logo

Reply from Hays Travel - Dunfermline

Many thanks for your kind words

Rated 5 out of 5 stars

I was very stressed about booking…

I was very stressed about booking flights. So I popped into Hays Travel in Dunfermline and a lovely young lady called Holly, took all the stress away and did it all for me. She got my flights booked and sorted out the meals and baggage. She kept me informed all the way through. She's a diamond.

May 28, 2025
Hays Travel - Dunfermline logo

Reply from Hays Travel - Dunfermline

Thank you for the kind review!

Rated 5 out of 5 stars

Had a great experience with Craig in…

Had a great experience with Craig in your Dunfermline store, he was very friendly, helpful and informative and helped us pick the perfect holiday! Will definitely be back next year.

April 23, 2025
Hays Travel - Dunfermline logo

Reply from Hays Travel - Dunfermline

Thanks Sheila .

Rated 5 out of 5 stars

Craig Hays Travel Dunfermline .

Craig asked us where and when we wanted to go, and what we were looking for from our holiday. Our likes and dislikes.

April 19, 2025
Hays Travel - Dunfermline logo

Reply from Hays Travel - Dunfermline

Thank you for your review

Rated 5 out of 5 stars

Excellent booking process

I originally contacted Hays Dunfermline through Facebook after seeing a great deal advertised on their page and Scott responded quickly with details of the cruise I was interested in.
A few days later I called Scott and he answered all my questions and then booked the cruise for me.
Scott was incredibly helpful throughout and took time to explain everything clearly.

April 24, 2025
Hays Travel - Dunfermline logo

Reply from Hays Travel - Dunfermline

Many thanks for your kind words .

Rated 5 out of 5 stars

Helpful

Helpful, efficient, friendly service from representative.

April 22, 2025
Hays Travel - Dunfermline logo

Reply from Hays Travel - Dunfermline

Many thanks

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Craig spent a lot of time finding a holiday which suited our needs. He was most helpful and honest with his advice.

April 6, 2025
Hays Travel - Dunfermline logo

Reply from Hays Travel - Dunfermline

Many Thanks for your review

Rated 4 out of 5 stars

Easy to book…

Easy to book holiday through your representative and more information is accessible on the holiday.

March 25, 2025
Hays Travel - Dunfermline logo

Reply from Hays Travel - Dunfermline

Thank you .

Rated 5 out of 5 stars

Good service

Holly was helpful and pleasant

April 12, 2025
Hays Travel - Dunfermline logo

Reply from Hays Travel - Dunfermline

Thank you for your kind words, Hope you enjoy your holiday!

Rated 5 out of 5 stars

Just gained a new customer

This is the first time using hays and I was very impressed Scott made it easy and was able to advise on locations and hotel allowing us to make a decision on our family holiday We found his knowledge and the fact that he was helping us find what suited us rather what was easier for the him refreshing. We will certainly be calling in again near sept for our next holiday thank you

April 10, 2025
Hays Travel - Dunfermline logo

Reply from Hays Travel - Dunfermline

Thank you for your review!

Rated 5 out of 5 stars

liday at hays travel with…

I booked a holiday at hays travel with Scott. He was very friendly and good knowledge of countries we were interested in. Great customer service. Would use hays again.

April 4, 2025
Hays Travel - Dunfermline logo

Reply from Hays Travel - Dunfermline

Thank you for your review!

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