Hays Travel - Flint Reviews 

510
TrustScore 5 out of 5

4.9

28 Church Street, CH6 5AL Flint, GB


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Rated 5 out of 5 stars

We have always headed over to hays travel for booking our holidays, there is no better feeling than actually going into store and speaking to somebody in person. Over the past year Ashleigh Graham ba... See more

Company replied

Rated 5 out of 5 stars

Excellent service always book my holidays through Hays travel you know your in safe hands

Rated 5 out of 5 stars

Every one that works at the Flint branch are always cheerful and go above and beyond to get you the holiday that you want ,i cannot fault the staff that work there

Company replied

Rated 5 out of 5 stars

Fantastic knowledge of what I asked for. Very smooth transaction and very polite service. Would definitely recommend and book again at the Flint branch


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 28 Church Street, CH6 5AL, Flint, United Kingdom

  • 01352 761000

4.9

Excellent

TrustScore 5 out of 5

510 reviews

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4.9

All reviews

(510)

124,458 reviews in the last 12 months

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Rated 5 out of 5 stars

Great friendly and efficient service

Great friendly and efficient service
Have booked with Hays travel Flint a few times now and will always be my first stop when booking a holiday

July 2, 2025
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Thank you for your lovely feedback, pleasure as always :)

Rated 5 out of 5 stars

Excellent service

Excellent service, Macy was super friendly and really efficient in sorting out our cruise. Very professional and informative. Would definitely recommend using Hays.

June 22, 2025
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Reply from Hays Travel - Flint

Thank you for your lovely feedback

Rated 5 out of 5 stars

Easy & very efficient service

Booked it through Emma who gave fantastic customer service. I knew where I wanted to go & she swiftly came back with an excellent price and full details of how to proceed with the booking. This included dates, itenary, amount of deposit & Direct Debit. I booked straight away & the whole process took less than 10 minutes. It was the quickest, easiest & smoothest holiday I have ever booked.
I have already recommended Emma & Hays Travel to quite a few people & will continue to do so.
Massive thank you for giving such excellent customer service.

June 7, 2025
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Reply from Hays Travel - Flint

Thank you so much for your lovely feedback

Rated 5 out of 5 stars

booking a holiday

The Lady who dealt with us was extremely professional and nothing was to much trouble. she explained everything about the cruise clearly and we were very happy with everything excellent service.

May 4, 2025
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Thank you for such lovely feedback, thank you for trusting us to arrange your cruise! Look forward to seeing you in store again soon. Thanks Emma

Rated 5 out of 5 stars

Lovely friendly staff

Lovely friendly staff. So helpful. Thanks

May 1, 2025
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Thank you for your lovely feedback, see you in store again soon. Emma

Rated 5 out of 5 stars

I already had experience with Hay…

I already had experience with Hay Travel. They picked out a vacation for me according to my wishes and financial possibilities. We contacted them for the second time because we were very satisfied with our previous experience. It is very convenient when the price includes a flight, transfer and food. We enjoyed our vacation.

April 17, 2025
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Reply from Hays Travel - Flint

Thank you for such lovely feedback, thank you for booking with us.

Rated 5 out of 5 stars

Me,my mum and my wife's holiday to Italy …

The staff at hays travel we're absolutely perfect really helpful and brilliant at doin there job helped us find the perfect holiday with out these ladies no holiday would be perfect with out these thank you for your expertise thank you hays travel

April 12, 2025
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Thank you so much for your review! It's always lovely to see you both and book your holidays :)

Rhian

Rated 5 out of 5 stars

Excellent service

Absolutely brilliant as always in Hays travel we have booked 4 holidays with them now and every time the staff were very helpful.

April 8, 2025
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Thank you for your lovely feedback, we look forward to booking many more.

Rated 5 out of 5 stars

Excellent service.

We gave Elle are requirements over the phone, and within an hour we had some options for our hotel break in Prague. Elle was very helpful, and we would recommend Hayes Travel to family and friends. 10/10

April 7, 2025
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Thank you for your lovely feedback. We will pass on to Elle.

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