Hays Travel - Flint Reviews 

508
TrustScore 5 out of 5

4.9

28 Church Street, CH6 5AL Flint, GB


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Rated 5 out of 5 stars

We have always headed over to hays travel for booking our holidays, there is no better feeling than actually going into store and speaking to somebody in person. Over the past year Ashleigh Graham ba... See more

Company replied

Rated 5 out of 5 stars

Fantastic knowledge of what I asked for. Very smooth transaction and very polite service. Would definitely recommend and book again at the Flint branch

Rated 5 out of 5 stars

Every one that works at the Flint branch are always cheerful and go above and beyond to get you the holiday that you want ,i cannot fault the staff that work there

Company replied

Rated 5 out of 5 stars

Emma was great, she helped pull together all the elements of our special fly-cruise Asia-Australia for 2028. She was patient and knowledgeable about the 3rd party company, she ensured they were offer... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 28 Church Street, CH6 5AL, Flint, United Kingdom

  • 01352 761000

4.9

Excellent

TrustScore 5 out of 5

508 reviews

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4.9

All reviews

(508)

123,616 reviews in the last 12 months

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Rated 5 out of 5 stars

Very knowledgeable abougt holiday…

Very knowledgeable about holiday booked. Gave all the information we needed.
Polite and friendly service

August 24, 2025
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Thank you for such lovely feedback.

Rated 5 out of 5 stars

First of all welcomed by the lovely…

First of all welcomed by the lovely smiling Rhian.
She was so efficient at her job , and our holiday was all booked, boarding passes downloaded & island taxes complete . Always a pleasure using Hays , for our bookings. We should all do more to support local businesses.

August 22, 2025
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Reply from Hays Travel - Flint

Thank you so much for your lovely review! It's always a pleasure to see you both and book your holidays. I'm glad you had a great booking experience with me!

Rhian

Rated 5 out of 5 stars

Lovely helpful staff

August 8, 2025
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Thank you for your review. It's always lovely to see you both and book your holidays :)

Hays Travel Flint

Rated 5 out of 5 stars

Professional and Friendly Staff

Emma was very efficient, friendly and understood what type of holiday we were looking for. She navigated us through the search and used her knowledge to help us to form a short list.
We are happy with the booking we made and are looking forward to this holiday.

August 7, 2025
Rated 5 out of 5 stars

Holiday

As usual, booked holiday with Rhian. Very helpful and advised which destinations suited our requirements.
Recommended.

August 7, 2025
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Thank you for your lovely review. We're glad you had a great booking experience!

Hays Travel Flint

Rated 4 out of 5 stars

Hays in travel in Flint

I've used this company a few times
Always very helpful and kind
I give them a price I can afford for a holiday and they search Always for a better deal.

August 5, 2025
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Reply from Hays Travel - Flint

Thank you for your kind review. We're grateful for your continued support to our shop and so happy you've had another great booking experience with us.
If there is anything we can do to change from 4* to 5* please let us know. We always appreciate feedback to continue growing and learning :)

Hays Travel Flint

Rated 5 out of 5 stars

Our experience on booking our holiday…

Our experience on booking our holiday was very easy and the young trainee epwho dealt with our booking was really lovely along with the lady who was training her. I always use our local hayes travel in flint because I know we will be well looked after and can always rely on them to help if we are ever concerned about things.

August 5, 2025
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Reply from Hays Travel - Flint

Thank you for your kind words :)

Rated 5 out of 5 stars

Very friendly

Very friendly

July 27, 2025
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Thank you for you feedback, look forward to seeing you in store again soon

Rated 5 out of 5 stars

Emma was extremely helpful

Emma was extremely helpful and informative, sorted everything out for us and answered all of our questions.

August 2, 2025
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Reply from Hays Travel - Flint

Thank you for such lovely feedback. Have a fantastic holiday

Rated 5 out of 5 stars

The sales advisor was really helpful…

The sales advisor was really helpful and took the time to understand what I needed. She was incredible and definatly deserves a promotion

August 1, 2025
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Thank you for your kind words :)

Rated 5 out of 5 stars

Lots of help

The young lady Thian who helped us book our holiday was professional & helpful but funny too . Just perfect in dealing with us .

July 24, 2025
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Reply from Hays Travel - Flint

Thank you for your lovely review! It was a pleasure booking your holiday and having a good laugh. I'm glad you've had a great booking experience

Rhian

Rated 5 out of 5 stars

Ashleigh the lady that dealt with the…

Ashleigh the lady that dealt with the booking of our holiday was very polite knowledgeable and efficient
She answered all our queries with the minimum of fuss .I would also like to point out that we travel a lot with Jet 2 and we have always enjoyed a great relationship with all the staff

July 18, 2025
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Thank you for your kind words :)

Rated 5 out of 5 stars

Yet again we approached Emma Perez in…

Yet again we approached Emma Perez in your Flint branch.
Nothing is too much for her.
She is an absolute delight in every way. Sorted out everything we needed yet again.
If anyone I in any doubt about anything, I sincerely advise you speak to emma perez at Flint branch.
Holiday booked again with her with ease and efficiency and all explained with ease. We can't express more gratitude for Emma's help and guidance and personal delivery of our holidays as a whole. No Matter what, Emma gets and sorts out what you need and want. Brilliant. An absolute diamond.

July 13, 2025
Rated 5 out of 5 stars

Great friendly and efficient service

Great friendly and efficient service
Have booked with Hays travel Flint a few times now and will always be my first stop when booking a holiday

July 2, 2025
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Thank you for your lovely feedback, pleasure as always :)

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