We had a great time once again gemma always finds us everything we ask for nothing too much trouble always there if we need to ask anything we have been booking with Gemma for 4 years now since she st... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing from start to finish, hats off to Gemma nothing was to much trouble!!! She made the process so smooth , amazing patience even when i asked stupid questions !!! I prefer to go into travel agent... See more
Company replied
Our experience last year booking with Gemma was such a breeze , nothing was too much trouble and 4 woman trying to book a holiday together wasn’t an easy task but because Gemma found us exactly wat we... See more
Company replied
Excellent service very patient at our changing mind of 3 holidays. Very accomodating in finding what we asked for with specifics on deposits and dates and airports. Not at all hard selling or pushy... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Gemma Thorley, G21, Doncaster, United Kingdom
- 1302319128
4.9
Excellent
112 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gemma is amazing very helpful always…
Gemma is amazing very helpful always goes extra mile for you
July 18, 2026
Reply from Hays Travel - Gemma Thorley
Your always welcome Carol. Thank you Gemma Hays Travel xxx
We had a great time once again gemma…
We had a great time once again gemma always finds us everything we ask for nothing too much trouble always there if we need to ask anything we have been booking with Gemma for 4 years now since she started her journey. Would highly recommend her she goes above an beyond to get the right holiday for you .we have got another booked for September this year will be 3 we've booked with her this year .an already booked for next year .
June 20, 2026
Reply from Hays Travel - Gemma Thorley
Always my pleasure booking your holidays. Love Gemma Hays Travel xxx
Absolutely fantastic from start to…
Absolutely fantastic from start to finish highly recommended
July 7, 2026
Reply from Hays Travel - Gemma Thorley
Thank you for the lovely review, was my pleasure booking your family trip. Love Gemma Hays Travel xxx
Amazing from start to finish
Amazing from start to finish, hats off to Gemma nothing was to much trouble!!! She made the process so smooth , amazing patience even when i asked stupid questions !!! I prefer to go into travel agents to book so this is the first time booked over phone/whatsap.. Gemma was fab will not hesitate to reccomend, very knowledgable kind and understanding xxxx
May 31, 2026
Reply from Hays Travel - Gemma Thorley
Thank you so much for the lovely review, really was my pleasure. Gemma Thorley Hays Travel xx
Gemma was recommended
Gemma was recommended. She was quick and efficient and got us a really good price for our holiday
May 26, 2026
Reply from Hays Travel - Gemma Thorley
Thank you for taking the time to leave a review, so glad your happy. Gemma Thorley Hays Travel xx
This was an amazing experience
This was an amazing experience, only took 10 minutes from choosing my holiday, to giving all my details, setting up DD, to getting my confirmation email, will definitely book again with this company, the price was a brilliant deal. The service was amazing.
May 23, 2026
Reply from Hays Travel - Gemma Thorley
Aww thank you so much, glad you are happy. Gemma Thorley Hays Travel xxx
Excellent customer service from Gemma…
Excellent customer service from Gemma she found a holiday for us with a price we couldn't say no too.
Would highly recommend to family & friends for future holidays 😎
May 22, 2026
Reply from Hays Travel - Gemma Thorley
My pleasure, enjoy your holiday. Gemma Thorley Hays Travelxxx
Gemma was really helpful and quick to…
Gemma was really helpful and quick to respond with any questions we had. We would definitely book a holiday with her in the future.
May 17, 2026
Reply from Hays Travel - Gemma Thorley
Thank you so much, was my pleasure booking your holiday for you. Gemma Thorley Hays Travel xxx
1st travel review
Gemma was back and forward no problems with changing dates location and requirements she just got on and gave us a great holiday to be thanks Gem
May 10, 2026
Reply from Hays Travel - Gemma Thorley
My pleasure. I hope you all have the best New Year. Gemma Thorley Hays Travel xx
Made booking our hoilday easy
Made booking our hoilday easy , always book with Gemma , the best she is
May 11, 2026
Reply from Hays Travel - Gemma Thorley
Thank you so much, so happy you got the cruise you wanted. Gemma Thorley Hays Travel xxx
Gemma was very helpful and arranged…
Gemma was very helpful and arranged everything I needed. I will definitely book with her again.
May 7, 2026
Reply from Hays Travel - Gemma Thorley
Thank you for the lovely review, was my pleasure. Have a great holiday. Gemma Thorley Hays Travel xx
Reply from Hays Travel - Gemma Thorley
Thank you for the review Tracy, was happy to get your cruise booked for you. Gemma Hays Travel xxx
The best service great at finding the…
The best service great at finding the best affordable holidays does everything and more for you
April 21, 2026
Reply from Hays Travel - Gemma Thorley
Thank you, happy to help. Thank you for booking with me. Gemma Thorley Hays Travel xxx
Gemma was so helpful
Gemma was so helpful, nothing was to much trouble for her to help me, and when she messaged me to arrange my holiday she was so kind and understanding she was a star
April 9, 2026
Reply from Hays Travel - Gemma Thorley
How lovely, thank you so much for the kind review was my pleasure. Gemma Thorley Hays Travel xx
Great communication
Great communication. Listened to what wanted. Nothing too much trouble.
March 24, 2026
Reply from Hays Travel - Gemma Thorley
Thank you so much, was my pleasure booking your next trip. Gemma Thorley Hays Travel xx
Reply from Hays Travel - Gemma Thorley
Happy to be of help, thank you for booing with me again. Gemma Thorley Hays Travel xxx
Very happy with the service Very polite…
Very happy with the service Very polite and helpful thanks Gemma Thorley
March 6, 2026
Reply from Hays Travel - Gemma Thorley
Thank you so much for the lovely review, happy to be of help. Gemma Thorley Hays Travel xxx
Excellent service
The service was absolutely excellent very kind and polite asked to look out for what we asked her and got us a fantastic deal very pleased lovely very person centred lovely travel agent
March 1, 2026
Reply from Hays Travel - Gemma Thorley
Aww thank you so much for the kind review, I'm so glad i got what you was looking for and at a steal. Gemma Thorley Hays Travel xxx
Gemma made booking my holiday very easy…
Gemma made booking my holiday very easy and straight forward. She did exactly what she said she would
February 26, 2026
Reply from Hays Travel - Gemma Thorley
Always a pleasure to book your holidays for you. Gemma Thorley Hays Travel xxx
Quick easy and personal service.
Quick easy and personal service.
Gemma is thorough, nothing is too much trouble and makes booking a holiday simple.
January 18, 2026
Reply from Hays Travel - Gemma Thorley
Thank you, it always my pleasure. Gemma Thorley Hays Travel xx
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.