Hays Travel - Flint Reviews 

508
TrustScore 5 out of 5

4.9

28 Church Street, CH6 5AL Flint, GB


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Rated 5 out of 5 stars

We have always headed over to hays travel for booking our holidays, there is no better feeling than actually going into store and speaking to somebody in person. Over the past year Ashleigh Graham ba... See more

Company replied

Rated 5 out of 5 stars

Fantastic knowledge of what I asked for. Very smooth transaction and very polite service. Would definitely recommend and book again at the Flint branch

Rated 5 out of 5 stars

Every one that works at the Flint branch are always cheerful and go above and beyond to get you the holiday that you want ,i cannot fault the staff that work there

Company replied

Rated 5 out of 5 stars

The girls in hays travel flint went above and beyond to find a holiday for me. Emma knew exactly what to look for when I explained what I was after. No pressure at all to book. Very thorough and I wil... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 28 Church Street, CH6 5AL, Flint, United Kingdom

  • 01352 761000

4.9

Excellent

TrustScore 5 out of 5

508 reviews

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4.9

All reviews

(508)

123,271 reviews in the last 12 months

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Rated 5 out of 5 stars

Booked my holiday experience a lot of holidays through Hays

Booked a lot of holidays through Hays, found all of the girls very good they take there time and go through everything that you want, they make it a calm happy experience, my holidays have always been great

February 3, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

O Williams,

We're happy to hear that our team provides a calm and happy booking experience, ensuring your holidays are great. Thank you for your positive feedback!

flint, Hays Travel

Rated 5 out of 5 stars

I was very happy booking my Holiday…

I was very happy booking my Holiday with Hays travel Flint.very pleasant and informative staff.would definitely use them again.

February 12, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Malcolm jones,

We're happy you were pleased with our informative and pleasant staff when booking your holiday. We appreciate your feedback and look forward to helping you again.

flint, Hays Travel

Rated 4 out of 5 stars

Pleasant and quick

Was able to locate and book a holiday we had seen online,very easy procedure.

February 5, 2026
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Reply from Hays Travel - Flint

Peter Jones,

We appreciate you taking the time to leave us a review. We are so happy to hear that booking your holiday was a very easy procedure.

flint, Hays Travel

Rated 5 out of 5 stars

Outstanding service

Emma in Flint branch is amazing, nothing is too much trouble. She knows our preferences and understands exactly what we are looking for.
Always gives us 5 star treatment, we look forward to our future holidays that Emma sorts out for us.

January 31, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Linda Roberts,

We appreciate you taking the time to share your kind words. We're so happy to hear that our team member consistently provides you with outstanding service and understands your holiday preferences.

flint, Hays Travel

Rated 5 out of 5 stars

Great experience

Great experience! Ashley was very informative and helpful!

Thank you!

January 27, 2026
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Reply from Hays Travel - Flint

Carly,

We appreciate you sharing your experience with us! We're glad that our agent was helpful and informative. Thank you!

flint, Hays Travel

Rated 4 out of 5 stars

the process of booking was made easier…

the process of booking was made easier than booking on line. This in part due to the accomodation not being available for cosy doubles which are advocated in the introduction for single bookings for most of our choices. In fact we had to resort to choosing only one available out of 5 destinations we had short listed. The fact that the coach seatings were barely a 1/4 full meant that the detinations were not almost fully booked. An inexplicable conumdrum.

January 30, 2026
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Reply from Hays Travel - Flint

janet thompson,

We appreciate you bringing the booking and availability issues to our attention. We're sorry the cosy doubles weren't available and that your destination choices were limited. We'll look into the coach seat availability to improve our booking process. Thanks for your feedback.

flint, Hays Travel

Rated 5 out of 5 stars

Lovely staff so helpful

Lovely staff so helpful

January 23, 2026
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Reply from Hays Travel - Flint

We appreciate you taking the time to leave us this great review; we are so happy you found our staff lovely and helpful.

Hays Travel

Rated 5 out of 5 stars

Holiday booking was fun.

Staff worked very hard to meet all our requirements, and believe me they were challenging requirements.
All the staff were super friendly and we all had a good laugh along the way.

January 28, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

We appreciate your kind words! It's great to hear that our team's efforts to meet your challenging requirements were successful and that you enjoyed your time with us.

Hays Travel

Rated 5 out of 5 stars

Great service and very friendly

Great service and very friendly

January 21, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

James,

We appreciate you sharing your positive experience; we are so glad you found our service great and our staff friendly during your visit!

Hays Travel

Rated 5 out of 5 stars

Lovely helpful staff in Hays travel…

Lovely helpful staff in Hays travel Flint. They helped me book my cruise and answered all my questions and made enquiries for me. Thank you so much x

January 20, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Karen,

We appreciate you taking the time to leave us such a wonderful review. We are so happy that our team could assist you with your cruise booking and answer all of your questions!

Hays Travel

Rated 5 out of 5 stars

Very helpful advice given

Very helpful advice given – with a smile and cheery word. We have not travelled abroad for 20 years and needed help acclimatising to new procedures. Just what we wanted – we will certainly book further holidays here.

January 27, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

John Biltcliffe,

We're happy to hear that our advice was helpful and made you feel comfortable with new travel procedures. We appreciate your feedback and look forward to helping you book future holidays.

Hays Travel

Rated 5 out of 5 stars

Emma was knowledgeable

Thankyou Emma for your help with our holiday booking. All the staff are always so helpful amd friendly

January 26, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Lynne Sherratt,

We appreciate you taking the time to leave us such a wonderful review! We are so happy we could provide you with a great booking experience.

Hays Travel

Rated 5 out of 5 stars

The representative was really helpful

The representative was really helpful

January 17, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

marion danson,

We appreciate you sharing your experience. We are so glad to hear that our representative was helpful to you during your interaction.

Hays Travel

Rated 5 out of 5 stars

As usual went into flint branch.n wales…

As usual went into flint branch.n wales already knew what and where we wanted to book but the staff were brilliant gave us a great deal on my holiday including insurance sorted everything there and then all the staff are so helpfull and freindly and know there jobs thats why keep going back to them

January 11, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Darren Mccarthy,

We're happy to hear that you had such a positive experience at our Flint branch! We appreciate your kind words regarding our team's helpfulness and expertise, and we're so glad we could assist you with your holiday booking.

Hays Travel

Rated 5 out of 5 stars

Both Staff were so helpful

Both Staff were so helpful, nothing was too much to ask.

January 19, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

David Roberts,

We appreciate your kind words! We are so happy to hear that our staff were helpful and accommodating to your needs.

Hays Travel

Rated 5 out of 5 stars

Lanzarote here we come

My fiance and I went to Hayes Travel in Flint, sat down with Emma and had a entertaining experience while choosing our next holiday. She is fab.

January 18, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Mrs Lea Ann White ,

We're happy to hear that you and your fiance had an entertaining experience while choosing your next holiday. We appreciate your positive feedback and are glad you enjoyed your time.

Hays Travel

Rated 5 out of 5 stars

A lovely experience as usual

A lovely experience as usual, we always book with you. Lily Rose who helped us was a delight and so patient, we are all booked and looking forward to our holiday in July. Thanks Lily Rose and Hays Flint.

January 17, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Mary Tudor,

We're happy to hear that you had such a lovely experience booking with us again. We really appreciate your kind words and are delighted you found our team member so helpful!

Hays Travel

Rated 4 out of 5 stars

Very friendly

Very friendly . And helpfull

January 9, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

We appreciate your kind words and we are so glad that you found our team helpful and friendly during your visit!

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