Hays Travel - Flint Reviews 

508
TrustScore 5 out of 5

4.9

28 Church Street, CH6 5AL Flint, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We have always headed over to hays travel for booking our holidays, there is no better feeling than actually going into store and speaking to somebody in person. Over the past year Ashleigh Graham ba... See more

Company replied

Rated 5 out of 5 stars

Fantastic knowledge of what I asked for. Very smooth transaction and very polite service. Would definitely recommend and book again at the Flint branch

Rated 5 out of 5 stars

Every one that works at the Flint branch are always cheerful and go above and beyond to get you the holiday that you want ,i cannot fault the staff that work there

Company replied

Rated 5 out of 5 stars

The girls in hays travel flint went above and beyond to find a holiday for me. Emma knew exactly what to look for when I explained what I was after. No pressure at all to book. Very thorough and I wil... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 28 Church Street, CH6 5AL, Flint, United Kingdom

  • 01352 761000

4.9

Excellent

TrustScore 5 out of 5

508 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(508)

123,510 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb assistant helped find best…

Superb assistant helped find best options for holliday very polite have booked many times with hays this employee is a credit to the company

January 10, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

We're happy to hear that our assistant provided such excellent service and helped you find the best holiday options. We appreciate your continued bookings!

Rated 5 out of 5 stars

Staff are very helpfull especially Emma…

Staff are very helpfull especially Emma the manager

January 4, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

We appreciate your kind words about our helpful staff and are so glad you had a positive experience. Look forward to seeing you all again soon x

Rated 5 out of 5 stars

Always helpful say it so I understand…

Always helpful say it so I understand always book with them step by step so helpful any questions always answer

January 7, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

We're happy to hear that our team's clear, step-by-step assistance was so helpful to you. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Perfect customer service

Hays always listen to my requirements for a holiday, are attentive, extremely helpful and always with a smile!

January 9, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

We're happy to hear that our team listens to your needs and provides attentive service with a smile. Thank you for your positive feedback!

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly

January 8, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Thank you for your lovely feedback

Rated 5 out of 5 stars

Masey and Emma go above and beyond to…

Masey and Emma go above and beyond to book my holidays ♥️

January 7, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

We're happy to hear that your holiday booking experience was exceptional. Thank you for your positive feedback; it means a lot to us.

Rated 5 out of 5 stars

Excellent service

Excellent service, as usual. Macy being so helpful and a joy to talk to. Sorted our holiday (even though we had no idea where to go this time) . Is always a pleasure to go into your Flint shop.

December 31, 2025
Hays Travel - Flint logo

Reply from Hays Travel - Flint

We're happy to hear that you find our service excellent and appreciate the help in planning your holiday. We are so glad you enjoy visiting our shop.

Rated 5 out of 5 stars

Macy as always was very friendly…

Macy as always was very friendly efficient and polite.
She arranged our holiday at speed

January 3, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

We're happy to hear that your holiday arrangements were handled so efficiently and pleasantly. Thank you for your positive feedback.

Rated 5 out of 5 stars

Excellent service

Once again a very professional service by Massie. We dont go anywhere else to book our holidays.

January 3, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

We appreciate your continued booking with us and are so happy to hear you received a professional service. Thank you for your feedback.

Rated 5 out of 5 stars

Very helpful

Very helpful, very friendly and patient listened to what I wanted and went away sorted it all and called me back to see if the arrangements were all what I wanted then sorted out payment plan

January 1, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

We're happy to hear that you found our team helpful, friendly, and patient. Thank you for letting us know that we met your expectations and for the review!

Rated 5 out of 5 stars

Always a great team at your Flint…

Always a great team at your Flint branch. Nothing is too much trouble, you never feel rushed and they listen to all your needs, offering suggestions without pushing for a sale. Wouldn't go anywhere else. On this occasion Maisie was super helpful and patient x

November 25, 2025
Hays Travel - Flint logo

Reply from Hays Travel - Flint

We appreciate your kind words about our team! It's great to hear that you find us helpful and that we meet your needs so well. We always aim to provide excellent service.

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly, listen to me and understood my situation, all the ladies where smiley

November 28, 2025
Hays Travel - Flint logo

Reply from Hays Travel - Flint

We're happy to hear that our team was helpful and understanding of your situation. Thank you for your positive feedback and kind words!

Rated 5 out of 5 stars

As usual girls made visit easy and very…

As usual girls made visit easy and very professional

November 26, 2025
Hays Travel - Flint logo

Reply from Hays Travel - Flint

We're happy to hear that your visit was easy and professional. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Great experience at hays today booking…

Great experience at hays today booking our holiday for February 2026 Rhian looked after us with a smile everything done easy and explained clearly Great service

November 7, 2025
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Thank you for your lovely feedback

Rated 5 out of 5 stars

Greeted nice

Greeted nice , told them what i wanted, and the young lady I spoke to,was excellent ,got what I wanted and booked a holiday, simple.no problems,great service

November 4, 2025
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Thank you for such great feedback

Rated 5 out of 5 stars

Another holiday booked through hays…

Another holiday booked through hays flint .the girls are so helpful, making sure everything is thought of for my holiday, Nice cup of tea,while going through it all .Highly recommend .I wouldn't go anywhere else.

October 28, 2025
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Thank you so much for booking with us again, lovely to see you in store. See you again soon

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look