We had a great time once again gemma always finds us everything we ask for nothing too much trouble always there if we need to ask anything we have been booking with Gemma for 4 years now since she st... See more
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Quick response. Easy to book with and contact. Excellent thank you will use again and definitely recommend x
Amazing from start to finish, hats off to Gemma nothing was to much trouble!!! She made the process so smooth , amazing patience even when i asked stupid questions !!! I prefer to go into travel agent... See more
Company replied
Our experience last year booking with Gemma was such a breeze , nothing was too much trouble and 4 woman trying to book a holiday together wasn’t an easy task but because Gemma found us exactly wat we... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Gemma Thorley, G21, Doncaster, United Kingdom
- 1302319128
4.9
Excellent
117 reviews
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Reply from Hays Travel - Gemma Thorley
Happy to be of help, thank you for booing with me again. Gemma Thorley Hays Travel xxx
Very happy with the service Very polite…
Very happy with the service Very polite and helpful thanks Gemma Thorley
March 6, 2026
Reply from Hays Travel - Gemma Thorley
Thank you so much for the lovely review, happy to be of help. Gemma Thorley Hays Travel xxx
Excellent service
The service was absolutely excellent very kind and polite asked to look out for what we asked her and got us a fantastic deal very pleased lovely very person centred lovely travel agent
March 1, 2026
Reply from Hays Travel - Gemma Thorley
Aww thank you so much for the kind review, I'm so glad i got what you was looking for and at a steal. Gemma Thorley Hays Travel xxx
Gemma made booking my holiday very easy…
Gemma made booking my holiday very easy and straight forward. She did exactly what she said she would
February 26, 2026
Reply from Hays Travel - Gemma Thorley
Always a pleasure to book your holidays for you. Gemma Thorley Hays Travel xxx
Quick easy and personal service.
Quick easy and personal service.
Gemma is thorough, nothing is too much trouble and makes booking a holiday simple.
January 18, 2026
Reply from Hays Travel - Gemma Thorley
Thank you, it always my pleasure. Gemma Thorley Hays Travel xx
Excellent customer service
Gemma was very helpful, giving us plenty of options to find what was right for us. Would definitely book a holiday with her again.
January 17, 2026
Reply from Hays Travel - Gemma Thorley
Thank you for the lovely review. Gemma Thorley Hays Travel xxx
Gemma is fabulous.
Gemma is fabulous.. There’s no hassle or stress it’s all taken away, always finds us a good deal & gives good advise definitely use her again xx
January 9, 2026
Reply from Hays Travel - Gemma Thorley
Thank you so much, love helping you with your holidays. Gemma Thorley Hays Travel xx
Gemma was amazing extremely responsive
Gemma was fast at responding and extremely efficient. Time constraints did not affect the smooth booking experience.
Gemma was professional throughout and was thorough and informative enabling me to make an informed decision regarding my booking.
January 13, 2026
Reply from Hays Travel - Gemma Thorley
Was a pleasure booking your trip, thank you for choosing Gemma Thorley at Hays Travel xx
Gemma was fab from start to finish…
Gemma was fab from start to finish speedy service and tailored to how we wanted
December 16, 2025
Reply from Hays Travel - Gemma Thorley
Glad your happy and the boys will love it. Gemma Thorley Hays Travel xxx
Disneyland
Gemma made booking so easy. I only had to give her my information and she replied straight away explained everything well & let me know soon as booked. Really helpful
December 3, 2025
Reply from Hays Travel - Gemma Thorley
Thank you for the lovely review, I hope you and the boys have the best time. Gemma Thorley @ Hays Travel xxx
We keep coming back as the service is…
We keep coming back as the service is fantastic and we are treated we respect Jemma explained everything from start to finish, this made the whole experience of booking with Hayes first class
November 25, 2025
Reply from Hays Travel - Gemma Thorley
Thank you for the lovely review, It's always my pleasure. Gemma Thorley Hays Travel xxx
Gemma is always so helpful
Gemma is always so helpful, she’s patients with my many changes when getting quotes. She’s always quick to respond to any messages and is friendly
November 22, 2025
Reply from Hays Travel - Gemma Thorley
Always my pleasure to help, as long as your happy I am too. Thank you for taking time to leave a review. Gemma Thorley Hays Travel xxx
I have now booked 2 holidays with Gemma…
I have now booked 2 holidays with Gemma and won’t be booking with anyone else in the future. She is very patient and always finds me the greatest deals meeting all my requirements. Very grateful for her help.
October 22, 2025
Reply from Hays Travel - Gemma Thorley
My absolute pleasure Chloe. Thank you Gemma Thorley Hays Travel xxx
Great communication throughout
Great communication throughout. Explained the itinerary in detail and secured me a better rate than I had seen elsewhere
October 27, 2025
Reply from Hays Travel - Gemma Thorley
Thank you very much, my pleasure to help with your holidays. Gemma Thorley Hays Travel xxx
Reply from Hays Travel - Gemma Thorley
Appreciate the kind review, always a pleasure. Gemma Thorley Hays Travel xxx
Reply from Hays Travel - Gemma Thorley
Thank you for the lovely review. Gemma Thorley Hays Travel xx
No stress at all!
Quick and easy made the whole experience painless. Not one bit stressful can’t wait to go on my holiday!!! 😍
October 7, 2025
Reply from Hays Travel - Gemma Thorley
I love to hear that you found everything so stress free, means I have done my job right :) Thank you Gemma Thorley Hays Travel xx
Worth considering Hays Travel
Very professional and personal service . Would definitely recommend in the future.
September 28, 2025
Reply from Hays Travel - Gemma Thorley
Thank you very much for the lovely review. It makes me happy when you are happy. Gemma Thorley Hays Travel xxx
Gemma was unreal
Gemma was unreal , asked all the right questions and give me all the right answers, thank u so much
September 23, 2025
Reply from Hays Travel - Gemma Thorley
Thank you for the lovely review, it was my pleasure booking your holiday. Gemma Thorley Hays Travel xxx
Excellent Personal Assistance
Gemma was excellent in providing a custom holiday for my family. Nothing is too much trouble and is always on hand to help.
Couldn't recommend enough
June 10, 2025
Reply from Hays Travel - Gemma Thorley
Thank you Dean for a really lovely review. My pleasure booking your cruise. Gemma Thorley Hays Travel xx
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