Laura was excellent. When we explained the type of holiday we wanted and dates everything was handled so smoothly and efficiently. She could not have been more helpful and we are grateful and so much... See more
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We went with a last minute booking a holiday The lasy was able to do everything for us in an instant.. printed our tickets & were set to go would definitely use Hays again .
Called into Hayes Foyleside to book a trip to Malaga with Lucy- she was soo helpful and provided lots of options for us to consider giving us comprehensive details, advice & printouts of quotes for us... See more
The sales team were very helpful and had good knowledge and experience. We usely book online but will be coming in future with Hayes.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Foyleside Centre, Orchard Street, BT48 6XY, Foyleside, United Kingdom
- 028 7187 9730
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Excellent service quick and efficient…
Excellent service quick and efficient well worth the visit

Reply from Hays Travel - Foyleside

Reply from Hays Travel - Foyleside
Hays Travel at Foyleside (Lucy)
Lucy was extremely helpful and put my mind at rest regarding various questions I put to her. She was certainly a Professional and it was great to witness it.

Reply from Hays Travel - Foyleside

Reply from Hays Travel - Foyleside
Foyleside store smashed it
We went to Hayes after looking and checking a few places online and realised that we are awful at picking,
We met the lovely Danielle who was just amazing in her knowledge and she got us sorted with the perfect choice for a quick get away we go in three weeks and she was just fabulous 😍

Reply from Hays Travel - Foyleside
Johnathan is a lovely mannered person…
Johnathan is a lovely mannered person very helpful,very knowledgeable and friendly.will definitely come back to him to book more.

Reply from Hays Travel - Foyleside
Great experience with hays travel
Great experience with hays travel , lovely fella Arron was very helpful, told him what kind of holiday I was looking for , for me and my two granddaughters, gave us a few options to choose from , will definitely be back again, thanks Arron we had a great time

Reply from Hays Travel - Foyleside
Anniversary trip…
The wee girl who we dealt with first explained different holidays and gave her best price. She didn’t put pressure on us and told us to go away to think about and look at reviews of hotels to help us decide.
Great job 👏 booked holiday for Easter 🐣…
Great job 👏 booked holiday for Easter 🐣 to Benidorm they done everything for me thanks
Jersey holiday
Great staff very friendly and knowledgeable. Talked us through all that we required with flights, hotels and transport.
Perfect Booking Experience
We have never booked a hoilday before so we were very nervous but caoimhe couldn't do enough for us to make us feel at ease. We were booking our honeymoon and from just a few key words of what we were looking for Caoimhe found our dream location. The whole process was amazing and she is an absolute credit to the company.
Norwegian Cruise
Lucy was terrific ! She guided us through the booking so smoothly and got us exactly what we wanted.
Thank you Lucy
First cruise
The girl was really helpful and gave us lots of information about the trip any questions we had was answered and put my mind at ease as I was a little nervous booking my first cruise
Hays Travel great service.
Danielle in Hays Travel Derry was patient , kind informative, and professional. She showed me numerous options as I am a sole traveller and I never felt rushed. The atmosphere in Hays and the customer care on entering was excellent, everyone greeted me warmly, a lovely friendly place. Thank you Danielle ,once again. Carmel from Donegal.
Terrific staff especially Laura
Terrific staff especially Laura - she can find exactly what we need!
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