Hays Travel - Fordingbridge Reviews 

282
TrustScore 5 out of 5

4.9

58 High Street, SP6 1AX Fordingbridge, GB


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Rated 5 out of 5 stars

Chloe who I deal with is he most helpful ,efficient and pleasant person to deal with , nothing is ever too much trouble , overall a very good company to deal with via the Fordingbridge branch

Rated 5 out of 5 stars

I had 2 fairly complicated requests about 2 trips abroad. Chloe was very helpful in redefining what I needed, then helping me with the bookings, queries and all related questions. This was time consum... See more

Company replied

Rated 5 out of 5 stars

I have booked with Hays travel several times as I.m now finding online booking for holidays are becoming more daunting . The staff at the Fordingbridge branch have been helpful and listen to our requ... See more

Company replied

Rated 5 out of 5 stars

Telephoned Hayes to enquire about holidaying in a particular hotel in Majorca flying from Bournemouth. The young man I spoke to quickly found a package for the hotel in question. Had confidence in the... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 58 High Street, SP6 1AX, Fordingbridge, United Kingdom

  • 01425 654410

4.9

Excellent

TrustScore 5 out of 5

282 reviews

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4.9

All reviews

(282)

123,271 reviews in the last 12 months

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Rated 5 out of 5 stars

Chloe was extremely helpful

Chloe was extremely helpful and professional with booking our cruise.

June 24, 2025
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Reply from Hays Travel - Fordingbridge

Thank you so much for your kind words. It was a pleasure meeting you both and hope you are both looking forward to your cruise :) - Chloe, Branch Manager, Hays Travel Fordingbridge

Rated 5 out of 5 stars

Polite staff and very helpful

Helpful when booking

June 14, 2025
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Reply from Hays Travel - Fordingbridge

Thank you for your lovely comments. As always it's a pleasure booking your cruises for you and do hope you are both looking forward to your cruise next year :) - Chloe, Branch Manager, Hays Travel Fordingbridge

Rated 5 out of 5 stars

The lady I dealt with was extremely…

The lady I dealt with was extremely helpful and took a great deal of trouble to sort out the best flights to Shetland.

June 8, 2025
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Reply from Hays Travel - Fordingbridge

Thank you for such a kind review. I will pass this onto Lola when she is back from her holiday :)

Rated 5 out of 5 stars

Chloe is always friendly and very…

Chloe is always friendly and very helpful

June 4, 2025
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Reply from Hays Travel - Fordingbridge

Thank you for your lovely review! It is always a pleasure getting your holidays booked for you :) - Chloe, Branch Manager, Hays Travel Fordingbridge

Rated 5 out of 5 stars

Mark was our POC and he's fantastic to…

Mark was our POC and he's fantastic to get us the best deal he could. Very professional and it was an easy transaction.

May 25, 2025
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Reply from Hays Travel - Fordingbridge

Thank you for such a kind review. It is always a pleasure :)

Rated 5 out of 5 stars

Sims review

Marc was extremely helpful and advised us on what each holiday offered and come to the best decision for us for what we were looking for from our holiday. Would highly recommend using Hays Travel and especially Marc.

May 10, 2025
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Reply from Hays Travel - Fordingbridge

Thank you very much for such kind words. Thank you for coming to me and I hope to help you again soon

Rated 5 out of 5 stars

A first experience

Having never been in a travel agents before we found the service extremely good, staff were pleasant and patient with all options explored giving us the information we needed. Would definitely use them again.

May 3, 2025
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Reply from Hays Travel - Fordingbridge

Thank you so much for your lovely comments! It was a pleasure meeting you both and we look forward to seeing you again soon in the future :) - Chloe, Branch Manager, Hays Travel Fordingbridge

Rated 5 out of 5 stars

Cruise

Excellent service as always Mark is so helpful always booked here

May 2, 2025
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Reply from Hays Travel - Fordingbridge

Thank you for such kind words :) Always a pleasure as you know

Rated 5 out of 5 stars

Majorca

Telephoned Hayes to enquire about holidaying in a particular hotel in Majorca flying from Bournemouth. The young man I spoke to quickly found a package for the hotel in question. Had confidence in the answers to my questions. He rang the travel company to confirm the view from our room. He was polite, friendly & listened to what I had to say. Overall a good experience.

April 29, 2025
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Reply from Hays Travel - Fordingbridge

Thank you for such a kind review. Very happy we had got something sorted and booked. I look forward to hearing all about it when you travel :)

Rated 5 out of 5 stars

Excellent service

Excellent service, had a great choice of holidays. We booked an excellent deal

April 24, 2025
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Reply from Hays Travel - Fordingbridge

Thank you so much for your kind words! We look forward to booking the next.

Rated 5 out of 5 stars

Trip to kephalonia .

Decided on hotel and Emailed Marc .
Went in later in the day sorted everything out very quickly and got a very good deal.
Totally recommend wouldn't go anywhere else

April 6, 2025
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Reply from Hays Travel - Fordingbridge

Thank you very much for the kind words. Pleasure as always :)

Rated 5 out of 5 stars

Really helpful

Really helpful. Mark is truly exceptional

April 5, 2025
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Reply from Hays Travel - Fordingbridge

Thank you for the lovely review, was a pleasure seeing you again :)

Rated 5 out of 5 stars

Great experience - as always

It’s always a friendly, helpful atmosphere at Hayes, Fordingbridge. We have dealt with Marc since he was a trainee (he’s now Assistant Manager) and he is always extremely efficient and helpful.

March 27, 2025
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Reply from Hays Travel - Fordingbridge

Thank you for the lovely review, was so lovely to see you again :)

Rated 5 out of 5 stars

A personal touch

A lovely personal feel to booking a holiday.
Chloe always knowledgeable, patient and helpful. Always interested and caring.

March 1, 2025
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Reply from Hays Travel - Fordingbridge

Thank you for your lovely words! I always enjoy getting your holidays sorted for you and hope both you and your husband have an amazing time :) - Chloe, Branch Manager, Hays Travel Fordingbridge

Rated 5 out of 5 stars

1st cruise booked

Marc made our booking of our 1st cruise very easy. He put us at ease, very knowledgeable & helpful nothing too much trouble! Would definitely use Hays Travel Fordingbridge again. Thankyou Marc ☺️

February 24, 2025
Unprompted review
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Reply from Hays Travel - Fordingbridge

Thank you very much for such a lovely review. It was a pleasure booking the cruise for you and I'm so excited for you to go :)

Rated 5 out of 5 stars

Marc was excellent

Marc was excellent, patient and accommodating. He found us a super deal for grandparents, parents and grandchildren for Christmas sunshine. Can’t rate highly enough !

February 16, 2025
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Reply from Hays Travel - Fordingbridge

Thank you for the kind words, was great seeing you all and so glad we found something :)

Rated 5 out of 5 stars

Excellent Customer Service

They listened to what we wanted and sorted it all for us!

January 30, 2025
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Reply from Hays Travel - Fordingbridge

Thank you so much, always happy to help!

Rated 5 out of 5 stars

Mark always so helpful

Mark always so helpful. Booked again with Marks help. Such a nice polite young man.

February 5, 2025
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Reply from Hays Travel - Fordingbridge

Thank you Jennie, always a pleasure when you come in :)

Rated 5 out of 5 stars

Great customer service from an…

Great customer service from an excellent advisor who speedily organised my coach ticket and couldn't have been more helpful.
My computer at home froze when I tried to do it myself.
It was a very good idea of mine to go to my nearest Hays Travel. So glad I did!
Now I can go to an unmissable conference! Thank you!

February 1, 2025
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Reply from Hays Travel - Fordingbridge

Thank you for the kind words! I am so glad we were able to help! :)

Rated 5 out of 5 stars

Chloe provided an excellent expedience!

Chloe was a great knowledgeable guide through the various options that she had worked on with travel providers prior to our visit to the branch. She quickly obtained answers to our questions from the providers! Excellent experience!

January 31, 2025
Hays Travel - Fordingbridge logo

Reply from Hays Travel - Fordingbridge

Thank you so much for your lovely comments. It was an absolute pleasure getting your New Zealand holiday sorted for you and what a lovely trip it is going to be! Look forward to seeing you both again soon :) - Chloe, Manager, Hays Travel Fordingbridge

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