Hays Travel - Gemma Thorley Reviews 

Helped us with what we needed fast efficient and most of all friendly

Gemma was very helpful understanding covered all questions we were able to book hassle free even after the booking was made she helped with other questions

Recorded great service from Gemma, good comms

Very efficient Gemma kept us informed all the time throughout the booking process so easy

Fantastic from start to finish.
Explained everything I needed to know and gave me numerous options to choose from.
Professional, polite and friendly.
Would highly recommend Gemma and I would definitely book through her again.

Gemma made it so easy for me , I told her where I wanted and she promptly sorted my holiday for me , I would highly recommend Gemma brilliant customer service from start to finish.

Gemma was very helpful when booking all of us on a holiday would highly recommend

Gemma was amazing spoke to her with all I needed and she managed to put a package together at a great price very easy when left in gemmas hands fully recommend

Great service. Kind and friendly with great advise. Would highly recommend

Rang to Gemma about a boys holiday away. She beat all the prices we could find and advised us on a little upgrade to good to be missed l. Will definitely use Gemma again.

Easy and fast

5 star service, always goes the extra mile! She knows exactly what’s she’s talking about and I’d never book with anyone else now. ⭐️⭐️⭐️⭐️⭐️

Gemma was amazing. Gave us honest information, was on hand to answer all our questions and talk us through the process.

Excellent service very patient at our changing mind of 3 holidays.
Very accomodating in finding what we asked for with specifics on deposits and dates and airports.
Not at all hard selling or pushy which we have found other Hays travel reps to be or lacking in C/S skills (Paul and Michelle)
Will continue to book through Gemma after a pleasant and efficient service

Gemma was fantastic booking our holiday nothing was a problem,, answered out questions straight away,
Cape Verde was out of This world she found us the what hotel, and explained about excursions to do tui was fab from getting in the plane, transfers, and any questions they was at the hotel very helpful, over all gemma we can’t thank u enough no stress holiday thank you so much xxx

Great service from Gemma the travel consultant she was quick, explained everything and all went very smoothly

Gemma was great at advising the best holiday and finding the best deal for us.
Gemma made the entire book so easy and simple will definitely book through Gemma again 😊😊😊

I would 100% recommend Gemma! We have used her to book two holidays now and are just booking our third with her. She goes out of her way to make sure your holiday is exactly what you have in mind and nothing is too much trouble.

Gemma always goes above and beyond. This is the 3rd holiday booked with Gemma and not the lady I’m sure . Many thanks x