Sophie went above and beyond to sort a problem with my booking! It was such a relief knowing that she worked through everything and sorted it for me. This is the third trip I have booked with her and... See more
Company replied
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See what reviewers are saying
We have used Hays now a few times and do like the way the travel agency is run, all the staff are very friendly and helpful so we will continue to use the branch at Finaghy, well done keep up the good... See more
Company replied
Sophie, from the first minute I first spoke to her in January, up till now, has been so friendly & helpful every single time I’ve spoken to her. A lovely girl & a pleasant experience, even when she wa... See more
Company replied
I usually deal with Emma but she was on leave. Sophie was the person who i spoke with. She finalised details of my upcoming Cruise and also she give me lots of details regarding a Christmas Market i w... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
129a Upper Lisburn Road, BT10 0LH, Finaghy, United Kingdom
- 02892290224
4.9
Excellent
567 reviews
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Explained why I wanted to book this…
Explained why I wanted to book this holiday and the agent karen went above and beyond to accommodate me excellent service
August 12, 2025
Reply from Hays Travel - Finaghy
thank you for your kind reviews
Always great experience from the girls…
Always great experience from the girls at Finaghy. Wouldn’t go anywhere else
August 17, 2025
Reply from Hays Travel - Finaghy
Thank-you for your kind feedback and we look forward to helping you with anything else in the future .
Reply from Hays Travel - Finaghy
Thank-you for your kind feedback and we look forward to helping you with anything else in the future .
Reply from Hays Travel - Finaghy
Thankyou for kind feedback it was a pleasure to sort everything out for your holiday :)
Finaghy staff very helpful
Sophie was very engaging and very informative even though she was quite young and an inexperienced traveller. She was a lovely young lady and very helpful and quick to reply to any correspondence.
August 1, 2025
Reply from Hays Travel - Finaghy
Thankyou for kind feedback it was a pleasure to sort everything out for your holiday :)
Reply from Hays Travel - Finaghy
thankyou for kind feedback it was a pleasure to sort everything out for your holiday
Reply from Hays Travel - Finaghy
thankyou for kind feedback it was a pleasure to sort everything out for your holiday
Great Service
Fantastic service received from Karen and Emma in Finaghy branch from start to finish with booking our holiday to Thialand.
This was first time we have booked a big long hall holiday with connecting locations so was a bit daunting, but Karen/Emma made everything go smoothly, organising all flights and hotels etc and kept us up to date throughout the process.
August 3, 2025
Reply from Hays Travel - Finaghy
Thank you so much for your kind words, only too happy to help :)
Best value, convenient, great service with a pleasant manner.
I trust Hays to provide me with value for money holidays, up to date information on resorts, flights and currency. Emma at the Finaghy branch helped us organise a special family trip to Japan and we feel confident that it will go smoothly as she and other members of staff at Hays Finaghy have enabled us to enjoy past holidays. Best value, great service, nothing it too much trouble with a pleasant informative manner.
July 24, 2025
Reply from Hays Travel - Finaghy
Thank you for your lovely feedback, always a pleasure to find your holiday :-)
Cathy was absolutely amazing
Cathy was absolutely amazing, especially finding me what I think is the perfect holiday for my children thank you so much
July 24, 2025
Reply from Hays Travel - Finaghy
Thank you so much Matthew, it was a pleasure to help :)
Reply from Hays Travel - Finaghy
Thank you for your lovely feedback :-)
Reply from Hays Travel - Finaghy
Thank you so much for your kind words :)
Great communication with staff!
Karen was great to book and confirmed all details as we went along!
Great price, good discount so very happy!
July 21, 2025
Reply from Hays Travel - Finaghy
Thank you for the lovely feedback :-)
Tailor-made trip - perfect for us.
We only had a bit of an idea of the sort of tour that we wanted. Hayes at Finaghy were able to take our ideas and come back to us with several options that were all great - almost as if they were tailor-made for us. Choosing the right trip in the end from the selection presented was easy and we can't wait for our holiday to come around.
July 19, 2025
Reply from Hays Travel - Finaghy
Thank you so much Irene for your kinds words, only too happy to help :)
Cathy was great
Cathy was great , polite and patient. Got us various options , helped with advice. Great job , will recommend to friends and family
July 17, 2025
Reply from Hays Travel - Finaghy
Thank you for your lovely feedback :-)
Great city break advice.Very helpful and great product…
Very helpful and great product knowledge from the lady who booked us a short break in Copenhagen. She had been to Copenhagen herself and clearly knew quite a lot about the city and it’s attractions.
July 8, 2025
Reply from Hays Travel - Finaghy
Thank you for the lovely feedback. It was a pleasure to book your holiday :-)
Brilliant Service
Brilliant service, in all aspects, by Emma and the team at Hayes Finaghy.
Thank you for making our holiday booking and planning so simple, straight forward and such great value for money.
Best regards
Neil
July 12, 2025
Reply from Hays Travel - Finaghy
Thank you so much Neil for your kind comments :) We always aim to please
Very quick to confirm the booking
Very quick to confirm the booking. Called me back within a few hours to confirm the availability. Small error with the invoice but Martina handled it with in an hour.
July 12, 2025
Reply from Hays Travel - Finaghy
Thank you for your lovely feedback :-)
Karen was lovely
Karen was lovely. Easy to talk to. Helped me get what I needed. Got me such a good deal and was so easy to get it completed.
July 11, 2025
Reply from Hays Travel - Finaghy
Thank you for the lovely feedback :-)
Karen was fantastic
Karen was fantastic! Got us everything we needed and very quick to sort anything extra we wanted! 5 star customer service
July 1, 2025
Reply from Hays Travel - Finaghy
Thanks for the lovely feedback it was a pleasure to sort your family holiday
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