We had a great time once again gemma always finds us everything we ask for nothing too much trouble always there if we need to ask anything we have been booking with Gemma for 4 years now since she st... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Quick response. Easy to book with and contact. Excellent thank you will use again and definitely recommend x
Amazing from start to finish, hats off to Gemma nothing was to much trouble!!! She made the process so smooth , amazing patience even when i asked stupid questions !!! I prefer to go into travel agent... See more
Company replied
Our experience last year booking with Gemma was such a breeze , nothing was too much trouble and 4 woman trying to book a holiday together wasn’t an easy task but because Gemma found us exactly wat we... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Gemma Thorley, G21, Doncaster, United Kingdom
- 1302319128
4.9
Excellent
117 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Gemma Thorley
Thank you for the lovely review, glad your happy.
Gemma Thorley Hays Travel xxx
Gemma made my booking easy and went…
Gemma made my booking easy and went above and beyond to make sure our needs were meet
June 10, 2025
Reply from Hays Travel - Gemma Thorley
Thank you for leaving the lovely review, was my pleasure booking your family break. Gemma Thorley Hays Travel xxx
Swift responce great communication very…
Swift responce great communication very satisfied with holiday price
May 11, 2025
Reply from Hays Travel - Gemma Thorley
Thank you for the lovely review, was my pleasure helping you. Gemma Thorley Hays Travel xx
Reply from Hays Travel - Gemma Thorley
Thank you for the lovely review. Gemma Thorley at Hays Travel xxx
Always at the end of a phone.Excellent…
Always at the end of a phone.Excellent Customer Service.This is the 3rd Time we have booked in the past year with Gemma and will continue to.
April 22, 2025
Reply from Hays Travel - Gemma Thorley
It's my absolute pleasure, thank you for booking with me again and I hope you enjoy your cruise. Gemma Thorley Hays Travel xxxx
First class experience with Gemma
Gemma was excellent in helping book our mini city break. Helpful and attentive with all aspects and made sure we knew all the t&c’s and extra costs etc before we booked. Will definitely use Gem and hays travel again 😁
April 12, 2025
Reply from Hays Travel - Gemma Thorley
Aww thank you so much. Was happy to help :) Thank you again for choosing Gemma Thorley at Hays Travel xxx
Reply from Hays Travel - Gemma Thorley
Thank you so much. Gemma Thorley Hays Travel xxx
Gemma is making Mexico happen
Gemma was so helpful I had a hotel in mind for Mexico but Gemma found me a better one with more of what we needed I will definitely use her again...
March 17, 2025
Reply from Hays Travel - Gemma Thorley
So glad your happy, I hope you have the best time. Gemma Thorley at Hays Travel xxx
Gemma
Gemma was a very nice person to deal with,, I had quite a lot of questions but she handled them all
She made sure everything went smoothly, such a lovely lady
January 30, 2025
Reply from Hays Travel - Gemma Thorley
Thank you Kelly, It's always nice to hear I have been able to answer everything for you. Love Gemma Thorley Hays Travel xxx
Great deal stress free
All the stress of searching for the best deals removed by one phone call leaving it in the hands of the experts. Well done Gemma
February 6, 2025
Reply from Hays Travel - Gemma Thorley
Thank you so much for your lovely review, was my pleasure booking your holiday. Love Gemma Thorley Hays Travel xx
Gemma Thorley ( Hays travel ) experience last year booking with…
Our experience last year booking with Gemma was such a breeze , nothing was too much trouble and 4 woman trying to book a holiday together wasn’t an easy task but because Gemma found us exactly wat we requested we have booked again this year with her . 100% a stress free booking and holiday . Many thanks
January 1, 2025
Reply from Hays Travel - Gemma Thorley
What a lovely review, thank you so much. Glad i make everything stress-free for you all. Gemma Thorley at Hays Travel xxx
Reply from Hays Travel - Gemma Thorley
Thank you Julie. Always happy to book your holidays :) Gemma Thorley Hays Travel xx
Gemma made my booking so quick and…
Gemma made my booking so quick and easy, will definitely be booking through her again
November 10, 2024
Reply from Hays Travel - Gemma Thorley
Thank you for the lovely review xx Gemma at Hays Travel xx
Gemma is excellent highly recommended…
Gemma is excellent highly recommended share all her holiday posts very helpful fast friendly service a credit to your company
September 28, 2024
Reply from Hays Travel - Gemma Thorley
Thank you so much Rebecca for the really lovely review xxx
Reliable and very quick responding.
I always put it of booking a holiday as I find it to stressful, I asked Gemma if she could find something for 2 adults and within 20 minutes she sent us our holiday by the end of the day we had a holiday booked to Greece, all I can say is she is brilliant and took all my stress and anxiety away, x
September 27, 2024
Reply from Hays Travel - Gemma Thorley
I'm so glad your both happy and now you can look forward to your holiday. Thank you Gemma Thorley at Hays Travel xxx
Wonderful and engaging experience
Wonderful and engaging experience. Very receptive to questions and quickly answered.
August 28, 2024
Reply from Hays Travel - Gemma Thorley
Thank you for the lovely review :) was my pleasure booking your holiday. Gemma Thorley at Hays Travel xxx
Great service
Very fast response, Gemma found me a holiday within hours of me sending her my requirements and budget.
August 21, 2024
Reply from Hays Travel - Gemma Thorley
Was my pleasure booking your family holiday, thank you for the review. Gemma Hays Travel xxx
I was looking for a holiday with my teenager
I was looking for a holiday with my teenage daughter, we gave Gemma things we were looking for and she came back with a few ideas and places and tailored what we wanted with what she found.
I have just come back from a last minute 5* holiday that Gemma found my partner as a surprise for my birthday and that holiday and place was amazing.
I fly next week on this second holiday and I can’t wait to see what this place and hotel contains.
First class service with a personal touch.
Will definitely be booking more holidays.
July 31, 2024
Reply from Hays Travel - Gemma Thorley
Thank you for the lovely review :) So glad you enjoyed your trip was my pleasure. Gemma @ Hays Travel xxx
Gemma Hayes travel
Gemma is fabulous she always goes above and beyond ! Can’t recommend her enough
April 21, 2024
Reply from Hays Travel - Gemma Thorley
Aww thank you for the lovely review always happy to help. Gemma @ Hays Travel xxx
Great booking!
Gemma made the whole process seem so easy and hassle free. Always on hand to answer any queries that we had and to deliver everything that we asked.
July 31, 2024
Reply from Hays Travel - Gemma Thorley
Always a pleasure to book your holidays, thank you for the review. Gemma @ Hays Travel xxx
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.