Hays Travel - Flint Reviews 461

TrustScore 5 out of 5

4.9

28 Church Street, CH6 5AL Flint, GB


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Rated 5 out of 5 stars

Emma was great, she helped pull together all the elements of our special fly-cruise Asia-Australia for 2028. She was patient and knowledgeable about the 3rd party company, she ensured they were offer... See more

Company replied

Rated 5 out of 5 stars

Macy and all other staff were helpful , polite and patient. She came up with other suggestions and nothing is ever too much trouble. Wouldn’t use any other travel shop.

Rated 5 out of 5 stars

After a pretty miserable couple of years, I finally decided to treat my family to a well-deserved holiday and I’m so glad I chose Hays Travel to help make it happen. From the moment I walked in, I... See more

Rated 5 out of 5 stars

As usual went into flint branch.n wales already knew what and where we wanted to book but the staff were brilliant gave us a great deal on my holiday including insurance sorted everything there and t... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 28 Church Street, CH6 5AL, Flint, United Kingdom

  • 01352 761000

4.9

Excellent

TrustScore 5 out of 5

461 reviews

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Rated 5 out of 5 stars

After a pretty miserable couple of…

After a pretty miserable couple of years, I finally decided to treat my family to a well-deserved holiday and I’m so glad I chose Hays Travel to help make it happen. From the moment I walked in, I was given honest, helpful advice that made the whole process stress-free and enjoyable.

The travel agent I dealt with was absolutely fantastic friendly, knowledgeable, and genuinely cared about finding the perfect holiday for us. Nothing felt rushed, and every question I had was answered with confidence and clarity.

Thanks to their support, I’m now counting down the days with a big smile on my face. I’ll definitely be using Hays Travel again in the future and wouldn’t hesitate to recommend them to anyone looking for a great holiday experience.

April 20, 2026
Rated 5 out of 5 stars

Very helpful

Very helpful

April 9, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Thank you for your review. We're happy you had a lovely booking experience with us

Hays Travel Flint

Rated 5 out of 5 stars

Emma was great

Emma was great, she helped pull together all the elements of our special fly-cruise Asia-Australia for 2028. She was patient and knowledgeable about the 3rd party company, she ensured they were offering us the correct cabin and stay over hotels. Emma asked them the questions we needed to ask (it will be only our 2nd cruise), to ensure we have the dream 70 birthdays cruise (both of us) we both are hoping for.

April 7, 2026
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Reply from Hays Travel - Flint

Beryl Tucker,

I am so glad I could help plan your special fly-cruise for your milestone birthdays! It will truly be a fantastic memorable trip. Thank you for your review & booking in store with me.

Regards
Emma
Hays Travel Flint

Rated 5 out of 5 stars

This is the third holiday inside the…

This is the third holiday inside the last 6 months I have booked through Hayes travel in flint and have been looked after by young Masey who is a very friendly and professional young lady need I say more? Thank you again

April 3, 2026
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Reply from Hays Travel - Flint

Michael Bibby,

We're so glad to hear you've had such positive experiences at our Flint branch. It's wonderful that you feel so well-cared for that you keep returning! Thank you for your kind words.

Regards
Hays Travel

Rated 5 out of 5 stars

Use Hayes quite regularly

Use Hayes quite regularly, always a warm welcome, friendly, helpful, nothing is too much trouble. Can always pop in with a query and do all the printing of paper work for you

April 8, 2026
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Reply from Hays Travel - Flint

Patricia rush,

We appreciate you taking the time to leave us such a complimentary review. We're so happy to hear that you consistently receive a warm welcome and helpful service from our team.

Regards
Hays Travel

Rated 5 out of 5 stars

Masie was very profesional and very…

Masie was very profesional and very helpful x

March 31, 2026
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Reply from Hays Travel - Flint

Julie,

We appreciate you taking the time to leave us a review! We're so glad that you found our service helpful and professional.

Regards
Hays Travel

Rated 5 out of 5 stars

Very helpful

Very friendly staff and knowledgeable about holiday planning

March 29, 2026
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Reply from Hays Travel - Flint

Richard Seaward,

We appreciate your kind words! We're happy to hear that our staff made your holiday planning experience so pleasant and informative.

Regards
Hays Travel

Rated 5 out of 5 stars

Very approachable staff friendly and…

Very approachable staff friendly and very knowledgeable about what you are looking for always ready to help nothing is too much trouble for them would highly recommend Hayes travel in Flint

March 26, 2026
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Reply from Hays Travel - Flint

Tracey,

We appreciate your kind words! We're so happy to hear that you find our Flint team approachable, friendly, and knowledgeable. It's great to know they are always ready to help.

Regards
Hays Travel

Rated 5 out of 5 stars

Always excellent service from the staff

Always excellent service from the staff

March 24, 2026
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Reply from Hays Travel - Flint

Sheree,

We appreciate you taking the time to share your experience. We are so glad our team consistently provides excellent service!

Rated 5 out of 5 stars

Another amazing holiday booked with…

Another amazing holiday booked with Ashlee Graham! Listening to what we wanted from our holiday, thank you. 😊

March 14, 2026
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Reply from Hays Travel - Flint

J D Jones,

We're so happy to hear that we could assist you in booking another amazing holiday! Thank you for letting us know that we listened to your needs.

Rated 5 out of 5 stars

First class from Macie as usual

First class from Macie as usual

March 18, 2026
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Reply from Hays Travel - Flint

Sue Allmark,

We're glad you enjoyed your experience. Thank you for sharing your positive feedback; we appreciate it greatly.

Rated 5 out of 5 stars

Happy traveller

I use Hays travel in flint quite regularly and all ways find the staff pleasant and helpful

March 13, 2026
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Reply from Hays Travel - Flint

Thank you for your kind words Ian :)

Rated 5 out of 5 stars
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Cora Dodd,

We appreciate your kind words regarding our helpfulness and friendly smiles; we're so glad we could provide a positive experience.

Hays Travel

Rated 5 out of 5 stars

Recent visit

Because Macey who did my booking made it easy as always. I was also happy with the price of my holiday.

February 25, 2026
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Reply from Hays Travel - Flint

Beryl,

We're happy to hear that your booking process was easy, and you were pleased with the price of your holiday. Thanks for your lovely review.

Hays Travel

Rated 5 out of 5 stars

Great service

March 4, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Thank you for your review. We're so glad you had a great booking experience with us

Hays Travel Flint

Rated 5 out of 5 stars

Helpful and knowledgeable staff

Helpful and knowledgeable staff

February 21, 2026
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Reply from Hays Travel - Flint

Lawrence,

We appreciate your feedback! We're so glad our staff was helpful and knowledgeable. Thank you for sharing your positive experience with us.

Hays Travel

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