We were REALLY impressed with Evie, who was extremely helpful and thorough when booking our trip to Cyprus. She listened carefully to all our needs and requests and went out of her way to make everyth... See more
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Great Travel Agents. Chloe was really kind and helpful as she was when I previously booked a holiday with her. She found me different choices based on my requirements. She gave me tips for when I trav... See more
Company replied
Chloe the manager of Fakenham Hays , Is truly a pleasure to visit , she works incredibly hard, and with so much passion, she will find you your perfect holiday , she is happy to sit going through va... See more
Company replied
Chloe was amazing, she listened to what we wanted and looked til she found us our perfect holiday. She gave us helpful advice on where to go to b3st suit all of our needs. She arranged our assisted t... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Millers Walk, NR21 9AP, Fakenham, United Kingdom
- 01328 856677
4.9
Excellent
414 reviews
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Brilliant service.
Once again the staff in branch especially Emmeline catered for our every need. The whole process took quite a while but she was very calm and patient with us sorting everything from start to finish. Chloe another young lady even brought us coffee. Excellent service.
November 23, 2024
Reply from Hays Travel - Fakenham
Hello Kevin, thank you so much for your very kind review! It was a pleasure, I'm always more than happy to take the time to get such a special anniversary trip booked correctly! Looking forward to seeing you in branch again soon :) - Emm
very helpful
November 22, 2024
Reply from Hays Travel - Fakenham
Dear Mr Ross,
Thank you so much for your 5* review. We look forward to seeing you again soon.
Best Wishes
Chloe
The person who dealt with my inquiry…
The person who dealt with my inquiry (Emmaline?) was extremely helpful and well organised.
November 20, 2024
Reply from Hays Travel - Fakenham
Hello Martin, it was my pleasure assisting you with your request, I'm more than happy to help! I look forward to seeing you in branch again soon :) Best Wishes, Emm
Very helpful and cheerful and…
Very helpful and cheerful and knowledgeable young lady called Tasha at Fakenham branch sorted our holiday explaining everything we needed to know. Would certainly use Hays travel again
October 30, 2024
Reply from Hays Travel - Fakenham
Dear Mrs Whittred,
Thank you so much for review, I'm so happy we were able to help you book the hotel and holiday you were looking for. We look forward to seeing you again soon.
Best Wishes
Tasha
Gail and Emmeline were amazing
Gail and Emmeline were amazing! Full of knowledge and found us an amazing deal. They are both a credit to the store!!
October 22, 2024
Reply from Hays Travel - Fakenham
Thank you so much for your lovely review Nicole, it was an absolute pleasure :) Can't wait to see you back in store again soon! - Emm
Highly recommended
Very efficient and friendly service by in branch staff. Competitive prices. Highly recommended.
October 19, 2024
Reply from Hays Travel - Fakenham
Dear Neil,
Thank you so much for booking with our team last week, we hope you enjoy your cruise and can't wait to see you again soon.
Best Wishes
Tasha & Emm
On Visiting your Fakenham shop I popped…
On Visiting your Fakenham shop I popped in for some advice and met a young lady called Natasha Southerland, I asked her about Family Holidays.
She was very friendly and helpful but she didn’t know what was to come next?
Thanks to her hard work and patience we have successfully booked a family holiday for 18 People
To Tenerife next August 2025 and taken care of everything for us our ages are 77 for myself and my partner 82 I think 5 stars for her is not enough.
Brian Dolby and Carole Yallop
October 9, 2024
Reply from Hays Travel - Fakenham
Dear Brian & Carole,
Thank you so much for this fantastic review, it has truly made me smile. If I could review my customers you would all be 5*'s too, looking forward to seeing you all again soon.
Best Wishes
Tasha
Natasha was very efficient and friendly…
Natasha was very efficient and friendly and dealt with our enquiry professionally.
October 8, 2024
Reply from Hays Travel - Fakenham
Dear Mr Escalante,
Thank you so much for your review, it was a pleasure helping you book the apartment you were looking for. We look forward to seeing you again soon!!!
Best Wishes
Tasha
Received a response immediately to my…
Received a response immediately to my enquiry details and price confirmed by email and phone then visited the shop to pay all in one day 👍 staff very pleasant, friendly and knowledgeable. Would definitely use them again.
October 5, 2024
Reply from Hays Travel - Fakenham
Dear Maria,
Thank you so much for your booking, it was lovely to support you through our Facebook Page and we can't wait to see you all again soon.
Best Wishes
Tasha :)
Top service every time
Top service every time. Highly recommend Hay’s travel. They’re all super and knowledgeable. Tash went above and beyond to find my holiday and tweaked everything to suit me.
September 24, 2024
Reply from Hays Travel - Fakenham
Thank you for your lovely reply. It was so lovely to help book this amazing holiday :)
Quick and efficient
September 15, 2024
Reply from Hays Travel - Fakenham
Thank you For Your Review
Chloe :)
Chloe was very helpful and made the…
Chloe was very helpful and made the experience lovely
September 11, 2024
Reply from Hays Travel - Fakenham
Thank you for your lovely review Sami, it was my pleasure helping you find a lovely holiday for you and your son. Let the count down begin :) Chloe
Very helpful
Went to book a xmas market trip in germany. The staff was so helpful with locations flights etc. we was very pleased we went back with a box of chocolates for them to share.
September 4, 2024
Reply from Hays Travel - Fakenham
Dear Ian
Thank you very much for your kind review, and the chocolates were very much appreciated! We hope you have a wonderful time and look forward to seeing you in branch again soon
Best wishes,
Emm
Reply from Hays Travel - Fakenham
Dear Stuart,
Thank you so much for your 5* review!
We look forward to seeing you again soon.
Best Wishes
Laurence
Reply from Hays Travel - Fakenham
Dear Frances,
Thank you so much for your lovely feedback regarding the service you received with our team. We look forward to seeing you again in the future.
Best Wishes
Emm
Reply from Hays Travel - Fakenham
Dear Dean,
Thank you so much for your 5* review, it truly means a lot to the team and we look forward to seeing you again soon.
Best Wishes
Tasha
Lauren was extremely helpful and looked…
Lauren was extremely helpful and looked up every possible flight for our trip to New Zealand to find the best one for us. She sorted our insurance and hotel at Heathrow. Well done.
August 24, 2024
Reply from Hays Travel - Fakenham
Dear Pauline,
Thank you so much for your lovely feedback, we look forward to supporting you with you booking before you travel.
Best Wishes
Tasha
Reply from Hays Travel - Fakenham
Dear Sylvia,
Thank you so much for your lovely review regarding our customer service. We look forward to seeing you again soon.
Best Wishes
Emm
I wanted to book two flights and…
I wanted to book two flights and Natasha was great she had all the info i needed and more simple easy done what more can i say Thank You.
August 16, 2024
Reply from Hays Travel - Fakenham
Dear Kevin,
Thank you so much for your lovely review and I'm so pleased I was able to help you with your flight. See you soon!
Best Wishes
Tasha
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