Hays Travel - Flint Reviews 

508
TrustScore 5 out of 5

4.9

28 Church Street, CH6 5AL Flint, GB


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Rated 5 out of 5 stars

We have always headed over to hays travel for booking our holidays, there is no better feeling than actually going into store and speaking to somebody in person. Over the past year Ashleigh Graham ba... See more

Company replied

Rated 5 out of 5 stars

Fantastic knowledge of what I asked for. Very smooth transaction and very polite service. Would definitely recommend and book again at the Flint branch

Rated 5 out of 5 stars

Every one that works at the Flint branch are always cheerful and go above and beyond to get you the holiday that you want ,i cannot fault the staff that work there

Company replied

Rated 5 out of 5 stars

The girls in hays travel flint went above and beyond to find a holiday for me. Emma knew exactly what to look for when I explained what I was after. No pressure at all to book. Very thorough and I wil... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 28 Church Street, CH6 5AL, Flint, United Kingdom

  • 01352 761000

4.9

Excellent

TrustScore 5 out of 5

508 reviews

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4.9

All reviews

(508)

121,826 reviews in the last 12 months

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Rated 5 out of 5 stars

Staff very friendly and helpful

Staff very friendly and helpful. We never feel rushed into making a holiday decision. We always use HAYS now for these reasons after experiencing quite negative staff attitudes in the tui stores.

June 30, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Mr Wells

Thank you for your wonderful review! We are delighted to hear that our staff made you feel comfortable and unpressured when choosing your holiday. We appreciate your loyalty and look forward to assisting you with many more memorable trips.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Staff are friendly and very willing to…

Staff are friendly and very willing to help. They spent a long time making the booking for me and finding what I wanted.

July 1, 2026
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Reply from Hays Travel - Flint

Thank you for such great feedback. Look forward to seeing you in store again soon.

Hays Travel

Rated 5 out of 5 stars

Macy as always listened to what we…

Macy as always listened to what we wanted and offered suggestions and alternatives. This made it easy for us to decide on our holiday choice. Very efficient and helpful as are all staff in Flint branch .

June 25, 2026
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Reply from Hays Travel - Flint

Kevin,

Thank you for your wonderful feedback! We are so pleased to hear that our team listened to your needs and helped you choose your holiday. We appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Very good ,always keen to…

Very good ,always keen to help,Excellent. THANKYOU.

June 13, 2026
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Reply from Hays Travel - Flint

Mrs Mealor,

Thank you for your wonderful review! We are so pleased to hear that you found our team helpful and that you had such a positive experience. Your kind words are greatly appreciated.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Rang up for a price and the membwell doneer of…

Rang up for a price and the member of staff came back with a good quote. Went to the shop and spoke to the member of staff in person with the holday, parking and overmight stay by the airport all sorted in less than 20minutes.
The member of staff was both helpful and very pleasant nothing was to much
trouble.
Well done

June 16, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Karl,

We are so pleased to hear we could arrange everything so efficiently for you. Thank you for your wonderful feedback; we truly appreciate it!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Emma in Hayes travel went above and…

Emma in Hayes travel went above and beyond to help us book a holiday ,couldn’t fault the excellent service we received,Emma Reece is a credit to Hayes travel

June 16, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Kevin Daley,

We're so pleased to hear our team provided such excellent service. Thank you for your kind words; we truly appreciate them.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Very good

I always use hays travel flint

March 15, 2026
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Reply from Hays Travel - Flint

Ian,

We appreciate your continued loyalty. We are always here to help with your travel needs.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

It's always a pleasure visiting Hays…

It's always a pleasure visiting Hays Travel we always get a great reception! Rhian was very helpful with our holiday request and very efficient and the rest of the staff were friendly.

June 12, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Jeffrey,

We are so glad you always have a great experience with us! Thank you for your wonderful feedback; we truly appreciate it.

Kind Regards
Hays Travel

Rated 4 out of 5 stars

The ladies that we spoke to in the shop…

The ladies that we spoke to in the shop were very helpful and friendly. They were also very efficient and professional.

June 11, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Philip Smith,

We appreciate your kind words about our team's helpfulness and efficiency. We are delighted you had a positive experience.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Great Servic

Great Servic , Secind Cruise Booked.

The team at HAYS Flint are Superb

June 10, 2026
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Reply from Hays Travel - Flint

Graham Williams,

We're so happy you enjoyed our service and booked another cruise with us! Thank you for your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The girls in the flint shop are lovely…

The girls in the flint shop are lovely and very helpful

May 31, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Julie,

We are so pleased to hear you had such a positive experience with our team. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

This cruise was booked onboard

This cruise was booked onboard. But Macey sorted paperwork when we got home. Excellent.

May 22, 2026
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Reply from Hays Travel - Flint

Kevin Roberts,

We're so glad to hear we could assist with your paperwork after your cruise. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The staff were extremely helpful and…

The staff were extremely helpful and helped me get exactly what I asked for. The service from the staff in store was 5 star.

May 31, 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

leon bates,

We are so pleased to hear that our team provided you with excellent service and helped you find exactly what you needed.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

exceptional customer service received.

exceptional customer service received.
The booking process was clearly explained in a very professional manner by Rhian and Scott.

May 28, 2026
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Reply from Hays Travel - Flint

MR NIGEL STEALEY,

We are so pleased to hear you received exceptional customer service from our team. Thank you for your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

I booked a holiday here yesterday

I booked a holiday here yesterday, the staff member was friendly and patient and really helpful. Thank you

May 26, 2026
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Reply from Hays Travel - Flint

Rebecca,

We are so glad we could assist you with your holiday booking. We appreciate your kind words!

Kind Regards
Hays Travel

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