Thank you Kirsty, fantastic service again, wouldn't go anywhere else, Fulwell staff are all amazing so friendly and very helpful. Kirsty always makes sure you are looked after from booking to colle... See more
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Always receive 5 star service from these girls, they will go above and beyond to help you find your perfect holiday. Help with any queries and try their best to solve them. Sharon helped and sorted... See more
Company replied
Ameilia dealt with our request concerning our holiday over the phone with professionalism and a friendly manner and we were both happy to go ahead with booking. Thanks again Ameilia.
Company replied
The service delivered was excellent with full attention to the needs of the customer. In my experience, I achieved a fully booked Caribbean cruise for a solo passenger, flying from my local airpo... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Sea Road, SR6 9BX, Fulwell, United Kingdom
- 0191 5488300
4.9
Excellent
1K reviews
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Sharon your advisor is always very…
Sharon your advisor is always very helpful, we were looking for info on sailing from Southampton and ended up booking a cruise. Looking forward to it.
March 4, 2026
Reply from Hays Travel - Fulwell
Thank you so much Anne for your lovely feedback. I am so pleased you are happy with the service you received and I hope you both have an amazing time on your cruise.
Kind Regards
Sharon
Good confident friendly staff
Good confident friendly staff, we did not have to wait long to be seen.
March 1, 2026
Reply from Hays Travel - Fulwell
Hi Yvonne, Thanks for your kind review :) Have a lovely time in Italy! Thanks, Ameilia
Great experience
Booked a cruise in the Fulwell branch and Kirsty Walton was very helpful and went to great lengths to book what we asked for. You can see by Kirstys enthusiasm that she enjoys what she does. Also her knowledge and experience shines through.
March 5, 2026
Reply from Hays Travel - Fulwell
Thank you so much for this lovely feed back, and for booking with me again I appreciate your loyalty.
Kirsty
Sales operative was excellent
Sales operative was excellent. She was patient, prepared to ensure our needs were fulfilled and explained the requirements needed for our trip.
March 3, 2026
Reply from Hays Travel - Fulwell
Thank you so much for taking the time to leave such great feedback. I hope you both have a wonderful time on your holiday.
Best Wishes
Sharon
Fantastic Customer Service
Always book ar Hayes Fulwell. The staff are brilliant and always check to make sure you get the best possible deal and holiday experience. Wouldn't go anywhere else.
March 1, 2026
Reply from Hays Travel - Fulwell
Thank you
You have so much to look forward to.
Hope you enjoyed your day out.
:)
Kirsty
Visited Hays Travel in Fullwell
Visited Hays Travel in Fullwell, Sunderland.
I have to say that Kirsty Walton is first rate, top notch and such a lovely person.
She has helped us over the years and again on this occasion securing us a tailor made holiday once again.
Would rate her 6 stars if I could.
Thank you.
February 28, 2026
Reply from Hays Travel - Fulwell
OMG thank you so much this is so lovely of you both to leave such nice feed back.
See you soon ready for your next trip.
Kirsty
:)
Patient and informative with me and the…
Patient and informative with me and the little one whilst booming.
Very helpful.
March 1, 2026
Reply from Hays Travel - Fulwell
Hi Andrew, Thanks so much for your review :) I hope you have a lovely time on your holiday and look forward to hearing all about it! Ameilia
Kirsty was extremely helpful and spent…
Kirsty was extremely helpful and spent a considerable amount of time researching and finding the best holidays to suit us as a family. Thank you!
February 27, 2026
Reply from Hays Travel - Fulwell
Thank you Lisa it was my pleasure, so exciting for you all :)
Kirsty
Friendly staff who we trust
Friendly staff who we trust. Ensured we got the right deal and then checked best day to travel which saved us some money. Didn't try to rush us out despite going beyond closing time. Always helpful.
February 25, 2026
Reply from Hays Travel - Fulwell
Thank you so much.
And thank you for your continued loyalty,
Hope the dogs enjoyed there nap, they were no bother so well behaved :)
Kirsty
First class service 🙌.
3 holidays booked at this branch within a matter of weeks, fantastic service every time booked with kirsty this time she is amazing would never book anywhere else. First class service yet again.
February 22, 2026
Reply from Hays Travel - Fulwell
Ah thank you so much Angela, speak soon for your next trip.
Kirsty
xx
Amelia was so helpful
Amelia was so helpful. We changed our mind several times and she was so patient . Eventually found a holiday all 12 adults agreed on thanks to Amelia x
February 20, 2026
Reply from Hays Travel - Fulwell
Hi Sonia, Thanks so much for your lovely review! It is much appreciated and it was a pleasure completing your booking :) Ameilia
Efficient, friendly service
Khia of Hays Travel handled a very complicated booking very efficiently with humour and friendliness. We will certainly book future holidays with them.
February 18, 2026
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave such a lovely review. I look forward to all your holiday pics! :)
Kind Regards,
Khia
Polite efficient and personable service…
Polite efficient and personable service as always. Thanks Maddie.
February 19, 2026
Reply from Hays Travel - Fulwell
John Young,
I appreciate you taking the time to leave us this great review! I'm so glad you found our service to be personable, efficient, and polite.
Thanks
Maddie
Hays travel sea rd booking experience Great customer service rang up and gave…
Great customer service rang up and gave holiday details I wanted asked if could best price and they did went up and holiday was All booked up within 20 minutes everything explained clearly and very personal experience special thanks to Maddie who looked after me 👍
February 18, 2026
Reply from Hays Travel - Fulwell
Mr Bryan Mann,
I'm happy to hear that you received great customer service and a very personal experience! I appreciate you taking the time to leave us such positive feedback.
Thanks
Maddie
Friendly staff very helpful
February 17, 2026
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave a review. It is greatly appreciated :)
Kind Regards,
Khia
Helpful and professional staff as…
Helpful and professional staff as usual.
Maddie was the member of staff who dealt with this particular holiday booking .
February 14, 2026
Reply from Hays Travel - Fulwell
Hi Ian,
Thankyou for this review, I really do appreciate it!
Thanks
Maddie
Great professional and friendly…
Great professional and friendly service. Always maintaining the company ethos and core values. It really does feel like family. Maddie was a super star, as was Ameilia who followed through for Maddie whilst she was off when we booked our holiday. 😁
February 15, 2026
Reply from Hays Travel - Fulwell
Vicky H,
Thankyou so much for these kind words. We really do appreciate all the feedback. We always work together to give our valued customers the best service!
Thanks
Maddie
Reply from Hays Travel - Fulwell
Mr. David Grant,
We appreciate you taking the time to share your kind words! We are so glad to hear that you found our service so helpful and friendly.
Thanks
Maddie
I find all your staff very helpful
I find all your staff very helpful, and especially maddie who was very helpful, she also helped me to download the app which I am useless with the phone.
February 12, 2026
Reply from Hays Travel - Fulwell
Hi Mrs Darroch,
Thankyou for your review, glad we got it all sorted in the end!
Thanks
Maddie
Very professional
Very professional
Explanation given on all my needs
Very friendly and pleasant
Highly recommended
Kirsty always outstanding
February 10, 2026
Reply from Hays Travel - Fulwell
Thank you so much, I will see you when you call in next week for your currency.
:)
Kirsty
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