Thank you Kirsty, fantastic service again, wouldn't go anywhere else, Fulwell staff are all amazing so friendly and very helpful. Kirsty always makes sure you are looked after from booking to colle... See more
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Always receive 5 star service from these girls, they will go above and beyond to help you find your perfect holiday. Help with any queries and try their best to solve them. Sharon helped and sorted... See more
Company replied
Ameilia dealt with our request concerning our holiday over the phone with professionalism and a friendly manner and we were both happy to go ahead with booking. Thanks again Ameilia.
Company replied
The service delivered was excellent with full attention to the needs of the customer. In my experience, I achieved a fully booked Caribbean cruise for a solo passenger, flying from my local airpo... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Sea Road, SR6 9BX, Fulwell, United Kingdom
- 0191 5488300
4.9
Excellent
1K reviews
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Once again Kirsty never fails to…
Once again Kirsty never fails to deliver.
Very professional service
April 1, 2026
Reply from Hays Travel - Fulwell
Thank you for taking your time to leave a review. Kirsty is currently off on annual leave, but I will ensure this message reaches her :)
Kind Regards,
Khia
Reply from Hays Travel - Fulwell
Thank you for taking your time to leave a review. Kirsty is now off for the Easter holidays, but I will pass this onto her :)
Kind Regards,
Khia
Called into fulwell branch on 28.3.26…
Called into fulwell branch on 28.3.26 to enquire about a holiday we saw advertised at dalton park branch. Sharon was so helpful catering for our requirements for this holiday. We're all booked & relieved to know that its all in the capable hands of sharon at fulwell
March 29, 2026
Reply from Hays Travel - Fulwell
Thank you so much for your wonderful feedback. I am so pleased that you are happy with the service you received and I hope you both have a wonderful holiday.
Kind Regards
Sharon
I always book my holidays at hays…
I always book my holidays at hays fulwell because the staff are so friendly and helpful
March 29, 2026
Reply from Hays Travel - Fulwell
Thank you so much Bev for taking the time to leave such great feedback for all of the staff and for once again booking your holiday with us. I hope you both have an amazing time.
Many Thanks
Sharon
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave a review. I am happy we managed to get you all booked up :)
Kind Regards,
Khia
Reply from Hays Travel - Fulwell
Thank you so much for your lovely comments and for once again booking your holiday with us. Hope you both have a fantastic time !
Many Thanks
Sharon
Very friendly helpful staff
Very friendly helpful staff.
Helpful with all inquiries.
Thanks kirsty
March 17, 2026
Reply from Hays Travel - Fulwell
My pleasure, Thank you for booking.
Have a great holiday.
Kirsty
The lady made a real effort to ensure…
The lady made a real effort to ensure we got the best deal to suit what we needed
March 10, 2026
Reply from Hays Travel - Fulwell
Thank you so much it was my pleasure.
Kirsty
Excellent service from Kirsty Walton, Hays Travel Fulwell
Excellent service from Kirsty Walton, Hays Travel Fulwell. Many thanks for the clear and knowledgeable communications making the booking process easy and a pleasure as always.
March 21, 2026
Reply from Hays Travel - Fulwell
Thank you so much Linda another amazing trip to look forward to.
Thank you for booking with us again.
Kirsty
Called in to discuss a deal we had seen elsewhere.…
Called in to discuss a deal we had seen on Facebook for a different Sunderland branch. We had excellent service and options for various deals. We ended up booking a different hotel, with half board basis, received and excellent discount. A great price for our holiday. 2 very happy ladies 😊
March 20, 2026
Reply from Hays Travel - Fulwell
Thank you so much for taking the time to leave such fantastic comments. It was an absolute pleasure meeting you both and I am so pleased we were able to find you such a fantastic deal. I hope you both have an amazing time.
Kind Regards
Sharon
Great personal service and professional…
Great personal service and professional expertise from Khia Duggan at Hays Fulwell branch
March 21, 2026
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave a review. I am glad we got you booked on yet another fab holiday :)
Kind Regards,
Khia
Reply from Hays Travel - Fulwell
Thank you so much Elaine for your lovely comments and I will make sure this is passed on to the rest of the team. I hope you both have a wonderful holiday.
Kind Regards
Sharon
Friendly staff
Friendly staff, very helpful and made to feel welcome. Nothing a problem 👌👍
March 11, 2026
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave a review. I'm glad we managed to get you booked! - Khia :)
great service pleased i chose hays to…
great service pleased i chose hays to book my weekend break..
March 17, 2026
Reply from Hays Travel - Fulwell
Thanks Dad :)
Kirsty
Sharon the travel assistant who…
Sharon the travel assistant who informed us about our trip to London was very knowledgeable on our questions about our trip and insurance. Thank you
March 17, 2026
Reply from Hays Travel - Fulwell
Thank you so much Cynthia. It was lovely to see you again and I hope you and your friends have a fabulous time.
Kind Regards
Sharon
Fabulous and knowledgeable staff 🙂
March 17, 2026
Reply from Hays Travel - Fulwell
Thankyou for this lovely review June,
I'm glad we managed to get your holiday all sorted!
Thanks
Maddie
Great experience and Friendly staff
A very helpful agent who was attentive to our requirements. She dealt with everything we had to ask and made the experience easy for us. We were not totally sure if we would book the holiday that day but because of the agent we decided to take the leap and book our long haul holiday. Really helpful and friendly shop where everyone talks and are pleasant to customers.
March 17, 2026
Reply from Hays Travel - Fulwell
Thank you so much for your wonderful feedback Mark for both myself and the rest of the team. It was such a pleasure booking your holiday for you and I hope you both have an amazing time celebrating your special wedding anniversary.
Kind Regards
Sharon
Amazing experience booking with…
Amazing experience booking with Ameilia, she was friendly, helpful and patient whilst we decided which trip to go with. Would highly recommend!
March 15, 2026
Reply from Hays Travel - Fulwell
Hiya Stacey, Aww thank you so much for your lovely review! I hope you have the most amazing time on your safari :) Ameilia
Very helpful and efficient…
Sharon was very helpful and efficient when we booked our cruise.
March 11, 2026
Reply from Hays Travel - Fulwell
Thank you so much for once again booking your holiday with us and for taking the time to leave such great feedback. We do really appreciate you taking the time to do this. I hope you both have a wonderful time on your cruise.
Best Wishes
Sharon
Excellent service from the manager of…
Excellent service from the manager of the Fulwell branch yesterday when booking a holiday. 2nd time I have used this branch and Hays Travel in general. All interactions have been superb with every member of staff. Good knowledge of destinations, patient and attentive. Great at following up with online flight check in, etc (could do it myself but really appreciate them taking the hassle out of the process). Overall, a really good all round service.
March 9, 2026
Reply from Hays Travel - Fulwell
Thank you so much for taking the time to leave this review its much appreciated,
I'm so pleased you were happy with the service and thank you for booking with Hays travel again.
Kirsty
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