We just popped into the Elgin branch as we had half an hour to spare and we’re thinking of booking a cruise for our honeymoon. Left details of what we were thinking about and within half an hour Lea... See more
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See what reviewers are saying
Amie sold it to us my partner gets very stressed and she went and understood she was perfect from start to finish very helpful nothing was any problem for her delighted with her
Company replied
Lovely young lady listened to our request and gave good advice. Helped with the technical stuff and sorted everything out. Excellent service.
Company replied
We felt like you listened to what it was that we actually wanted rather than what other travel groups wanted to sell. One of our large party is disabled and they could give us the reassurance we neede... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
142 High St, IV30 1BD, Elgin, United Kingdom
- 01343320008
4.9
Excellent
502 reviews
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Iona was very patient and smiley faced…
Iona was very patient and smiley faced with a couple of old foggies that didn't know what they wanted for a holiday.
February 18, 2026
Reply from Hays Travel - Elgin
Aw thank you so much, I'm glad we got you booked! - Iona :)
This is the third time we've booked…
This is the third time we've booked through Hays Travel and service has always been second to none really helpful and friendly it's actually a pleasure for us to go into Elgin and book our holiday the staff are all so friendly
February 14, 2026
Reply from Hays Travel - Elgin
We appreciate you booking with us again and are so happy to hear about the friendly and helpful service you've received. It's always a pleasure to book your holidays!
Reply from Hays Travel - Elgin
Thank you for the kind feedback - Team Elgin :)
1st time booking a holiday through hays…
1st time booking a holiday through hays and wont be the last. Leeane was extremely helpful and the process of booking the holiday took about 15 minutes from start to finish! I messaged about an advert and she explained upgrade options and sent photographs and the whole process was very simple! Will use again for sure
February 9, 2026
Reply from Hays Travel - Elgin
We're happy to hear that the booking process was so quick and easy for you. Thank you for sharing your experience; we appreciate your feedback and look forward to helping you again!
Reply from Hays Travel - Elgin
We appreciate you sharing your experience with us; we are so happy our team was helpful and welcoming during your visit with us.
Knowledgeable adviser who took time to…
Knowledgeable adviser who took time to understand the things that were importsbt for us in booking a trip to Disneyland Paris with our grandson. Sone great tips and honest advice.
January 30, 2026
Reply from Hays Travel - Elgin
Thank you so much for your kind words! 🌟 We’re thrilled to hear that our adviser could help you plan a special trip to Disneyland Paris and provide tips that made a difference. It’s always our goal to give honest advice and make sure every holiday is just right for our customers — especially for magical trips with little ones.
We hope you, your grandson, and the whole family have an amazing time at Disneyland Paris! 🏰✨
Great staff and very helpful
Great staff and very helpful as we are both profoundly deaf and one of the manager Karen is a great lady helping us to get our holiday booked so quickly and no problems.would recommend all the staff would be nice to learn signing language such us BSL for any customers who are hard of deaf..I give you 5stars well done..
February 1, 2026
Reply from Hays Travel - Elgin
Thank you for your kind 5-star review! We’re delighted Karen and the team could help make your booking quick and easy. We really appreciate your recommendation and hope you have a fantastic holiday. ⭐
I was most satisfied with the…
I was most satisfied with the experience.
Iona was extremely courteous and dealt with my enquiry and subsequent booking.
Only disappointment was the price, but then there was nothing could be done about that!
February 3, 2026
Reply from Hays Travel - Elgin
Thank you for your kind review! We’re glad we could help you find the right option and that everything went smoothly - Iona
Very helpful staff
Had popped in earlier in the week and Leanne was very helpful with going through what was best for us as a group booking. Throughout the week she emailed various packages. Went in on Saturday to finalise booking with Iona, as it was Leanne’s day off, who was also very helpful with our enquiry and guided us through our final decision.
January 31, 2026
Reply from Hays Travel - Elgin
Thank you for your kind review. I’m glad we were able to assist you and help you find the right option. It’s great to hear that the process went smoothly and that you felt supported throughout.
Thank you again for choosing us, and we look forward to hearing all about your holiday! :)
Perfection personified.
Right from the time we walked in the door we were shown respect. The young lady who dealt with us was very pleasant and even when we changed the tour company, although she did not have knowledge of them, she made the effort to investigate this company to provide us with exactly what we required. This diligence makes her a valuable asset to the company and we would not hesitate to do business there again.
January 30, 2026
Reply from Hays Travel - Elgin
Thank you for your positive feedback. I'm so pleased to hear you felt respected and well looked after, and that I went the extra mile to meet your needs. I truly appreciate your support and look forward to assisting you again in the future. Thanks Iona
Helpful staff
Aimee was very friendly and helpful. We are novices about booking abroad and she had a lovely reassuring manner and answered all our questions big or small with patience and knowledge. We felt in safe and competent hands.
January 29, 2026
Reply from Hays Travel - Elgin
Thank you for the lovely comments, I appreciate it. I'm so glad we found the perfect holiday for you! - Aimee :)
Karen provided exceptional service
Karen provided exceptional service, assisting us in selecting the ideal family vacation. We eagerly anticipate our trip in April.
January 21, 2026
Reply from Hays Travel - Elgin
Thank you so much for the lovely feedback, Your all going to have such a fab time :) x
Very straightforward easy and…
Very straightforward easy and comprehensive, I’ve booked many times with Hays and will continue to do so
January 25, 2026
Reply from Hays Travel - Elgin
Thanks so much for your kind feedback! We’re really pleased to hear you found the booking process straightforward and easy. Your continued trust in Hays means a lot to us, and we look forward to helping you again soon. 😊
Fantastic service as always ❤️
January 23, 2026
Reply from Hays Travel - Elgin
We appreciate you taking the time to leave us such a wonderful review; we are so happy you are pleased with our service and look forward to arranging your future trips!
The staff were friendly and helpful and…
The staff were friendly and helpful and very knowledgeable.Nothing was a problem to them which was nice.Thanks to all the staff.
January 20, 2026
Reply from Hays Travel - Elgin
Thank you for your lovely feedback. We’re glad you found our staff friendly and helpful, and we really appreciate your kind words.
Dianne was very helpful and…
Dianne was very helpful and knowledgable about booking our cruise. She went above and beyond and took her time explaining the finer detail
January 18, 2026
Reply from Hays Travel - Elgin
Thank you so much for your lovely feedback! 🌟
We’re delighted to hear that Dianne was so helpful and knowledgeable when booking your cruise, and that she took the time to explain all the finer details. Going above and beyond for our customers is exactly what we strive for, so your comments really mean a lot.
Thank you for choosing us — we hope you have a fantastic cruise and look forward to helping you again in the future! 🚢✨
5 Star Service
Excellent service from the girls at Hays Elgin, look forward to booking our next holiday with you guys!
January 14, 2026
Reply from Hays Travel - Elgin
Thank you for your fantastic review! ⭐️
We’re so pleased to hear you received excellent service from the team at Hays Elgin. Your kind words mean a lot to us, and we can’t wait to help you book your next holiday.
We look forward to welcoming you back again soon! ✈️😊
Iona looked after us for our booking…
Iona looked after us for our booking following an initial enquiry with Leanne. Both ladies were very helpful and informative and made the whole process hassle free and enjoyable. Thank you.
January 17, 2026
Reply from Hays Travel - Elgin
Thank you for your kind feedback. We’re delighted to hear that Iona and Leanne were so helpful and made the process easy and enjoyable. We’ll be sure to pass on your thanks to them.
Reply from Hays Travel - Elgin
Thank you for the lovely comments! Team Elgin :)
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